We're sorry to hear about this, dan! I'm happy to help you get your microwave back to working again. First, I recommend looking over the information in this link: https://bit.ly/3gSqylU. It has some easy to follow troubleshooting steps that may actually resolve the issue, without having to set up service. However, if these steps do not correct the problem, we're still here to help. Just reference ticket number 1143259917, and contact us directly so we can discuss other options. We can be reached through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca