Hi FC54! First, please make sure you download and install the latest firmware update which includes improved Bluetooth connectivity. You can update your firmware by Auto Update, or by using a USB device. If the issue persists, please contact Samsung TV Support at 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
We look forward to hearing from you. ^Gina