We're so sorry to hear about this, Chester. That is definitely not how the microwave is supposed to work. We would love the chance to speak with you directly about this so we can determine how best to help. If you will, please reference ticket number 1143448531, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca