Not to worry, we're here to help with this! First, I have this link (https://bit.ly/3eTWYd7) to some simple steps you can take that should unlock the washer door for you. However, if you're still unable to open the door, just contact us directly and reference ticket number 1143276490. We can be reached through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca