Hi there, This is a great platform for answering questions, but troubleshooting requires a lot of give and take which is probably better resolved by giving us a call at Samsung TV Support:
― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you! ^Scott