Hi there, This is a great platform for quick questions and not as great for troubleshooting which requires a great deal of back and forth. We would love to speak with you at Samsung TV Support:
― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you. ^Scott