Hi there,
I see you are experiencing issues with your Samsung Cooktop. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142569467. We thank you for being a part of the Samsung family. ^Brad