Hey there, I know that the ice maker is an important function of your refrigerator. I would love the chance to help you fix this. Here is a link with some vital troubleshooting that may help you to resolve this issue. (https://www.samsung.com/us/support/troubleshooting/TSG01001012/) Just in case this does not help and you continue to have issues, please contact us directly with either a Facebook message at http://m.me/samsungsupport or over on Twitter at https://twitter.com/messages/compose?recipient_id=18768513. Just reference ticket 1142444311 and we will see what we can do to help. ^Michelle