Hi rgbcmyk! I am sorry to hear you are having issues with your soundbar, so that we can further troubleshoot the issue please reach out to Samsung Audio Support at:
• Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri
• LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you.
^Tim