Hello, Jazzy. Thank you for bringing this to our attention. We would love to speak with you further regarding your experience. Please reach out to us via any of the following outlets and reference ticket number 1141786474.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo