Hello C1524, I apologize for the inconvenience you are having with this soundbar. I have included a link to some troubleshooting that may assist you with this. https://bit.ly/2KLyd6C If you continue to have issues after trying this troubleshooting, please feel free to reach out to us and we would be happy to assist you. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle