Hello Lin,
No, this is not a common issue for your fridge.
To address your fridge's concerns, please click the links and hyperlinks and watch the embedded video for helpful tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Water dispenses slowly:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-dispenses-slowly
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150071508, to help our team locate your information when you message us.
Have a great day.
-John