Hi there,
We can feel your disappointment with this fridge. We are here to help you with it.
We recommend checking the resources below for steps to take when the autofill pitcher doesn't fill. Please click on the embedded words for more details.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
We also advise checking the link below for steps to do when the water dispenser does not dispense any water. Please click on the embedded words for more details.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148209958), and it will help our team pull up your information.
^Rodel