Check your Satellite radio's audio settings in the Menu. There is an option to turn up the line out audio level of your satellite radio which should allow your SXSD2 to play louder when you adjust the volume knob on your SXSD2.
Also, if you are using a remote control, but sure you are using the compatible remote that came with the SXSD2 that is adjusting the volume of your SXSD2 and not adjusting the satellite radio's line out level. The quickest test to confirm this is to just turn up the volume on the SXSD2 via the SXSD2's volume knob. If you get louder volume by adjusting the volume knob than you can get by using the remote control then the problem is with the remote.
If neither of these tips resolve the audio volume issue then please contact SiriusXM listener care for additional assistance.
3 years ago
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SiriusXMProductExpert