Hi. This is Franz from TracFone Wireless. We can request for the phone to be unlocked as long as you meet the requirements provided by our Unlocking Policy. For customers with non-Apple devices: TracFone will provide an unlocking code to customers who request unlocking, provided they meet the following conditions:
• If the TracFone device was activated with TracFone service prior to November 23, 2021, then the device must have been active on TracFone service for no fewer than 12 months with service plans redeemed in no fewer than 12 months, and not have had their telephone number recycled or ported.
• If the TracFone device was activated with new service on the Verizon network on or after November 23, 2021, then at least 60 days must have elapsed since the device was activated.
• The device must be in working condition.
• The device has not been reported stolen or lost, and there are no indicators of fraud.

If you have not met the required minimum period of active TracFone service, TracFone may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. To check if your device is eligible to be unlocked, you can visit our website at https://www.tfwunlockpolicy.com/wps/portal/home/ and enter your phone number or serial number. You can also text the word UNLOCK to 611611. Please contact us via chat using this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Hi. This is Ramel from NET10 Wireless. Unfortunately, no. This plan is only compatible for mobile hotspot devices. Should you have questions, feel free to chat with us at https://www.net10wireless.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Hi. This is Jane from TracFone Wireless. Yes, the phone is unlocked. You need to unlock the phone first before using it to another carrier.

Hi. This is Redje from TracFone Wireless. No. When you activate your new TracFone, you will be given a new phone number unless you choose the option of porting your old phone number over. However, your old phone number must be currently an active account because tracfone will contact your old phone carrier to port your old phone number over to tracfone.