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May 21, 2020
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Western Digital Team's Answers

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WD - My Cloud Expert EX2 Ultra 2-Bay 0TB External Network Attached Storage (NAS) - Charcoal

Protect your media and access it easily with this My Cloud EX2 Ultra external hard drive. The high-performance Marvell ARMADA 385 1.3 GHz dual-core processor provides ultra-fast transfer rates, and multitasking is easy thanks to the 1GB of DDR3 memory. This 0TB My Cloud EX2 Ultra makes sharing data simple via the My Cloud remote-access app.

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Can I just connect it to my Macbook Pro to back up my photos without having to use my router /Wi-Fi?

Hello, Please be informed that you can connect it to the Mac using an ethernet cable with an active internet connection on your Mac. For more information please refer to the following link : https://support-en.wd.com/app/answers/detailweb/a_id/16312/~/access-my-cloud-when-connected-directly-to-a-computer -Need Help? Please see our "'Contact Us" page for information.

2 days ago

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Western Digital Team

WD - BLACK SN770 2TB Internal SSD PCIe Gen 4 x4

Boost your gaming rig with this WD WD_Black internal NVMe SSD. The 2TB capacity offers plenty of space to expand your title collection, while support for WD_Black dashboard allows you to monitor the device's health. This WD WD_Black internal NVMe SSD boasts reads speeds of up to 5150MB/sec. for fast app loads.

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Does this item work for Acer nitro 5, I installed it into the laptop and when I turn on the laptop it says no bootable device and I've tried to press f2 and then f 12 and I don't get no options to reinstall windows.

Hello, We are sorry for any inconvenience caused to you. Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots, the customer support team will contact you as soon as possible. -Need Help? Please see our "'Contact Us" page for information.

3 days ago

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Western Digital Team

WD - Red Plus 8TB Internal SATA NAS Hard Drive for Desktops

WD Red Plus NAS internal hard drives are designed with CMR technology for RAID-optimized NAS systems with up to eight bays. Perfect for handling increased workloads associated with small- to medium-sized business environments, including expanded OS compatibility and ZFS.

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Can you tell me how this drive comes packaged? Clam shell, anti-static bag, etc???

Hello, Please be informed that the drives comes with the anti- static bag and with absorbing drop shock. It fitted with tight foam inside the cardboard container. Also comes with ESD (Electrostatic Discharge). For this Western Digital recommends shipping your product back in an ESD bag. -Need Help? Please see our "'Contact Us" page for information.

6 days ago

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Western Digital Team

WD - BLACK SN850P 2TB Internal SSD PCIe Gen 4 x4 with Heatsink for PS5

Officially licensed for the PlayStation5 console, the WD_BLACK SN850P NVMe SSD for PS5 consoles allows you to store more titles with worry free installation. Instantly add up to 4TB of storage to hold more of your favorite games. With an optimized heatsink built specifically for the PS5 M.2 slot, you won’t need to worry about compatibility. Experience uninterrupted gameplay as your WD_BLACK drive runs cool with quality you can trust. The WD_BLACK SN850P NVMe SSD for PS5 consoles is certified and tested for PlayStation 5 consoles so you can store more, play more, fast.

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Is it plastic or metal?

Hello Jelly, Thank you for your interest in our products. Please know that some of the information you’re requesting is not publicly available. Western Digital Technical Support does not provide non-public information regarding product life cycles, manufacturing, bill or materials, design, marketing, or manufacturing plans. If you’d like to engage with us on a more strategic level, which would involve purchase minimums and non-disclosure agreements, please complete this form and choose the topic “Looking to Purchase (Commercial).” https://www.westerndigital.com/company/contact-us

6 days ago

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Western Digital Team

WD - BLACK SN850P 1TB Internal SSD PCIe Gen 4 x4 with Heatsink for PS5

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Is this compatible with PS5 Slim models ? Both digital and disc versions ? Thank you for your time !

Hello, Please be informed that the WD_BLACK SN850P SSD for PS5 consoles allows you to Store and play more titles on the drive that’s officially tested and licensed for your PS5 console so you can keep gaming with confidence. For more information on the drive refer to the link: https://www.westerndigital.com/en-in/products/internal-drives/wd-black-sn850p-nvme-ssd-for-ps5?sku=WDBBYV0010BNC-WRSN -Need Help? Please see our "'Contact Us" page for information.

1 week ago

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Western Digital Team

WD - My Cloud Home 8TB Personal Cloud - White

Store plenty of files with this 8TB My Cloud Home device. It lets you back up and sync files from your phone and computer, and it has a USB port for fast importing of files from hard drives and flash drives. This My Cloud Home device lets you search for files with the included MyCloud app.

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Can I access this from any PC on my network connected to the same router and subnet? VIA file explorer and the IP?

Hello Avital, Please be informed that My cloud home device needs to connected with the router directly using an ethernet cable. You could simply login to home.mycloud.com to access it remotely. To access it under your local network please refer to the following link: https://support-en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access .en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access .For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information. -Need Help? Please see our "'Contact Us" page for information.

1 week ago

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Western Digital Team

WD - BLACK SN850X 4TB Internal SSD PCIe Gen 4 x4 NVMe

Strap in for breakneck gaming speeds with the WD_BLACK SN850X NVMe internal SSD. Crush load times and slash throttling, lagging, and model pop-ins for a smooth, fast experience that lets you compete at your absolute peak. This purpose-built gaming drive comes in the capacity of 4TB. With the advanced features of Game Mode 2.0 (Windows only) plus speeds that approach the limits of the PCIe Gen43 interface, the WD_BLACK SN850X NVMe SSD delivers top-tier performance to keep you playing, streaming, recording, and dominating the game.

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Will this fit my PC? HP OMEN - Gaming Desktop - AMD Ryzen 7 5800X - 16GB HyperX Memory - NVIDIA GeForce RTX 3080 - 1TB SSD

Hello, The WD BLACK SN850X is a NVMe SSD. It's super-compact. The drive comes with single-sided. Its comes with option of heatsink and non- heatsink option to use in. Compatibility will support computers with M.2 (M-Key) ports that are capable of taking the M.2 2280 form factor. Please check with the manufacturer vendor whether the WD drive will fit and support the host device. For more information on the drive refer to the link: https://www.westerndigital.com/en-in/products/internal-drives/wd-black-sn850x-nvme-ssd#WDS100T2X0E -Need Help? Please see our "'Contact Us" page for information.

1 week, 1 day ago

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Western Digital Team

WD - My Cloud Expert EX2 Ultra 2-Bay 8TB External Network Attached Storage (NAS) - Charcoal

Keep valuable data safe with this My Cloud EX2 Ultra external hard drive. Custom backup options through WD SmartWare Pro, 256 AES volume encryption, and multiple RAID options provide enhanced performance and protection. This 8TB My Cloud EX2 Ultra provides high transfer speeds, and its Plex Media Server keeps your data ready at all times.

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Before I buy this NAS drive I would like to know that if I connect two external HDD/SSD drives to the two USB ports, will I be able to share those drives also?

Hello TXVictor, Please be informed that you cannot connect the SSD drives but HDDs with the following file systems NTFS HFS+ FAT32 exFAT can be connected to the My Cloud Ex2 Ultra device. Also, you can backup the data of HDDs to the My Cloud Ex2Ultra device by connecting them to the USB ports on the device but not vie versa. Please refer to the mentioned link for more information: https://support-en.wd.com/app/answers/detailweb/a_id/19225/related/1 -Need Help? Please see our "'Contact Us" page for information.

1 week, 3 days ago

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Western Digital Team

WD - Blue 2TB Internal SATA Hard Drive for Laptops

Store games, videos, music, and more on this Western Digital Blue series hard drive. Its 2.5-inch form factor makes it suitable for use in laptops or notebooks. This 2TB Western Digital Blue series hard drive runs at 5400 rpm for decreased heat and power consumption.

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Will it work in lenovo ideapad 320-15ap

Hello, Please know that the WD Blue Hard Drive for Laptop comes with SATA 6 Gb/s interface and has 2.5 Inch form factor. Please check with the manufacturer vendor whether the WD drive will fit and support the host device. -Need Help? Please see our "'Contact Us" page for information.

1 week, 3 days ago

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Western Digital Team

WD - My Passport Ultra for Mac 2TB External USB 3.0 Portable Hard Drive - Silver

Access and save data quickly on this Western Digital My Passport Ultra drive for Mac. The hard drive uses USB 3.0 technology and USB-D connectivity to maximize plug-in options. Keep your files safe with the included security software, offering encryption and password protection. Its modern metal design complements your Mac, and out of the box, it’s formatted for macOS and Time Machine compatibility.

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Can this be used on an iPhone 15 to back up photos

Hello Smiles, Please be informed that the My Passport Ultra for Mac is designed and tested for Windows and macOS computers. We have not tested the drive on mobile devices or an Ipad. We recommend you to move the data from phone to Drive using your computer. Please refer to the link to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705134.pdf -Need Help? Please see our "'Contact Us" page for information.

1 week, 3 days ago

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Western Digital Team