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May 21, 2020
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Western Digital Team's Answers

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WD - My Passport 1TB External USB Type-C Portable SSD - Blue

Secure and store important files safely in this Western Digital My Passport SSD. The fast data transfer rates of up to 1,050MB/s lets you move large amounts of content swiftly, while the 256-bit AES hardware encryption offers secure password protection. This Western Digital My Passport SSD features a maximum capacity of 1TB to store pictures, videos and documents, and the drop-resistant construction absorbs a maximum of 6.5-foot drops for durability.

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I understand the My Passport drive is compatible with PC and Mac. However, can the same My Passport unit be used interchangeably between a PC and a Mac? e.g., Can I copy files from my PC to My Passport and then read & write them to my Mac? & vice-versa?

Hi, Please be informed that to use the drive with both Windows and macOS you will need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers /detail / a_id/20821 .Please be informed that reformatting is a data destructive process, please backup data from the drive before reformatting it. Please see the link to learn more about the drive: http://products.wdc.com/library/AAG/ENG/4178-707296.pdf - Need help? Please see our "'Contact Us'" page for details.

1 month ago

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WD - Easystore 2TB External USB 3.0 Portable Hard Drive - Black

Carry and preserve important files wherever you go with this Western Digital easystore portable hard drive. The 2TB capacity offers ample space for bulky files, while the USB 3.0 interface ensures seamless file transfer. This Western Digital easystore portable hard drive has an automatic backup feature to reduce the risk of data loss.

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Can it backup movies on dvr

Hello, Please be informed that we would recommend our customers to choose WD purple drive for DVR/ NVRs. We have tested WD Easystore drive on Windows and Mac computers for seamless operation. For more information about WD Easystore portable hard drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

1 month ago

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WD - My Cloud Expert EX2 Ultra 2-Bay 0TB External Network Attached Storage (NAS) - Charcoal

Protect your media and access it easily with this My Cloud EX2 Ultra external hard drive. The high-performance Marvell ARMADA 385 1.3 GHz dual-core processor provides ultra-fast transfer rates, and multitasking is easy thanks to the 1GB of DDR3 memory. This 0TB My Cloud EX2 Ultra makes sharing data simple via the My Cloud remote-access app.

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Hi - I have a Verizon jetpack/wifi connection - how would I go about connecting it together? My jetpack is capable of being plugged in by via usb if needed.

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Hello, Please be informed that My Cloud EX2 needs to be connected to the router using an ethernet cable and the computer needs to be on the same network, if you want to access the device on the local network. You could access the device remotely on mycloud.com. Please refer to the link mentioned below to setup the device: https://support-en.wd.com/app/answers/detailweb/a_id/29391 For more information please refer to the mentioned link below: https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/wd/product/nas/my_cloud/ex2_ultra/user-manual-my-cloud-expert-series-ex2-ultra.pdf -Need Help? Please see our "'Contact Us" page for information.

1 month ago

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WD - Blue SA510 1TB Internal SSD SATA

Breathe new life into your PC so you can push your work further and grow your creative potential. Designed specifically for professionals, creatives, freelancers, social influencers, and other passionate content creators and editors, the WD Blue SA510 SATA SSD helps boost your PC’s performance so you can be more productive. The drive is available in 2.5" or M.2 slots and includes Acronis True Image for Western Digital backup and cyber protection software plus a free three-month Dropbox Professional trial. This fast, reliable SSD helps you boot up faster, cut lag times, and speed up edits and file transfers for a sustainable desktop upgrade—no expensive new PC purchase required.

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Warranty

Hello Linda, Please know that the WD Blue SA510 hard drive comes with a 2.5 inch form factor. Let us tell you that WD-Blue SA510 SSD comes with 5 years limited warranty. To know more about the drive information please refer to the mentioned link: https://www.westerndigital.com/en-in/products/internal-drives/wd-blue-sa510-sata-2-5-ssd#WDS250G3B0A -Need Help? Please see our "'Contact Us" page for information.

1 month ago

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Western Digital Team

WD - My Passport 5TB External USB 3.0 Portable Hard Drive - Black

Store, share and transport files with the lightweight Western Digital My Passport Portable Hard Drive. The SuperSpeed USB port lets you transfer large files in seconds and 256-bit AES hardware encryption helps keep your files secure. The My Passport provides enough space to store thousands of files and documents. Auto backup capability allows you to select the time and frequency of file transfers.

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What is my passport for

Hello, Please be informed that the WD My Passport drive is a plug 'n' play device that has been tested and designed for Windows and Mac computers. This drive can help you store photos, videos, music and documents. Simply choose the time and frequency to backup important files from your system to your My Passport drive. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

1 month ago

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Western Digital Team

WD - My Passport 5TB External USB 3.0 Portable Hard Drive - Black

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What is the speed of this when used as a back-up drive for a Macbook air?

Hello, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. Please refer to the following link to know more about the speed: https://support-en.wd.com/app/answers/detailweb/a_id/5043/kw/usb%20speed In order to know more about the drive refer to the link: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-usb-3-0-hdd?sku=WDBYVG0010BBK-WESN -Need Help? Please see our "'Contact Us" page for information.

1 month, 1 week ago

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WD - BLACK SN770 1TB Internal SSD PCIe Gen 4 x4

Boost the storage of your gaming PC with this Western Digital WD_BLACK SN770 NVMe internal SSD. The data rates of up to 5150MB/sec. offer rapid boot times and quick access to files, while the 1TB storage capacity holds plenty of titles and videos. This Western Digital WD_BLACK SN770 NVMe internal SSD features WD_BLACK dashboard software to help you monitor and optimize your drive's performance.

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will this work in a Asus Crosshair VIII hero (wifi)

Hello, Get in on the action now with the WD_BLACK SN770 NVMe SSD. This purpose-built gaming drive features a PCIe Gen4 interface that delivers blazing speeds of up to 5,150MB/s/. Please check with your vendor support if the WD Black SN770 drive will fit and support. Compatibility may vary depending on the user's hardware configuration and operating system. Check out the link to learn more about the drive: https://www.westerndigital.com/en-il/products/internal-drives/wd-black-sn770-nvme-ssd?sku=WDS250G3X0E -Need help? Please see our "'Contact Us'" page for details.

1 month, 1 week ago

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Western Digital Team

WD - BLACK SN770 1TB Internal SSD PCIe Gen 4 x4

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Is this compatible with a Xbox series S/X

Hello Brody, Get into the action now with the WD_BLACK SN770 NVMe SSD. This purpose-built gaming drive boasts a PCIe Gen4 interface that delivers blazing speeds of up to 5,150MB/s/. Please check with your vendor support whether WD Black SN770 drive will fit and support. Compatibility may vary depending on user’s hardware configuration and operating system. To know more about the drive refer link: https://www.westerndigital.com/en-il/products/internal-drives/wd-black-sn770-nvme-ssd?sku=WDS250G3X0E -Need Help? Please see our "'Contact Us" page for information.

1 month, 1 week ago

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Western Digital Team

WD - Easystore 1TB External USB 3.0 Portable Drive - Black

Get everyday storage and backup for your precious photos, videos, music, and daily files with the WD easystore portable drive. Lightweight, flash-based durability and fast access to quickly expand storage and help keep your important files safe on the go.

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Why is the drive compatible with Windows 10+ and not earlier versions? Is it an issue with the hardware, or is it with the backup software?

Hello, Please be informed that the WD Easystore drive is a plug 'n' play device that has been tested and designed for Windows and Mac computers. This drive is compatible with Windows 10+ and macOS 11+. Compatibility may vary depending on the user's hardware configuration and operating system. Moreover, WD Backup software is now end of support. However you could use File History or Acronis on windows .You could refer to the link mentioned below: Windows 10 and 11 File History Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/25298/kw/file%20history and for using Acronis you could refer to the link mentioned below : https://support-en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis Please be informed that for backup on Mac you could use macOS Time Machine Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/18952/kw/time%20machine. Check out the link to learn more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need help? Please see our "'Contact Us'" page for details.

1 month, 1 week ago

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Western Digital Team

WD - My Passport 5TB External USB 3.0 Portable Hard Drive - Black

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Does work on on xbox series x

Hello Bruce, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. You can store any data to the drive but you could not play the games directly from this drive. We also recommend that you please check with your host device vendor for further compatibility information. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

1 month, 1 week ago

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Western Digital Team