We apologize for the negative experience with your washer. Please review the professional troubleshooting guide below to help resolve the issue with white residue.
White residue may result from one or a combination of the following factors:
Interaction of body soils with detergent (often on activewear)
Excessive lint
Excess or incorrect (non-HE) detergent use
Detergent build-up in the washer
Home water quality
Water temperature that is too cold
Troubleshooting Tips

1. Cycle & Load Settings

To reduce residue caused by the interaction of body soils and detergent:
Use Heavy Duty, PowerWash, Deep Water Wash, or Whites cycles, if available.
Avoid gentler cycles, such as Delicates, Casuals, and ColorLast.
Consider using the Extra Power option or the extra rinse option.
Select higher soil levels (e.g., Heavy, Extra Heavy) or the warmest water temperature safe for the fabric, following the garment label instructions.

2. Detergent and Water Temperature
Detergent Use: Always use the correct amount of High-Efficiency (HE) detergent. Non-HE detergent can cause white "clumps" and is not recommended. Whirlpool recommends using Swash® Laundry Detergent: https://www.whirlpool.com/accessories/laundry-accessories/swash.html https://youtu.be/ghqlQflLZ1c
Water Temperature: If using cold water, the temperature must be at least 60 degrees to dissolve detergent properly, especially when using powdered detergent or in cold climates. The washer regulates cold water temperature by adding some hot water. Run hot water in the sink closest to the washer to ensure hot water is running through the lines near the unit.
Residue Removal: If white "clumps" of undissolved detergent appear, rewashing the items should remove them. Running items through the dryer will also help.
Lint: Excessive lint, especially on new items like towels, is normal and dissipates over time. Use shorter wash times if linting continues; using a dryer will remove most excess lint.

3. Cycle & Component Selection
Cycle Selection: Cycle selection is an optimized combination of agitation/tumbling speed, spin speed, and water temperature, tailored for different fabric types and soil levels.
Temperature: Temperature Control regulates incoming water. Warm and hot water settings may be cooler than those on older washers.
Soil Level: Selecting a soil level adjusts the wash time (e.g., Extra Heavy for more time, Light for less time, and reduced wrinkling/tangling).
Spin Speed: The washer automatically selects a spin speed based on the cycle. Faster spin speeds reduce dry time but may increase wrinkling. https://youtu.be/cvDY5e-HL8MDoes
4. Washer Maintenance

Run the "Clean Washer" cycle with a product like affresh® every 30 cycles to eliminate excess detergent build-up. https://www.whirlpool.com/results.html?term=affresh https://youtu.be/D13IsbMAMowIf


If the issue persists, we recommend contacting Whirlpool® directly at 800-253-1301 for further assistance. Our representatives are available Monday through Friday from 8:00 AM to 6:00 PM EST.

We appreciate your feedback and sincerely apologize for any negative experience; we are committed to providing our customers with the best possible support.

Please review the following troubleshooting tips for your washer’s agitation process: Washer Agitation Troubleshooting

1. Unbalanced Load Check

An unevenly distributed load can cause an “off-balance” condition, leading to noise, vibration, reduced spin speed, longer cycle times, and decreased performance. This typically occurs during the spin cycle.
Signs: Loud noises, excessive shaking, and clothes remaining wet after the cycle.
Washer Response: The washer attempts to self-correct an out-of-balance load by refilling and gently rotating to redistribute clothing. If this fails, an error message will display.
Resource: Review Washer is Unbalanced or Overloaded for how to correct and prevent unbalanced loads. https://producthelp.whirlpool.com/Laundry/Washers/Product_Info/Washer_Tips_and_Tricks/Top_Load_HE_Washer_is_Unbalanced_or_Overloaded
2. Correct Cycle Selection

Selecting a low-water wash cycle instead of a deep fill may impede correct agitation.
Recommendation: Use cycles that provide higher water levels, such as bulky. We recommend selecting the correct cycle based on your laundry type. Incorrect cycle selection can result in poor wash performance and tangled clothing. Refer to your Owner's Manual for cycle recommendations, as availability varies by machine.
Note: These cycles may increase your washer's time and energy consumption. Adding extra water is also not recommended, as it can cause clothes to float, hindering proper agitation, and may dilute the detergent. https://youtu.be/cvDY5e-HL8MIf
If the issue persists, we recommend contacting Whirlpool® directly at 800-253-1301 for further assistance. Our representatives are available Monday through Friday from 8:00 AM to 6:00 PM EST.

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