Hi, Liz. There could be various reasons, with the speakers being muted or an outdated audio driver to name a couple. Here is a link to a Lenovo Support webpage that shares steps to resolve audio issues on your device: https://support.lenovo.com/us/en/solutions/ht080292-troubleshooting-audio-issues-thinkpad If your issue persists after these steps, we recommend reaching out to Lenovo Support via the Support tab in the Lenovo Vantage application on your LOQ.
1 year ago
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Lenovo Product Expert