Hi WisJim,
Thank you for reaching out to us for assistance. We are sorry to hear that you ran into this issue with your Chromebook Plus 2-in-1 14. We strive to provide the best experience possible, so if you'd like to work with us, we’d like to work with you to address this point in hopes to improve your experience with your Chromebook.
To try to fix the problem, based on what you've shared, performing a hard reset by holding the Refresh (⟳) key and tapping the Power button should stop what we believe is an update loop error. If this does not resolve the issue, unfortunately, the next step would be to complete a powerwash or factory reset to see if this resolves the issue. This will completely reset your Chromebook to factory settings. Although, your Chromebook should have backup points saved to your attached Google account that was used to set up the laptop originally, meaning you can almost pick up where you left off before the reset. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en.
If by following these steps, your issue is still unresolved, we then recommend reaching out to Lenovo Support here: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you.
We hope that these steps address the issue totally, and please don't hesitate to reach out with any other questions.
6 hours ago
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Posted by:
Lenovo Product Expert