Hi Butch, thanks for your question. We’re sorry to hear your wife is experiencing charging issues with her IdeaPad Slim 3. We would be happy to share a few steps to correct this issue. First, ensure the outlet is providing power. If possible, try a different outlet. Next, check whether the charger is functioning properly. If you have another USB‑C device at home, try charging it with the same adapter. If it works, the issue may be with the laptop’s USB‑C port. We also recommend running all available updates through Lenovo Vantage and Windows Update, as this can sometimes correct USB‑C connectivity issues. If the problem continues, please contact Lenovo Support here: 1‑855‑253‑6686, and one of our dedicated representatives will be happy to assist with next steps. Please feel free to reach out to us if you have any further questions.
14 hours ago
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Lenovo Product Expert