Hi Jc, thanks for your question. We are incredibly sorry to hear that you are encountering this issue. This issue sounds like it is related to corrupted/ outdated display drivers. We recommend running and installing all available driver updates through Lenovo Vantage and Windows Update Settings. These updates are crucial to the device’s health and can correct corrupted drivers that could be the root of this issue. To check for updates within Lenovo Vantage, begin by launching the application, then select the “Check for updates” button on the top right-hand of the display. To check for Windows Updates, start by launching the Settings app, then select the Windows Update tab on the left-hand side of the page, and finally select the “Check for updates’ button located in the top right of the page. If this issue persists after restarting your computer after these updates, we encourage you to reach out to Lenovo Support here: 1-855-253-6686, and one of our dedicated representatives will assist you with advanced troubleshooting and next steps. Please feel free to reach out to us if you have any further questions.
19 hours ago
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Lenovo Product Expert