Lenovo Product Expert
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- Answer Count37282
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- First AnswerApril 21, 2014
- Last AnswerJuly 24, 2026
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Create anywhere with the Yoga 7i 2-in-1. Its 360~ design, touchscreen, and optional Yoga Pen let you sketch, edit, or present like a pro. Powered by Intel Core Ultra Processor and a 40+ TOPS NPU, this Copilot+ PC balances power and efficiency. The 14" OLED display with 60Hz refresh and Dolby Vision delivers stunning visuals.
Are there extra memory and storage slots that I can use to upgrade this laptop?
Hey Kyle,
Memory cannot be upgraded, as it is soldered to the systemboard, and while there are not extra storage slots, the system features one M.2 2242 SSD storage slot that you can use to swap the preinstalled 512GB drive for one with a higher capacity.
Please feel free to reach out to us with any other questions!
Memory cannot be upgraded, as it is soldered to the systemboard, and while there are not extra storage slots, the system features one M.2 2242 SSD storage slot that you can use to swap the preinstalled 512GB drive for one with a higher capacity.
Please feel free to reach out to us with any other questions!
1 day ago
by
Posted by:
Lenovo Product Expert
Impossibly slim, the Lenovo IdeaPad Slim 3i is amazingly dynamic and remarkably smart to take your work and play to the next level. Combined with an array of AI-driven productivity features, you~ve got the full works right in your hands.
could i play minecraft java on this with 60 fps or more?
Hey mydude,
Based on user reviews and the game's system requirements, it's likely that you wouldn't be able to run the game at 60FPS consistently, as the system processor would likely not be able to keep up with the sustained performance necessary, even with basic in-game graphics settings. We recommend considering a system with improved processing (and graphics) output and 16GB of memory for improved, smooth gaming with Minecraft Java.
Please feel free to reach out to us with any other questions!
Based on user reviews and the game's system requirements, it's likely that you wouldn't be able to run the game at 60FPS consistently, as the system processor would likely not be able to keep up with the sustained performance necessary, even with basic in-game graphics settings. We recommend considering a system with improved processing (and graphics) output and 16GB of memory for improved, smooth gaming with Minecraft Java.
Please feel free to reach out to us with any other questions!
1 day ago
by
Posted by:
Lenovo Product Expert
The laptop features an enhanced Lenovo LOQ~s Hyperchamber Cooling technology, keeping your system cool with turbo fans and copper heatpipes. Fn+Q lets you switch modes for gaming or studying. Paired with the Lenovo AI Engine+, it enables real-time scenario detection to optimize FPS and resource allocation, elevating your gaming experience. It~s perfect for gamers and designers seeking power, endurance, and convenience. Equipped with the AMD Ryzen 7 250 Processor (8 cores, 16 Threads, up to 5.1 GHz) and NVIDIA GeForce RTX 5060 graphics, delivering a smooth experience for AAA games and demanding applications such as fast model rendering. Along with 16GB DDR5 RAM for seamless multitasking and 512GB PCIe SSD for fast storage and reduced load times, it ensures smooth and responsive performance for all your requires. The 15.6-inch Full HD(1920 x 1080) display with 144Hz refresh rate and 300 nits brightness offers vivid and smooth visuals. Support for expanding workspaces or gameplay across multiple screens via HDMI or USB Type-C (without docking station) with up to 2 external displays at resolutions up to 4K@60Hz. The gaming laptop comes with the NVIDIA GeForce RTX 5060 8GB GDDR7 GPU, providing a quantum leap in performance and enabling unparalleled game experiences through improved ray tracing, AI-enhanced DLSS 4, NVIDIA Reflex 2, and Max-Q technologies in modern AAA titles like Call of Duty, Elden Ring, Hogwarts Legacy, and Cyberpunk 2077. Besides, AV1 encoding and NVENC acceleration make it an ideal choice for content creators and esports players. Featuring USB-C 3.2 Gen 2, 3 x USB-A 3.2 Gen 1, HDMI 2.1, Ethernet (RJ45), and headphone/microphone combo. Equipped with Wi-Fi 6 and Bluetooth 5.3 for fast, stable wireless. The 5MP QHD camera with Dual Microphone ensures clear video calls and supports facial recognition. While the backlit keyboard provides comfortable typing and gaming in any lighting. Built with Windows 11 Home and AI-powered Copilot for smarter task handling. Ideal for gaming enthusiasts and content creators.
I saw another laptop (SKU: 11690400) on the BestBuy website with the same spec as this laptop so are these two laptops the same model?
Hey,
The model of LOQ 15 tied to the SKU that you shared is sold by a third-party, without a part / model number listed for us to reference our internal records when comparing the two devices. With this, we cannot definitively say what the differences are between the two offerings, unfortunately.
Please feel free to reach out to us with any other questions!
The model of LOQ 15 tied to the SKU that you shared is sold by a third-party, without a part / model number listed for us to reference our internal records when comparing the two devices. With this, we cannot definitively say what the differences are between the two offerings, unfortunately.
Please feel free to reach out to us with any other questions!
1 day ago
by
Posted by:
Lenovo Product Expert
Designed for professionals who move between client sites, creative spaces, and field environments, this laptop brings together processing agility, robust memory, and ultra-fast connectivity to keep every workflow in sync. Powered by up to AMD Ryzen 7 200 Series Processor and supported by up to 64GB DDR5 memory, it smoothly handles analytics, content creation, and multitasking. Seamless access to cloud tools becomes effortless with up to Wi-Fi 7, ensuring uninterrupted collaboration and faster transitions during demanding mobile tasks across diverse professional scenarios with reliable consistency always.
This says it comes with touchscreen, yet mine does not have touchscreen.
Hey Sadie,
Thank you for reaching out. We're sorry to hear that your system isn't exhibiting the touchscreen feature. This model ThinkBook 16 is equipped with a touchscreen display. We apologize in advance for the lengthy response. We wish to provide you with as much information as possible, immediately, in hopes to help resolve the problem as soon as possible.
To try to resolve this in a simpler way, first, please restart your computer and see if this resolves the issue. If not, check for updates by opening the Settings app > Windows updates > Check for updates. After applying the available updates and your system reboots the issue has still not been resolved, if you're comfortable, try these more technical steps:
Step 1. Disable and re-enable HID-compliant touch screen. -Open Start and search for Device Manager. From the list of results click Device Manager to open it. -When Device Manager opens go to Human Interface Devices section and expand it. -Under Human Interface Devices section find HID-compliant touch screen. -Right click it and choose Disable. You might get asked if you’re sure that you wish to disable it, so click Yes. -Now right click HID-compliant touch screen again and choose Enable. -If the issue persists, continue below:
Step 2. Try to update the drivers manually. -Right click the touch screen device found in "Human Interface Devices" and "Mice and other Pointing devices", select "Update driver" > Select "Browse my computer for driver software" > Select "Pick from a list of available drivers on my computer" > Pick the latest driver associated with "Touch screen". If that driver does not work, try other drivers with "Touch screen, I2C and or Sensor" associated with it. > Check "Human Interface Devices" / "Software Devices" and "System Devices" and do the same for anything relating to "Sensor" (i:e HID-compliant sensor device) > If the problem persists, continue below:
Step 3. Try to Uninstall the device. -Right click the HID-Compliant Touch Screen device and/or USB Touchscreen controller, select Uninstall. -If prompted to uninstall drivers associated with the device, check the box and continue. -Now, while in the Device Manager. -Under System devices, check if you have two entries relating to "HID, Sensor, Intel Atom and/or I2C" -Uninstall and Restart the Computer so Windows installs the generic drivers for these devices. -If this didn't work. Try to uninstall/disable the USB Touchscreen controller in the "Mice and other pointing devices".
If these troubleshooting steps haven't worked, please reach out to Lenovo Support at this number: 877-453-6686, for further assistance.
We hope that this information leads you to address this problem permanently. Please feel free to reach out to us with any other questions!
Thank you for reaching out. We're sorry to hear that your system isn't exhibiting the touchscreen feature. This model ThinkBook 16 is equipped with a touchscreen display. We apologize in advance for the lengthy response. We wish to provide you with as much information as possible, immediately, in hopes to help resolve the problem as soon as possible.
To try to resolve this in a simpler way, first, please restart your computer and see if this resolves the issue. If not, check for updates by opening the Settings app > Windows updates > Check for updates. After applying the available updates and your system reboots the issue has still not been resolved, if you're comfortable, try these more technical steps:
Step 1. Disable and re-enable HID-compliant touch screen. -Open Start and search for Device Manager. From the list of results click Device Manager to open it. -When Device Manager opens go to Human Interface Devices section and expand it. -Under Human Interface Devices section find HID-compliant touch screen. -Right click it and choose Disable. You might get asked if you’re sure that you wish to disable it, so click Yes. -Now right click HID-compliant touch screen again and choose Enable. -If the issue persists, continue below:
Step 2. Try to update the drivers manually. -Right click the touch screen device found in "Human Interface Devices" and "Mice and other Pointing devices", select "Update driver" > Select "Browse my computer for driver software" > Select "Pick from a list of available drivers on my computer" > Pick the latest driver associated with "Touch screen". If that driver does not work, try other drivers with "Touch screen, I2C and or Sensor" associated with it. > Check "Human Interface Devices" / "Software Devices" and "System Devices" and do the same for anything relating to "Sensor" (i:e HID-compliant sensor device) > If the problem persists, continue below:
Step 3. Try to Uninstall the device. -Right click the HID-Compliant Touch Screen device and/or USB Touchscreen controller, select Uninstall. -If prompted to uninstall drivers associated with the device, check the box and continue. -Now, while in the Device Manager. -Under System devices, check if you have two entries relating to "HID, Sensor, Intel Atom and/or I2C" -Uninstall and Restart the Computer so Windows installs the generic drivers for these devices. -If this didn't work. Try to uninstall/disable the USB Touchscreen controller in the "Mice and other pointing devices".
If these troubleshooting steps haven't worked, please reach out to Lenovo Support at this number: 877-453-6686, for further assistance.
We hope that this information leads you to address this problem permanently. Please feel free to reach out to us with any other questions!
1 day ago
by
Posted by:
Lenovo Product Expert
Impossibly slim, the Lenovo IdeaPad Slim 3i is amazingly dynamic and remarkably smart to take your work and play to the next level. Combined with an array of AI-driven productivity features, you~ve got the full works right in your hands.
Does it have Microsoft word/office included?
Hi Ky,
The most common Office apps like Word and Excel are preinstalled; however, without purchasing a long-term Office solution, such as a Microsoft 365 annual subscription, only a 30-day trial can be activated out of the box.
Here is a link to the Microsoft Office landing page on bestbuy.com to learn more about your Office options: https://www.bestbuy.com/site/microsoft/microsoft-office/pcmcat748300511466.c?id=pcmcat748300511466 |
Please feel free to reach out to us with any other questions!
The most common Office apps like Word and Excel are preinstalled; however, without purchasing a long-term Office solution, such as a Microsoft 365 annual subscription, only a 30-day trial can be activated out of the box.
Here is a link to the Microsoft Office landing page on bestbuy.com to learn more about your Office options: https://www.bestbuy.com/site/microsoft/microsoft-office/pcmcat748300511466.c?id=pcmcat748300511466 |
Please feel free to reach out to us with any other questions!
3 days ago
by
Posted by:
Lenovo Product Expert
Born from Lenovo~s legacy of gaming innovation, LOQ Essential is engineered to deliver AAA gaming-ready performance for competitive play and everyday domination. Powered by AMD Ryzen 100 Series processors and NVIDIA~ GeForce RTX~ graphics in an exclusive Eclipse Black design. Stay cool, stay sharp~with whisper-quiet airflow and military-grade durability that~s built for the long game.
Does it include the battery charger and adapter?
Hey Andres,
This LOQ Essential ships with a 135W power adapter in the box.
Please feel free to reach out to us with any other questions!
This LOQ Essential ships with a 135W power adapter in the box.
Please feel free to reach out to us with any other questions!
3 days ago
by
Posted by:
Lenovo Product Expert
Impossibly slim, the Lenovo IdeaPad Slim 3i is amazingly dynamic and remarkably smart to take your work and play to the next level. Combined with an array of AI-driven productivity features, you~ve got the full works right in your hands.
Does this computer have enough space and speed for daily online training modules and heavy word and excel creation
Hi Kim256,
This IdeaPad Slim 3i would likely suffice for online training modules, but heavy multitasking with productivity applications that can be demanding like Excel, is best suited for systems with more memory / RAM and increased processing speed capabilities. This would provide a smoother experience for your use based on the question you shared.
Please feel free to reach out to us with any other questions!
This IdeaPad Slim 3i would likely suffice for online training modules, but heavy multitasking with productivity applications that can be demanding like Excel, is best suited for systems with more memory / RAM and increased processing speed capabilities. This would provide a smoother experience for your use based on the question you shared.
Please feel free to reach out to us with any other questions!
3 days ago
by
Posted by:
Lenovo Product Expert
Discover the silent force of AI computing. The Lenovo Yoga Mini harnesses Intel Core Ultra Series 3 processors to power through creative workflows and dominate multitasking, delivering pro-grade performance in a compact design that breaks all limits.
refresh rate
Hi Jerome,
Refresh rate will most likely depend on the connected monitor, as the Yoga Mini does not feature a screen itself.
Please feel free to reach out to us with any other questions!
Refresh rate will most likely depend on the connected monitor, as the Yoga Mini does not feature a screen itself.
Please feel free to reach out to us with any other questions!
3 days ago
by
Posted by:
Lenovo Product Expert
Make studying smoother and staying on track easier with the Lenovo Idea Tab, your AI-powered study buddy. The 11~ 2.5K display with a 90Hz refresh rate and quad Dolby Atmos speakers deliver clear visuals and rich sound for focused learning, lectures and fun. Need help on the spot? Instantly search or translate information on your screen with Circle to Search with Google, all without switching apps, enhanced by the Lenovo Tab Pen (sold separately) with 40% improved latency for smoother, more natural writing. Open the Notepad app and use Lenovo AI Notes to keep writing when you~re stuck, rephrase messy notes, or quickly summarize long content. Powered by the MediaTek D6300 with up to 70% more power*, multitasking feels smooth and effortless. Add the Pogo-pin folio keyboard for easy typing, and count on all-day battery life to keep up wherever your day takes you.
Can you hook a wireless keyboard to this
Hi,
You can connect a wireless keyboard that uses a USB receiver if you use a USB-C to USB-A adapter, but a Bluetooth keyboard can connect wirelessly without any adapters or physical connectors.
Please feel free to reach out to us with any other questions!
You can connect a wireless keyboard that uses a USB receiver if you use a USB-C to USB-A adapter, but a Bluetooth keyboard can connect wirelessly without any adapters or physical connectors.
Please feel free to reach out to us with any other questions!
3 days ago
by
Posted by:
Lenovo Product Expert
Do more, move faster, and create smarter with the Lenovo Chromebook Plus 2-in-1. Powered by Intel Core and built for life on the go, it~s a portable device made to flex with your day. Flip between laptop, tent, and tablet modes to create, present, or stream, and brainstorm ideas faster with Google AI built in.
My screen says "not to power off, it's applying an update, , this may take 1-2 minutes", but it has been over 7 hours and I cannot turn it off or get anything to respond Just a black screen with text popping up. What do I do? Geek squad was no help.
Hi WisJim,
Thank you for reaching out to us for assistance. We are sorry to hear that you ran into this issue with your Chromebook Plus 2-in-1 14. We strive to provide the best experience possible, so if you'd like to work with us, we’d like to work with you to address this point in hopes to improve your experience with your Chromebook.
To try to fix the problem, based on what you've shared, performing a hard reset by holding the Refresh (⟳) key and tapping the Power button should stop what we believe is an update loop error. If this does not resolve the issue, unfortunately, the next step would be to complete a powerwash or factory reset to see if this resolves the issue. This will completely reset your Chromebook to factory settings. Although, your Chromebook should have backup points saved to your attached Google account that was used to set up the laptop originally, meaning you can almost pick up where you left off before the reset. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en.
If by following these steps, your issue is still unresolved, we then recommend reaching out to Lenovo Support here: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you.
We hope that these steps address the issue totally, and please don't hesitate to reach out with any other questions.
Thank you for reaching out to us for assistance. We are sorry to hear that you ran into this issue with your Chromebook Plus 2-in-1 14. We strive to provide the best experience possible, so if you'd like to work with us, we’d like to work with you to address this point in hopes to improve your experience with your Chromebook.
To try to fix the problem, based on what you've shared, performing a hard reset by holding the Refresh (⟳) key and tapping the Power button should stop what we believe is an update loop error. If this does not resolve the issue, unfortunately, the next step would be to complete a powerwash or factory reset to see if this resolves the issue. This will completely reset your Chromebook to factory settings. Although, your Chromebook should have backup points saved to your attached Google account that was used to set up the laptop originally, meaning you can almost pick up where you left off before the reset. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en.
If by following these steps, your issue is still unresolved, we then recommend reaching out to Lenovo Support here: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you.
We hope that these steps address the issue totally, and please don't hesitate to reach out with any other questions.
3 days ago
by
Posted by:
Lenovo Product Expert