from Houston TX

Gender:Male

Age:55-64

Used it the first time, worked fairly good. Waited several months to use again and found the brushes wouldn't work. Decided to take a look at it and found the drive wheel that works the brushes was broken in half. Using some epoxy I put it back together and completed one room before the suction quit. Poor quality and design.
I normally don't respond to items like this, but this unit quality is beyond belief. Very disappointed.

What's great about it: It fit in the box

What's not so great: Everything

No, I would not recommend this to a friend.

Quality

Features

Performance

Share this review:

0points

3of 6voted this as helpful.

Was this helpful?helpful3unhelpful3

Thank you! You have successfully submitted a comment for this review.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

so far okay

on January 30, 2011

Posted by: INmom

The 1st time I used it I did the whole room, then went to empty the dirty water and the compartment was bone dry. I knew that meant all that solution and water was still in my carpet. Kept trying and all of a sudden it started sucking it all up. Still not sure what finally made it click to work right. It did a decent job. I've only done one room so far.

I would recommend this to a friend!

Quality

Features

Performance

Share this review:

-1point

3of 7voted this as helpful.

Was this helpful?helpful3unhelpful4

Thank you! You have successfully submitted a comment for this review.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Great rug shampooer for price

on August 18, 2011

Posted by: runtmax

from MIlilani, HI

It cleaned very nicely. Easy to use, left carpet clean after 1st use. Have dogs and odor disappeared.

I would recommend this to a friend!

Quality

Features

Performance

Share this review:

-1point

1of 3voted this as helpful.

Was this helpful?helpful1unhelpful2

Thank you! You have successfully submitted a comment for this review.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

a good vaccum cleaner indeed

on January 8, 2010

Posted by: sc1406

from TX

I selected the SteamVac due to its highest positive online review. Generally speaking, it is a nice cleaner, though It should not be called steam vac, as you have to add hot water by yourself, and the unit wont boil the water to steam for you.

Pros: easy to use, moisture trace can be seen from the top surface of the water tank while you clean, you can easily judge where to apply more dry strokes (suction only) and how wet your carpet remains.

Cons: 1. when I first assembled it, I suspected I got a refurbished one. There was a scratch on the front surface covered by a piece of big black tape. The workmanship of some parts look rough. Anyway it is used as a cleaner, so I kept it.
2. My first application is to deoder. I did not find such a brand from Hoover. So I bough other brands of solution, When hot water is added, too much foam was generated in the dirty water tank that caused the floater to choke the airflow and automatically terminate the wet cycle. The floater is designed to do so only when the tank is almost full. You have to dump the dirty water more frequently to avoid the false "tank full" protection.
3. The hose has a notch interface to connect to vaccum source. When not used, it is supposed to hook on the back of the unit. Unfortunately, it gets loose from the hook very easily. The hook is litterally a peg, not a hook.
4. Remember to put the cover back onto the clean water tank each time you refill the solution. It works without the cover, but when you dump the dirty water tank you have to lay the handle flat on floor, the clean water tank attached on it may spill and mess up your carpet without the cover on.
4. the unit is for carpet only, for hard floor, you need order extra parts online.

What's great about it: easy to use, very clean, moisture trace seen on the fly

What's not so great: foam can interrupt cleaning very often, hose head (notch end) east to drop from hook

I would recommend this to a friend!

Quality

Features

Performance

Share this review:

-1point

0of 1voted this as helpful.

Was this helpful?helpful0unhelpful1

Thank you! You have successfully submitted a comment for this review.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Buyer Beware

on December 9, 2011

Posted by: ladybug5005

from omaha ne

After reading all the glowing reviews on this Hoover Steamvac with clean surge, I bought one online at BestBuy.com and picked it up at the store.
The first time I used it, it cleaned wonderfully and left my carpets very dry.
Only TWO WEEKS LATER, I tried to clean other rooms. It WOULD NOT pick up any of the shampoo and the middle spin brush wheel kept falling off. Also, it is a very bad design and is hard to attach the two tanks properly. Please re-consider buying this particular model.

What's great about it: Nothing

What's not so great: Just about everything

No, I would not recommend this to a friend.

Quality

Features

Performance

Share this review:

-2points

7of 16voted this as helpful.

Was this helpful?helpful7unhelpful9

Thank you! You have successfully submitted a comment for this review.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Wonderful Steam Cleaner

on April 23, 2010

Posted by: Kennyd219

from Saint Petersburg Fla

It's a wonderful Steam Cleaner for spot cleaning. But if you work it right you can clean a bigger part of a rug. I am happy with it.

What's great about it: It did what I wanted it to do

What's not so great: Wish the cleaner would last longer

I would recommend this to a friend!

Quality

Features

Performance

Share this review:

-4points

2of 8voted this as helpful.

Was this helpful?helpful2unhelpful6

Thank you! You have successfully submitted a comment for this review.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Easy to operate

on January 20, 2011

Posted by: Kittys1

from St. Louis MO

I really think it is the rug shampoo and not the shampooer itself. It does not do well at all on stains. I don't know if it is because the water and shampoo are in separate units or not. I really don't know why we can't use Oxyclean.

What's great about it: Looks

What's not so great: Rug Shampoo

I would recommend this to a friend!

Quality

Features

Performance

Share this review:

-4points

1of 6voted this as helpful.

Was this helpful?helpful1unhelpful5

Thank you! You have successfully submitted a comment for this review.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

HORRIBLE!!!!!!!!! Doesn't work!

on December 31, 2007

Posted by: Anonymous

I bought this yesterday hoping to clean my couch and floors and the agitator brushes don't work, we've tried everything according to the clear as mud directions! it has poor suction and is heavy and all around a terrible product. Don't waste your money.

What's great about it: Nothing

What's not so great: Everything!

No, I would not recommend this to a friend.

Share this review:

-7points

7of 21voted this as helpful.

Was this helpful?helpful7unhelpful14

Thank you! You have successfully submitted a comment for this review.