Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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  • Tech Insider Network
Customer Rating
5 out of 5
5
I love this product
on August 22, 2008
Posted by: my4gals
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from Seymour, IN
I have wanted to purchase a steam cleaner for years, but was not sure it would do the job of a professional! BOY was I wrong! This is amazing! So easy, so fun! I can't believe how great a job it does. I did one room last weekend and it no time it looked awesome!!!!!!!!!!! I am so happy with my purchase, my only regret is not getting it sooner!
I would recommend this to a friend!
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Cheapest Expensive Carpet Cleaner Ever
on March 8, 2009
Posted by: Anonymous
from Atlanta, GA
First use - I cleaned an area rug and then began the first bedroom. About 10 swipes in, the brushes stopped moving. I took them out, cleaned them, and popped them back in. Easy enough, right? Not so much. After puzzling over their lack of movement for a few minutes, I realized that the plastic device that propels the brushes had snapped like a twig. Allow me to reiterate that this was my FIRST USE of the machine. I followed the directions meticulously to ensure that the machine would last a long time - especially at this price - and that just didn't work out.
I bought this machine after purchasing the higher rated,comparably-priced Bissell. However, when I tried to put the Bissell together there were no screws and half of the attachments were missing. The box was completely unopened so this was a factory error, then the customer service rep implied that I stole the screws. Seriously? Hopefully my third time will be the charm. I would really like to clean my carpets.
What's great about it: Nothing is great.
What's not so great: Plastic wheel propeller broke during the first use and the brushes no longer turned.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Misleading
on May 10, 2009
Posted by: dmackz
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from PC, AL
It states all over the box that it's great for hard wood and rugs - 'all terrain'. What is not on the box is that you have to buy the attachments seperately for hard wood floors.
I will never buy a Hoover product again. Wrote to the company and some middle man public relations company sends me a cut and paste reply. Nothing from the company.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
2 out of 5
2
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  • Tech Insider Network
Customer Rating
2 out of 5
2
Great-- Until it Broke
on June 18, 2009
Posted by: Jerry12
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from Chesapeake, VA
This cleaner worked great-- twice. It was easy to operate and did a good job at cleaning; I was thrilled. On the third use, the brushes wouldn't work. I learned that the mechanism that makes them turn needed to be replaced and would cost around $100. I learned from the repair people that this is a very common problem in this machine. I spent close to $300 dollars to clean my living room...twice.
What's great about it: Easy to Use
What's not so great: Poor Quality Construction
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
4 out of 5
4
Performance
4 out of 5
4
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Awesome Machine!
on December 27, 2009
Posted by: denisessmpr
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from Lubbock, TX
This machine is by far the best machine on the market for cleaning ceramic tiled floors. The scrub brushes clean grout, as well as tile quickly and easily. No mess mixing solutions and the dirty water tank is large enough to accomodate cleaning a large room without having to be emptied.
What's great about it: Easy to use, cleans better than anything we've ever used
What's not so great: Wears out with daily use.....we're ordering our third machine in in four years.
I would recommend this to a friend!
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  • Verified Purchaser
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
4 out of 5
4
Good but not perfect!!
on October 3, 2016
Posted by: BonnieLee
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Verified Purchase:Yes
Reviewed all the carpet shampooers......and after thorough reviewing decided on this one and it is a good performer!! Only problem is it leaks. But the reviews stated it leaked so I was not surprised. I can deal with the leak because it is a good performer and cleans very well. Follow instructions and don't over-saturate your carpet and you will be pleased. I keep a large thirsty towel on the tile floor near the carpet shampooer while filling and emptying. I never fill or empty this machine while on the carpet because of the leaking problem.
My Best Buy number: 2983184630
My Best Buy number: 2983184630
I would recommend this to a friend!
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  • Verified Purchaser
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
Best machine available
on January 6, 2017
Posted by: Bmans25
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Verified Purchase:Yes
This is my second machine. The first one lasted 12 years. My floors are clean!!!! Just the way I like them!
My Best Buy number: 4239939100
My Best Buy number: 4239939100
Mobile Submission: True
I would recommend this to a friend!
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  • Verified Purchaser
  • My Best Buy® Elite Member
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Customer Rating
4 out of 5
4
Great
on January 7, 2017
Posted by: Boogie1
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Verified Purchase:Yes
Good product had older one that broke after many years
My Best Buy number: 2929523806
My Best Buy number: 2929523806
Mobile Submission: True
I would recommend this to a friend!
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