Overall Customer Rating
2.5 out of 5
2.5
Open Ratings Snapshot
Rating breakdown 20 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
10
20  reviews)
(20 Reviews)
45%of customers recommend this product. 
(
9 out of 20
)
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Overall Customer Rating
2.5 out of 5
2.5
Open Ratings Snapshot
Rating breakdown 20 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
10
20  reviews)
(20 Reviews)
45%of customers recommend this product. 
(
9 out of 20
)
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Customer Rating
1 out of 5
1
bad bad bad
on January 17, 2013
Posted by: Eaglemanone
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from cleveland ohio
Gender:Male
Verified Purchase:Yes
I called in NOVEMBER 2012 for your service - sent the required money in to your company - awaited a call to arrange an appointment to program my remote - - NOTHING !
Do you think you owe me my money back PLUS some sufferage here ?
Insane!
What's great about it: nothing
What's not so great: read my review
No, I would not recommend this to a friend.
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+1point
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Customer Rating
3 out of 5
3
Not trained as well as he could be
on January 15, 2011
Posted by: barneyboy
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from Tracy, Ca
The tech had to spend extra time because my DSL went down but other than that when he programed my remote he seemed to have a hard time getting everything programed properly. Then he didn't really explain everything correctly.
What's great about it: fair price
What's not so great: needs better training
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
Geek Squad GREAT!
on November 29, 2009
Posted by: Cecil1926
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from NC
I was impressed with their professional attitude, knowledge of the product, and timelly service. I will use them again with future installs and programming.
What's great about it: Professional, Knowledgable, Timely
What's not so great: Nothing so far
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
nice remote
on January 7, 2010
Posted by: Anonymous
from naples florida
installer/programmer from Geek Squad, Joe, was very good and polite.
Setting up the appointment was very frustrating and time consuming.
What's great about it: works simple.
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
Answer to my remote control nightmares
on January 27, 2010
Posted by: Kyashi
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from Los Angeles, CA
The Harmony One Remote Control by Logitech is awesome! Only one device versus the 6 I had to use to control my media (TV, 3 DVD players, DVR & Bose 1•2•3. Make sure Geek Squad sends the best of their technician & that he has a working computer. It takes 1 1/2 to 2 hours to program for it. Make sure you make a list of your needs from the product & take time to learn from the tech how to use the remote control...Setting up an appointment & having the proper technician come out was frustrating. Right hand & left hand communication problems they need to work out. Don't be shy to make them get it right. Hopefully, Geek Squad will become a smooth operating machine 'cuz the theory of the service is great.
What's great about it: Willing to listen & troubleshoot
What's not so great: Frustation in making & executing intallation/programming
I would recommend this to a friend!
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Customer Rating
1 out of 5
1
A pain to use
on October 14, 2011
Posted by: stlbbfan
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from STL
I bought the Harmont One remote and had Best Buy program it. It didn't work as advertised so I exchanged and had the second one programed. So thing as the first. I have AT@T Uverse which requires 4 numbers for HD chammels. It doesn't always get all 4 nos. sometimes 1 or 2 or 3 or when I keep pushing the 4th no. it doesn't take right away and then al of a sudden I have 5 numbers and it goes to standerd def tv. . I have to maneveur the remote to get the signal to the box. It's a pain and shouldn't be that way. ecen the tech said that shouldn't hapen but now the 30 return policy is over. So I'm stuck with an expensive remote that doesn't work right and no way to get the programming fee back even if I could return it. It is the Harnony remote because I don't have these issues with Uverse remote. Also tech left without explaing the remote.
What's not so great: Doesn't work as advertised.
No, I would not recommend this to a friend.
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Customer Rating
5 out of 5
5
Very Professional
on January 6, 2010
Posted by: Keb
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from Denver, CO
Programming of our Logitech Harmony One Remote went very smoothly. The agent was very professional. Gave us all the hints and information we needed to operate the remote.
I would recommend this to a friend!
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Customer Rating
4 out of 5
4
GEEK SQUAD
on January 8, 2010
Posted by: Anonymous
from Deer PArk, NY
They can, they did and it worked! (Programed a universal remote)
I would recommend this to a friend!
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