Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 205 reviews
5 Stars
115
4 Stars
33
3 Stars
4
2 Stars
17
1 Star
36
205  reviews)
Features
3.5 out of 5
3.5
Performance
3.4 out of 5
3.4
Quality
3.2 out of 5
3.2
(205 Reviews)
73%of customers recommend this product. 
(
149 out of 205
)
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Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 205 reviews
5 Stars
115
4 Stars
33
3 Stars
4
2 Stars
17
1 Star
36
205  reviews)
Features
3.5 out of 5
3.5
Performance
3.4 out of 5
3.4
Quality
3.2 out of 5
3.2
(205 Reviews)
73%of customers recommend this product. 
(
149 out of 205
)
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Customer Rating
1 out of 5
1
Works great.... for a month or so
on November 3, 2009
Posted by: TSB
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from Seattle
Bought this vacuum because of all of the good reviews. Worked great for about a month or two. I found I had to empty the canister all the time and also clean another filter above the canister.
Then I noticed that the brush on the attachment for pet hair was not rotating. Then I noticed that things weren't being picked up when vacuuming the carpet. I looked closer and realized there was very little suction. Cleaned everything out again and it was still not working well.
I have been trying to use it to get my money out of it but I'm now giving up and will try a Hoover that has a bag.
The other thing I found was that this unit is very heavy. Some people commented on it being light but I find it to be very heavy. I have three levels in my home and it is very difficult to negotiate the stairs.
Speaking of stairs, it does a terrible job on them as well. Based on my experience I would strongly suggest another vacuum if not another vendor entirely.
What's great about it: Worked very well for a short period of time
What's not so great: No suction now, heavy, constantly empting the bin
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
3 out of 5
3
Performance
1 out of 5
1
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  • Tech Insider Network
Customer Rating
2 out of 5
2
Spend the extra $30 and get the next model up
on November 18, 2009
Posted by: polaris21
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from St Paul, MN
It burns Belts Because the floor brushes stay on when you are using the accessories. I returnd it and upgraded to the "lift off" which was $30 more and it has a switch to shut the brushes off!!!
What's great about it: Cleans Good
What's not so great: Burns Belts
No, I would not recommend this to a friend.
Quality
2 out of 5
2
Features
2 out of 5
2
Performance
3 out of 5
3
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Customer Rating
5 out of 5
5
Best vaccum I've ever seen!
on November 21, 2009
Posted by: Nies1985
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from Fort Carson, Colorado
I had read all of the positive and negative rewiews of this vacuum before deciding to give it a try. It showed up in 5 days which I was VERY happy about. It was very easy to assemble once I looked at the pictures . I had some freinds over for dinner that night before my vacuum arrived, and since my old vacuum had gone to the big closet in the sky; I borrowed a friends. I thought that her vacuum had done a really good job once I had finished; or so I thought. I did a quick sweep of my living room and was shocked at how much her vacuum had missed! And she just purchased hers too! Since it was 10:30 at night I didn't go crazy last night, but I did this morning.
I live on post on a military base so the carpets here aren't high end berber by any means. And I have no clue how old it is. But this vacuum has made my carpet look SO NICE! It's lifted the pile in areas that were pretty much flat. With my old vacuum; I broke out into a sweat trying to get all the junk off of my stairs, not with this one! The rotating brush attachment rotates the ENTIRE time your using it! On my old vacuum, the brush would stop the second you touched it to any upholstery. And the hose reached all the way up my 11 stairs which made me very happy. With my old my old one I had to bring it to my landing and hope it didn't fall on my head.
In some of the negative reviews; they complained that the vacuum spewed dust everywhere. I haven't had that problem whatsoever. And I've had a TON of dust come out of my carpet. My only explination for that it that it could be a genuine malfunction; or they didn't assemble it properly. It's not very loud, not very heavy, and all of the attachments work wonderfully and are not flimsy my any means.
To me the vacuum should have this warning on the box:
WARNING: This vacuum may make you question your cleaning abilities! You will be shocked at how much dirt and pet hair you will pick up the first time you use this machine. Be assured that it is not you, our valued customer, that is the problem. It is your previous vacuum that has failed to live up to your high standards!
In conclusion, I am extremly satisfied with my new vacuum cleaner. It works beautifully and does an amazing job! I would highly reccomend this vacuum to anyone who is looking for a new one.
What's great about it: Very simple to assemble and to use
What's not so great: Because of it's power, you can get some small shocks from the static caused by the rotating brush.
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Tech Insider Network
Customer Rating
3 out of 5
3
I like Bissell but ...
on November 25, 2009
Posted by: Wino
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from Utah
First off the suction was awesome in the beginning (picked up everything) Then the suction became less and less, then the belt broke after 8 months. Now i've almost had this vacuum for 2 years and I have had to replace the belt twice now its started to spit dog hair back onto the carpet from the back of the vacuum (no, its not clogged, I checked). I'm now looking into getting a new vacuum and I did my research, i'm gonna try Bissell again with their Healthy Home vacuum. It has a 5 year warrenty and a lifetime belt.
What's great about it: The suction in the beginning
What's not so great: belt broke twice... dog hair gets thrown back on carpet!
No, I would not recommend this to a friend.
Quality
3 out of 5
3
Features
2 out of 5
2
Performance
3 out of 5
3
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  • Tech Insider Network
Customer Rating
2 out of 5
2
Ok Vacuum to start but Eureka Pet Vacuum is better
on December 2, 2009
Posted by: LARunner
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from Los Angeles, CA
I bought this about 6 months ago. Initially the vacuum suction was good. It wasnt great, but would do the trick. I could never use the pet attachment, it just didnt have enough suction to do anything on furniture, pet bed or the carpet. I have berber so its harder for a vacuum or attachments to work better on it. The bagless portion is bad, but I imagine that portion would be difficult with any bagless so not neccesarily just with this vacuum. I have since gone back to bags because all the pet dander and dust would come spitting up at me as I try to maneuver the canister in to the trash. Then hair would get stuck up around the filter so I had to reach in and try and get that all out, by the time Im done trying to empty the canister, you would have dust and dirt all over the vacuum.
The pet attachments seemed like a joke to me. It didnt work. Theres not enough suction for it to work. So I tried to use it on stairs and furniture but it did just a marginal job. After a couple months the carpet started spitting dog hair back out at me on the floor. I noticed the floor brush spinning part would stop spinning on its own and only spin if I moved the vacuum. Tried fixing this but it just got worse and worse, even after completely taking apart the vacuum parts of the brush and cleaning everything. I ended up tossing it away after buying the Eureka Boss Pet Lover Vacuum and the suction is just way more than this one, and the pet brush on that Eureka Boss is the first one Ive ever seen that actually is its own roller, thats how much suction that vacuum cleaner has. For the exact same price as this one, I would pick that one any day over this one.
What's great about it: Cleans floors in the beginning
What's not so great: Pet Wand doesnt work, Bagless Feature is super messy clean up, hair gets stuck in the filter section
No, I would not recommend this to a friend.
Quality
2 out of 5
2
Features
1 out of 5
1
Performance
2 out of 5
2
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Customer Rating
5 out of 5
5
Fantastic vacuum
on December 8, 2009
Posted by: sharon09
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from Griffin, Ga
Excellent vacuum.. I have 3 dogs and pet hair was a problem until I got this vacuum. Picks up even the smallest hair. No more problems with animal hair in my home again. Love that fact that I no longer have to deal with vacuum bags. Lightweight, easy to use. Great on just everyday vacuuming.
What's great about it: easy to use, great price, does more than described, best ever
What's not so great: none
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
1 out of 5
1
horrible vacuum
on December 28, 2009
Posted by: kristin6626
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from Ft Collins, Co
this vaccum is terrible the attatchment hose constantly stops working suction is awful!! Its heavy and difficult to clean stairs with I have had to take this vacuum to get fixed four times for the same suction issues ridiculous!!
What's great about it: worked great the first two weeks
What's not so great: has broken down four times in less than two years!!
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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Customer Rating
3 out of 5
3
not worth it
on December 30, 2009
Posted by: bcam24
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from omaha
I bought this vaccuum b/c i needed something that would specialize in getting pet hair out of my carpet and off my upholstery. unfortunately, i was disappointed that the pet hair removing "features" just moved the hair around rather than picking it up. it picks up most of the hair off the carpet just fine, but you don't need the tools to do it. overall, i would not recomment this vaccuum for pet hair removal.
What's great about it: it does a better job picking up hair and particles than your average $30 vaccuum
What's not so great: pet attachments and features are worthless
No, I would not recommend this to a friend.
Quality
3 out of 5
3
Features
2 out of 5
2
Performance
3 out of 5
3
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