Overall Customer Rating
3.5 out of 5
3.5
Open Ratings Snapshot
Rating breakdown 61 reviews
5 Stars
35
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
18
61  reviews)
(61 Reviews)
62%of customers recommend this product. 
(
38 out of 61
)
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Overall Customer Rating
3.5 out of 5
3.5
Open Ratings Snapshot
Rating breakdown 61 reviews
5 Stars
35
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
18
61  reviews)
(61 Reviews)
62%of customers recommend this product. 
(
38 out of 61
)
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  • Tech Insider Network
Customer Rating
4 out of 5
4
Must have for any videophile!
on July 1, 2010
Posted by: webhead0626
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from Sioux City IA
I read a lot of these reviews in the days leading up to my calibration. and i believe that a lot of the people complaining about this service are misinformed on what to expect, or had a bad tech. Apparently not all Techs are created equal. Mine was awesome! Nate was just as excited about doing it as i was. He truly loved his job. And was more knowledgeable than me, which is saying a lot!
A lot of people seem to complain about the TV being brighter and more vivid before the calibration , and that's true.TV's are set that way for a REASON, all the settings cranked up (Torch Mode) to look better against the competitors in a retail store under florescent lights. Not to look great in your living room in natural lighting or dark settings. And since they don't know which set goes to BB and which one is going to your house, they set them all the same.
I will start by clarifying that what this service does, is set your colors to an ISF standard .Which is going to let you view the content as the director INTENDED. This is NOT going to make your colors more vivid or your picture brighter. What it will do though is give you "TRUE and NATURAL" colors and a SHARPER picture.(Which is what HDTV is supposed to be)
You will notice after the calibration the picture seems "dull", (good thing i knew to expect that.) and why wouldn't it? you've been watching TV on "Torch Mode" for the past month. After your eyes adjust, the real magic happens. You see details in the blacks you've never seen before. And the colors are soooooo natural. The "graininess" is all but eliminated from compressed video as well. I switch back and fourth between factory settings and calibration for comparison and am blown away. The presets look horrific. The whole screen has an unnatural blue hue to it. It literally hurts my eyes! The difference is amazing! I will never go back. It's like watching HDTV for the first time all over again!
Sure you might get close to this w/ self optimizers. But if your like me you want the "TRUEST" picture possible. I don't think that's possible with out professional calibration.
The computer knows what white looks like, your eyes only "perceive" white. Our eyes see bluish white as whiter which makes eyeballing it next to impossible. Plus w/ so many options in the picture settings calibration has never been easier and more in-depth for a tech and never more confusing for the consumer.
On the downside, of course the price. $300 is a hard price to sell. If however you just bought a $3000 TV it's worth every penny.
Now i will say that this service is not for everyone. If you only plug in your TV and turn it on, then this is not for you. Although if that's the case you wouldn't be reading this! If on the other hand your like me(which you probably are) and want to squeeze every bit of potential out of you home theater system and get THEE BEST picture possible, than this is DEFIANTLY for you.
Videophiles thank me later. ; )
What's great about it: Like watching HDTV for the first time again.
What's not so great: the price.
I would recommend this to a friend!
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+71points
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Customer Rating
5 out of 5
5
Well Worth It!!
on March 21, 2010
Posted by: Nightmare317
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from Travis AFB, CA
This is a worthy investment for your LED-LCD TV. Makes the colors pop and details sharp. My GS Tech was on time and spent 2 hours setting it up. He was very professional, explained everything and took the time to show me all the changes. He also set up the day/night settings and locked them into the TV and he recommends leaving it in day mode all the time and going to night mode to watch movies. He even stayed a little extra to show a few features about my Denon Remote!! The only complaint is the price. This should be about $100 cheaper. Do your homework on the GS agents, I asked my Best Buy to provide feedback and surveys on the agents and I was able to pick the agent to do my service. As we all know, some of the GS agents are less than spectacular.
What's great about it: Natural Look, Day/Night Set Up
What's not so great: Price
I would recommend this to a friend!
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+31points
37of 43voted this as helpful.
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Customer Rating
5 out of 5
5
TV Calibration on Samsung 55 Inch LCD
on May 18, 2010
Posted by: JJBKRMan
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from Baton Rouge
The service guy came out to my home to Calibrate my Samsung LCD TV 55 Inch He was here for about 1 hour and he changed the color of the Red and Green now the picture on my Samsung looks a lot better the green looks real and the red stands out. The service was very good, and the guy gave me his phone number to call him if I had any problems with the adjustment's but I thank that the TV looks great and more natural. The picture was good before and better after the Calibration.He did a very good job.
What's great about it: The service guy did a very good job.
What's not so great: N/A
I would recommend this to a friend!
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+26points
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Customer Rating
1 out of 5
1
Wish i would of waited!!!!
on September 7, 2010
Posted by: PODad
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from Warner Robins, GA
I wish i would of waited for a real calibrator to set up my new LED. These guys are slow lazy and do not use the latest gear. I just had a LED calibrated in San Diego by a real isf calibrator and was blown away by the amount of gear and time it really takes to do this type of thing. When i moved here i purchased a new 55" LED. Stopped by my local BB and purchased an "isf calibration". Boy was i in for a surprise. They told me they were certified! Wrong! The company has some stores on the isf website, but not Warner Robins. A person gets certified not a company. The guy that came out said he learned how to change some color settings by reading the instructions on the BB internal web. C'mon people. He was done in 45 minutes. The true isf guy in Cali took four hours and didn't stop the whole time. Isf has a website that will list real calibrators in your area. If someone says they are the real deal, check em out.
No, I would not recommend this to a friend.
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+73points
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Customer Rating
5 out of 5
5
Good Bang for your Buck
on February 22, 2011
Posted by: Satsfied
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from Fairborn, OH
The Best Buy team was extremely helpful at the store, they made sure i knew exactly what i was purchasing and going over with me all the technical part of the service as well as the physical part. Scheduling was very easy and worked with my timeframes perfectly. The ISF techinition that came out to my home was very friendly and made sure that i was told the correct process that he was going to perform. He completed it within the hour that i was told he would take. I must say, from previous stories this calibration is highly underrated. The GS agent took his time and made sure that all the settings were set to the specifics of my room so that the picture was absolutely perfect. He had the calibration machine working non stop as well as the lens on the screen that measured the light sources. Overall from the store all the way to the service at home the calibration was well worth my money!!!
What's great about it: how compatible they were with my schedule
What's not so great: having to wait to break ur tv in, but its worth it
I would recommend this to a friend!
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+21points
28of 35voted this as helpful.
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Customer Rating
5 out of 5
5
Well Worth it.
on May 23, 2011
Posted by: Shinte
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from Florida,FL
I just got my Tv callibrated two days ago i chose to go with it becouse i spend a lot of money on the TV and the Home theater system so i wanted the best possible picture quality. i tried doing it on my own and it did look better but i just went ahead and paid for the Professional callibration and i got to tell you it is amazing they do two seperate settings one for day one for night they perfect the color and make it as natural as you can get it using there software and equipment the differance was insane the amount of color definition i got after was ten times better and the geek squad agent also broke it down for me and told me step by step what he did my tv was running at 25k when it should have been at 6.5k meaning it was heating up three times more then it should becosue it was doing unatural colors and forcing the TV to work more. as for the guy under me who says its too bright for him becosue they left the backlight at 20 for the day settings just turn it down..... till you like it the main point for this is to fix all your settings to get best picture quality,brightness and backlight you can play with as much as you want until you get it were you like. and another thing i asked the agent and they told me that the better the TV the more you will see the differance when its callibrated so callibration is not for everyone no offence to no one but if you buy a cheap TV and callibrate it you wasted your money... and thats why a lot of people complain theres no differance...if the TV cant output better ofcourse there wont be a differance.......
I would recommend this to a friend!
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+22points
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Customer Rating
2 out of 5
2
Poor Service
on September 7, 2010
Posted by: Woodsman2
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from Higgins Lake, MI
I called on August 27, 2010 to schedule an appointment to have my new TV Calibrated. I was told by the person I spoke to that they would schedule a time and get back with me in 24 to 48 hours to let me know when they would be out. I realize I live over 50 miles from one of your stores, but was assured by several sales people I spoke with that it was not a problem. It has been almost two weeks since I called to schedule the appointment which I already paid for, and I still haven't heard from anyone. If this is the type of service that I can expect from Best Buy and the Geek Squad, this will be the last purchase I will ever make from Best Buy.
What's great about it: nothing
What's not so great: everything
No, I would not recommend this to a friend.
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+52points
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Customer Rating
4 out of 5
4
The Good, the Bad, and the beautiful
on January 5, 2010
Posted by: JCDawsonJr
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from Hattiesburg, MS
I ordered the service on-line through Best Buy on 11/22/09 to have my LCD calibrated. Though I received the confirmation e-mail, I did not receive the card with contact information nor the telephone call "within 72 hours". On 12/07/09, after 2 weeks of having heard and received nothing, I called the Geek Squad number and was put on hold. After almost a half hour on hold, I hung up. I again called on 12/08/09 and was told that my order was not in the system properly but that he would correct it and would call back. He didn't. I again called on 12/09/09 and the female agent advised that there were no calibration agents in my area but that she was sending an e-mail and I would get a call back to schedule the appointment. Didn't happen! On 12/16/09, I AGAIN called Geek Squad Central Dispatch (you've probably figured out that I was keeping notes of the calls) and explained my plight and she stated that she would call me back to schedule the service. SHE CALLED ME BACK . . . and scheduled the calibration for 01/02/10 (first available date for me).
During the interim period, I had also purchased and had delivered a 58" Panasonic Plasma TV from Best Buy. On 01/02/10, the technician arrived when scheduled. By that time I had more than 100 hours on my new set so I had him calibrate the plasma (LCD now in bedroom). The improvement in picture quality was instantly noticed and is now more wonderful than when new (which was great).
As to the calibraion service, I would give it 10 stars if able.
As to the ordering and follow-up, it was a terrible experience. I doubt that I will ever again order from Best Buy on-line but will go to the store (less than a mile away).
What's great about it: The technician was very professional and the resulting picture fantastic.
What's not so great: The ordering and scheduling process.
I would recommend this to a friend!
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