from Redding, CA

I bought the machine Memorial Day Weekend. I received a great price on it and the salesman was very helpful. I did not want to pay as much as I did but I am very glad that I went ahead with the purchase. I actually sat in front of the washer to watch it wash for a while. It was so quiet that at one point I had to come back and check to make sure it was really working. Large loads are great. My son will shove laundry in and the washer will take it. I haven't noticied a major cleanliness issue but then again we haven't been getting very dirty lately. I purchased the pedestals and am extremely glad that I did. Don't know what I'll put in the drawers though, especially if the pedestals are designed to prevent you from having to bend down all the time. You bend down for the drawers.

What's great about it: Price, Features

What's not so great: Don't Know Yet

I would recommend this to a friend!

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Customer Rating

Great washer, very quiet, extended wash times

on June 27, 2009

Posted by: ti2grrr

from Largo, FL

I purchesed the washer and matching dryer 2 days ago. Since then have washed several loads. This washer is great. The cloths come out clean. So far seems very gentle on all fabrics.
I live in a second floor apartment. I thought it would be possibly too loud for the second floor. This is not the case. I have actually placed things in the washer and can not hear it when in my bed room with the door closed. Also there is no rocking, or walking of the washer during the rinse and spin cycles. Runs nearly silent.
The only problem I have with the washer is the extended wash times. It takes anywhere from 40 minutes up to 2 hours to complete a load depending on the load type and features you choose. I'm use to being able to wash a load of laundry in 30 minutes or less no matter what type of fabric or water temp you choose.
I would deffinately recommend this washer to all I know. It really is a great machine. Slightly costly however at this time well worth the price.

Have only had the washer for 2 days now so will update or write another review in a month or so.

What's great about it: Quiet, VRT, number of wash cycles

What's not so great: extended wash times, takes forever to get some laundry finished

I would recommend this to a friend!

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Customer Rating

Great Washing Machine

on July 21, 2009

Posted by: Erik249

from Sterling, VA

I was sick and tired of doing multiple loads of laundry especially in the Winter time (e.g. jeans, sweatshirts, etc.). We also have a King size bed so every so often I had to run to the Laundromat to wash our comforter. Those days are over. It handles 2 sets of king sized sheets. To give you a sense of reference I am 6’ 3” and 250lbs. I washed in one load: 1 pair of jeans, 3 pairs of Dockers, 5 pairs of shorts, 5 t-shirts, 18 boxers and 12-15 pairs of socks. It still had room. As far as noise my wife commented that we could have this in our bedroom and not be bothered. My only small gripe is that the cycle times are long, about an hour. This isn’t a problem as it holds 2-3 loads of laundry compare to typical top loader. The issue is when you have a small load and still have to wait the hour. We just let more stuff pile up. Problem solved.

What's great about it: HUGE Capacity, lots of wash options

What's not so great: Can't reduce cycle times for small loads

I would recommend this to a friend!

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Customer Rating

Best washing machine I've ever owned.

on April 2, 2010

Posted by: Rosie2000

from La Vernia, Texas

I love my new washing machine. It has cut my laundry time in half. My water and electric bill has decreased. I have a dog in the house so I'm constantly washing blankets, linens and towels and with this machine everything comes out clean and sanitized. The spin on this machine is fast and the clothes come out almost dry. I bought the dryer as well and it hardly has to run as long because the closthes are not wet...they are just damp and dry quickly.

I had it delivered and the delivery men were very nice, polite and efficent. The machines my be a little pricey but they are worth the money for what they do and they look excellent.

What's great about it: Uses less water, gentle on clothing, wrings out clothes 10 times better, easy to use

What's not so great: None

I would recommend this to a friend!

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Customer Rating

Very quiet and energy efficient

on May 5, 2010

Posted by: jonsyrose

from colorado

This is a good looking energy efficient machine, it works great looks great, load size isn't huge. really like how cheap it is too run. bought it for the silver which sanitizes even on cold

What's great about it: Energy efficiency

What's not so great: clothes are not always ultra clean,

I would recommend this to a friend!

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Customer Rating

DETERGENT DISPENSER A BUST

on August 20, 2009

Posted by: ConsumerA

from WAUSAU, WI

I have called the Samsung call center twice now regarding the detergent dispenser on my washer. The detergent leaks out of the dispenser before the wash cycle begins. Both times the call center operators told me to use powdered detergent. First of all, after looking at many local retailers it was apparent that Powdered HE detergent was not readily available and when it was it was not on sale, secondly, the washer clearly indicates in the dispenser the option for using either powder OR liquid detergent and as a consumer I would have no reason to believe that liquid detergent would not be able to be used when reviewing the machine in the store prior to purchase, thirdly the manual indicates that either powder or liquid detergent may be used in the dispenser and provides instructions for doing so. After that recommendation, I was asked if I was using a “quality” HE detergent…THE manual does not specify that I would have to use a specific brand but gives examples of HE detergents that can be used. (The words “such as” was used-page 20). After being questioned further, i.e. blaming the problem on me using too much detergent, the first operator did nothing but tell me that Samsung had not come up with a solution to the problem. I called again today and went through the same drill with the second operator. Samsung obviously has a mechanical problem that they are not admitting to consumers. This problem could be easily fixed, for instance replacing the blue detergent selector with one that has a casket on the bottom that would allow it to grip the bottom of the detergent compartment to prevent the leaking of detergent OR manufacture a liquid detergent cup that the consumer snaps into place yet allows the detergent to be washed out when the washer dispenses water into the dispenser. I have also had the bleach dispenser problem as others.I am very frustrated by the response that I have gotten. I purchased both washer and dryer as well as pedestals. I have spent a lot of money on these appliances and would expect your washer to handle liquid detergent. The least Samsung could have done is readily admit the problem and arrange resolution….the operator today told me that this was something that only happens on some of the washers in this model number and that a service call should take care of the problem. We'll see...

What's not so great: DETERGENT AND BLEACH DISPENSER

No, I would not recommend this to a friend.

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Customer Rating

Love this washer

on November 18, 2009

Posted by: Eiger

Started looking for a new set after my old Kenmore washer started abusing my clothes. Big fan of this washer. It's super quiet except for some intermittent noise when you use steam. Washes really well without beating your clothes. 1300 RPM spin makes drying much faster. Balances itself even on an uneven surface.

Was a little nervous after reading some reviews about the soap tray leaking/mishandling bleach. Haven't had any trouble with the tray.

Overall very pleased with this washer. Would buy it again without hesitation.

What's great about it: Quiet, cycle for every need, washes really well without damaging clothes

What's not so great: Expensive, but BestBuy has frequent deals if you are willing to wait for one

I would recommend this to a friend!

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