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for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel

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Flex Zone not to temp - how to fix? Does anyone have same issue?

I have this for two weeks. The temp in the Flex zone is at 37F which is the same as the refrigerator temp. I set the temp on the flex zone to be 29F/-1C for a week now. The area is only 1/4 to 1/3 fill and I make sure that the vents at the bottom are not block. Is there a way to fix this? Does anyone else have the same issue?

Sales person at Best Buy said that it will not get that cool. He seems very knowledgeable, so I trust him to be right about this statement. Thing about returning it and get something else. I don't want to pay for something that doesn't work/as advertised.

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Anonymous

9 years, 7 months ago

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Don't know what is wrong with yours, but my wife sets ours at 29 degrees and the meat gets frozen, so your Best Buy guy is wrong - there is something wrong with yours - get it fixed before the warranty runs out!

Posted by:

hiphoptwo

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9 years, 1 month ago

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You just need to adjust it properly it works! Trust me i have no problem with mine.

Posted by:

Borodie

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9 years, 4 months ago

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This flex zone does not freeze for me either. Do not see it as enough of a problem to return Frig.

Posted by:

DaveD

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Brighton, MI

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9 years, 5 months ago

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I'm sorry to hear you're having an issue with your Flex Zone Drawer temperature. While factors such as opening the drawer or placing warmer items inside can cause the temperature to fluctuate temporarily, it should return to the appropriate setting within a reasonable period of time. If yours is not, service may be necessary to determine the cause and find a solution. Please contact Best Buy or call 800-SAMSUNG for assistance.

Thank you,
Ms. Samsung

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Anonymous

9 years, 7 months ago

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