Hi, Juliette123, we understand your concerns with the washer. Please fill out the form on http://smsn.us/SamsungSupportUSA and our Social Media team will be happy to look into this. ^Rosi
I had this issue. And when I used the delicate cycle that was straight cold water, I got an error. Turned out our hot and cold hose connections were backwards. You might check yours just to make sure!
I was surprised that there was no light, either! I do not believe that this washer has a light in it. The matching dryer does, but not the washer. I did not know that before I bought it.
I have pedatals for both. When my washer goes in to spin cycle it shakes very hard like it's about to flip over. How do I get this to stop is it a brand issue or a setup issue if?
I also experience the same issue of shaking when the washer goes to spin cycle. I don't think its a setup issue. It is a brand issue. I tried everything but it wouldn't stop