I'm sorry to hear your clothes are not coming clean enough with the WA400PJHDWR. It's important to use the correct amount of HE detergent, and select the appropriate water temperature and other settings for the type of items you're washing. Overloading the washer can hinder its ability to wash all items thoroughly. Make sure the hot and cold water lines are connected properly and the inlet hose screens are clear and unobstructed, and load the clothes loosely in the machine. Pre-treating certain items or soaking may also help to improve performance.

Thank you,
Ms. Samsung

Thanks for the question. The lid lock does not have a manual adjustment that you could do yourself. If it isn't working properly, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving this issue.

- Ms. Samsung

Thanks for your interest. The WA400PJHDWR has both a spin only cycle and a low spin setting.

- Ms. Samsung

Thanks for the question. It's fine to use a powder form of HE detergent in the WA400PJHDWR. When using powdered detergent, it's best to pour it directly into the wash drum rather than using the detergent dispenser tray.

- Ms. Samsung

To turn the end of cycle signal off, press and hold the Temp and Spin buttons for at least 3 seconds until the signal off icon is illuminated on the control panel (see illustration).

Thank you,
Ms. Samsung

I'm sorry to hear you're having difficulty with your WA400 washer. Please make sure both the hot and cold water inlet hoses are connected properly and the rubber washers are in place inside the hose connections to prevent leakage. Check the drain hose to ensure it's inserted correctly in the drain facility, and is secured in place so it doesn't pop out. There is also an alternate drain hose at the bottom of the back of the washer; this black rubber hose should have a stopper in place to prevent it from leaking. Make sure the washer is leveled, and the detergent drawer and lid are closed.

If the leaking persists, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help in arranging for service, if necessary.

- Ms. Samsung

Thanks for the question. The lid lock on the WA400PJHDWR cannot be disabled for safety reasons, though the washer can be paused during the cycle to add forgotten garments.

- Ms. Samsung

The WA400 wash cycles can range in length from 32 minutes to about 1-1/2 hours depending on a number of factors, including the selected settings and options, soil level and weight of load, water pressure and supplied water temperature.

- Ms. Samsung