AudioQuest Customer Service

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March 4, 2013
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October 27, 2023
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AudioQuest Customer Service's Answers

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AudioQuest - X-2 50' Speaker Cable - Gray

Learn more about Magnolia Premium Installation This speaker cable features semi-solid concentric packed conductors for excellent signal conductivity and a long-grain copper design for fewer grain boundaries and lower distortion.

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Does the arrow on the speaker cable jacket point to the speaker or towards the amp?

Towards the speaker.

6 years, 7 months ago

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AudioQuest Customer Service

AudioQuest - DragonFly USB DAC and Headphone Amp v1.5 - Black

Convenience and performance are no longer mutually exclusive. With DragonFly Black any computer, laptop, tablet, or smartphone can be used as a true high-fidelity music player, allowing music lovers to enjoy beautiful sound wherever they go, whenever they please.

what is the return policy on this item?

You need to contact the dealer from whom you bought the item for that information.

6 years, 7 months ago

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AudioQuest Customer Service

AudioQuest - Carbon 3'4" 4K Ultra HD HDMI Cable - Charcoal/Black

Upgrade your television setup with this AudioQuest Carbon HDMI cable. Solid long-grain copper delivers a stronger signal for seamless connectivity, while the high-speed audio return channel offers high-definition audio quality. With its solid 5 percent silver conductors, this AudioQuest Carbon HDMI cable reduces jitters and distortion to provide smooth, high-quality playback.

i have this cable to go with a LG 4k Oled. I am thinking of buying a 4K BluRay player. Couldn't I switch one end of the cable between the DirecTv receiver and the BluRay whenever I do rent a movie. Instead of buying a 2nd cable. Pretty expensive.

Absolutely if you prefer to do it that way.

6 years, 7 months ago

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AudioQuest Customer Service

AudioQuest - CleanScreen Kit

Clear up smudges on your electronic device's screen with this AudioQuest CleanScreen AQCSKIT kit that includes a chemically safe cleaning solution to help prevent degradation and damage. The microfiber cloths remove buildup without scratching the screen.

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Can this be used on My Samsung curved smart tv???

Yes, absolutely! Use CleanScreen after the TV has had a chance to cool down and clean a small portion at a time. Don't try and clean the whole screen in one go!

6 years, 7 months ago

Posted by:

AudioQuest Customer Service

AudioQuest - Cinnamon 2' 4K Ultra HD HDMI Cable - Black/Red

Learn more about Magnolia Premium Installation This copper HDMI cable is equipped with a high-speed 1080p/120Hz-4K-3D audio return channel to deliver a stunning high-definition signal between your home theater components.

Can I use a braided, jacketed, cable in my wall? I only need about 8’ and see no reason to purchase a 15’ PVC jacketed cable.

Hello, while there technically is no reason why you can't use the braided cable in the wall, it does not meet the UL safety code for in-wall use. The PVC jacketed cable does carry the CMG (CL3) rating for in-wall use, which is what an installer would look for when installing a cable in wall.

6 years, 7 months ago

Posted by:

AudioQuest Customer Service

AudioQuest - Cinnamon 6'7" 4K Ultra HD HDMI Cable - Black/Red

Upgrade your television setup with this AudioQuest Cinnamon HDMI cable. Solid 1.25 percent silver conductors provide clear audio by reducing distortion and jitter, while the air-filled foamed-polyethylene insulation offers enhanced signal strength. The 2-meter length allows for flexible placement options, and the PVC jacket supports in-wall installation. Designed to support resolutions up to 4K Ultra HD, this AudioQuest Cinnamon HDMI cable delivers excellent picture quality.

Why do I need to purchase the AudioQuest cable?

You don't need to! But if you want better performance, you'll get it with one of our cables. When it comes to choosing cables, there's no one "right" cable - it's a case of going with the best cable you can. This is because cables cannot improve the signal they carry, they can only make improvements by introducing less distortion into the system and doing less harm to the signal. The less distortion, the better. The best cable therefore is the one that introduces the least distortion and affects the signal as little as possible. And this is true for all cables. And the further up the line you go, the better it gets.

6 years, 7 months ago

Posted by:

AudioQuest Customer Service

AudioQuest - Ocean 4' 4K Ultra HD In-Wall HDMI Cable - Black with blue accents

Only at Best BuyBoost the performance of your on-screen entertainment with help from this AudioQuest Ocean HDMI cable. It's 4 feet long to ensure a clean setup.

Just purchased the 65” LG OLED TV with Dolby Atmos, will this cable support Dolby Atmos?

Yes it will.

6 years, 7 months ago

Posted by:

AudioQuest Customer Service

AudioQuest - DragonFly USB DAC and Headphone Amp - Red

Convenience and performance are no longer mutually exclusive. With DragonFly Red any computer, laptop, tablet, or smartphone can be used as a true high-fidelity music player, allowing music lovers to enjoy beautiful sound wherever they go, whenever they please.

Can this be connected to a powered USB Hub that is connected to a laptop?

Yes, that should work fine.

6 years, 7 months ago

Posted by:

AudioQuest Customer Service

AudioQuest - Pearl 26'3" 4K Ultra HD In-Wall HDMI Cable - Black/White Stripe

Enhance your entertainment system's audio and video performance with this AudioQuest Pearl HDMI cable. It's rated for in-wall installation, making it an ideal option for wall-mounted televisions. Solid long-grain copper conductors work to reduce jitter and distortion for improved sound quality, while air-filled foamed-polyethylene insulation delivers dependable signal strength. With its generous 8-meter length, this Pearl HDMI cable allows for flexible placement in a living room or home theater.

Does it support 18Gbps bandwidth required to transfer all the great stuff ?

Yes it does! All AQ HDMI cables are fully compatible with 4K/60, HDR and HDCP 2.2.

6 years, 7 months ago

Posted by:

AudioQuest Customer Service

AudioQuest - Pearl 1'11" 4K Ultra HD In-Wall HDMI Cable - Black/White Stripe

Connect a 4K Ultra HD television to your home entertainment system with this AudioQuest Pearl HDMI cable. Gold-plated connectors resist corrosion and offer reliable signal transfer, while the High Dynamic Range pass-through expands the color and contrast range to deliver stunning video quality. A PVC protective jacket provides flexibility and durability. This AudioQuest Pearl HDMI cable exceeds requirements for HDMI 2.0 and HDCP 2.2 data streams, allowing for versatile connection options.

Can I use this cable to go from my HD blue ray player to my 4k tv?

Yes, absolutely!

6 years, 7 months ago

Posted by:

AudioQuest Customer Service