HooverUSA
 
 
HooverUSA's Stats
 
Reviews
  • Review Count
    0
  • Helpfulness Votes
    0
  • First Review
    None
  • Last Review
    None
  • Featured Reviews
    0
  • Average Rating
    0
 
Reviews Comments
  • Review Comment Count
    0
  • Helpfulness Votes
    0
  • First Review Comment
    None
  • Last Review Comment
    None
  • Featured Review Comments
    0
 
Questions
  • Question Count
    0
  • Helpfulness Votes
    0
  • First Question
    None
  • Last Question
    None
  • Featured Questions
    0
 
  • Answer Count
    1541
  • Helpfulness Votes
    1,150
  • First Answer
    April 26, 2013
  • Last Answer
    December 18, 2023
  • Featured Answers
    0
  • Best Answers
    158
 
 
HooverUSA's Reviews
 
HooverUSA has not submitted any reviews.
 
HooverUSA's Questions
 
HooverUSA has not submitted any questions.
 
HooverUSA's Answers
<<prev 1 ... 3 4 5 6 7 ... 155 next>>
 
 Hoover - Power Scrub Deluxe Corded Carpet Upright Deep Cleaner - Red
Hoover - Power Scrub Deluxe Corded Carpet Upright Deep Cleaner - Red
Hoover Power Scrub Deluxe FH50150 Carpet Upright Deep Cleaner: Bring your carpets back to life with an exceptionally deep clean. A three-step process washs with a circular cleaning motion, rinses with clean water, and quickly dries your carpet with heated air for a thorough clean that you can see and feel.
 

ive had mine for around 10 years and i love it. something gave up or broke ,is there replacement parts?the brushes wont spin the rest works great.

That is a great question! There are some replacement parts available for this unit depending on what you need. The Hoover Team
1 year, 5 months ago
by
Posted by: 
HooverUSA
 
 Hoover - SmartWash+ Corded Upright Deep Cleaner - Teal/Transparent
Hoover - SmartWash+ Corded Upright Deep Cleaner - Teal/Transparent
Wash and dry carpets easily with this Hoover SmartWash+ automatic carpet cleaner. Pushing forward cleans the carpet, while pulling back activates the Auto Dry technology to extract water and apply heat. The AutoMix feature of this Hoover SmartWash+ automatic carpet cleaner mixes and dispenses cleaning solution so you don't have to guess on amounts.
 

Can you tell me the solution for my rollers not spinning? They are free of any debris and there is nothing impairing them. They move freely so I know they are fine.

That is a great question! If the brushes won’t rotate during the floor cleaning the brush roll stall protection is activated so please turn the unit off and back on, then inspect and clean for jams.
It could also be that the unit is in an upright position and the brushes will not rotate in an upright position so recline the handle and step on the handle release to start cleaning. Warm Regards, The Hoover team
1 year, 6 months ago
by
Posted by: 
HooverUSA
 
 Hoover - WindTunnel 2 Whole Home Rewind - Cobalt Blue &amp; Iron Ore
Hoover - WindTunnel 2 Whole Home Rewind - Cobalt Blue & Iron Ore
Hoover® WindTunnel® 2 Whole House™ Rewind is perfect for Whole Home Cleaning from Floor to Ceiling. The Multi-Floor Brush Roll allows you to turn the brush roll on for optimal cleaning on carpets and off to prevent scattering of debris on hard floors for a more effective clean. Advanced Multi-Cyclonic Technology gives you a continuous cleaning experience with No Loss of Suction,** while WindTunnel® 2 Technology creates 2 channels of suction to lift and remove surface debris and deep down embedded dirt. The hassle-free 25 ft. power cord automatically retracts in seconds, so you never have to wrap a cord again and with up to 16 ft. of cleaning reach you can clean dirt and dust anywhere. Advanced AllergenBlock™ Technology, Filter Made with HEPA Media, odor-absorbing carbon and Pet Turbo Tool make WindTunnel® 2 Whole House™ Rewind great for pet owners.
 

I just purchased this vacuum and it is extremely loud. Other buyers report it not be very loud at all. I'm wondering if mines defective?

Thank you for taking the time to share your feedback regarding your WindTunnel 2 Rewind. We are sorry to hear you are not entirely satisfied with your purchase. We will ensure that this feedback is forwarded to the appropriate department.

If you require additional customer service support, please don't hesitate to reach out to us at HooverCommunity@ttifloorcare.com

Warm Regards,
The Hoover Team
1 year, 6 months ago
by
Posted by: 
HooverUSA
 
 Hoover - ONEPWR Evolve Pet Cordless Vacuum - White
Hoover - ONEPWR Evolve Pet Cordless Vacuum - White
The ONEPWR™ Evolve™ Pet delivers lightweight cordless everyday convenience, ideal for those with furry friends at home. This compact and lightweight design brings you the easiest clean, weighing less than 9 lbs. when you carry it from room to room, while it only feels like 2 lbs. in the handle as you recline it to vacuum so your arms won’t get tired from cleaning. Lift all the embedded dirt and pet hair from your carpet or your hard floors and maneuver around furniture without worrying about a cord. Plus, enjoy 3X more capacity than a stick vacuum so you don’t have to empty all that puppy hair and dirt every few minutes. Equipped with an anti-microbial brush-roll and a pet odor filter the ONEPWR™ Evolve Pet ™ is the new solution to all the pet lovers looking for the ideal clean!
 

How do you unclog dust in hose? My vacuum is no longer picking up and I think it’s clogged and n the hose but I can’t get inside to unclog. Do you have any suggestions because I really like it and don’t want to throw it away but it needs to pick up stuff

We suggest to easily use the end of a broom stick
1 year, 6 months ago
by
Posted by: 
HooverUSA
 
 Hoover - Power Scrub Deluxe Corded Carpet Upright Deep Cleaner - Red
Hoover - Power Scrub Deluxe Corded Carpet Upright Deep Cleaner - Red
Hoover Power Scrub Deluxe FH50150 Carpet Upright Deep Cleaner: Bring your carpets back to life with an exceptionally deep clean. A three-step process washs with a circular cleaning motion, rinses with clean water, and quickly dries your carpet with heated air for a thorough clean that you can see and feel.
 

Is the Power Scrub 50 safe for wool carpets?

We would suggest asking the manufacturer of the carpet
1 year, 6 months ago
by
Posted by: 
HooverUSA
 
 Hoover - ONEPWR Evolve Pet Cordless Vacuum - White
Hoover - ONEPWR Evolve Pet Cordless Vacuum - White
The ONEPWR™ Evolve™ Pet delivers lightweight cordless everyday convenience, ideal for those with furry friends at home. This compact and lightweight design brings you the easiest clean, weighing less than 9 lbs. when you carry it from room to room, while it only feels like 2 lbs. in the handle as you recline it to vacuum so your arms won’t get tired from cleaning. Lift all the embedded dirt and pet hair from your carpet or your hard floors and maneuver around furniture without worrying about a cord. Plus, enjoy 3X more capacity than a stick vacuum so you don’t have to empty all that puppy hair and dirt every few minutes. Equipped with an anti-microbial brush-roll and a pet odor filter the ONEPWR™ Evolve Pet ™ is the new solution to all the pet lovers looking for the ideal clean!
 

My Hoover sudenly will not charge the batteries! It is not even 1 year old. Please help!

Please walk through the following.

Charger
1. Plug the charger into an outlet with no battery inserted, White and Red LEDs on the charger base should turn
on briefly and then turn off. This indicates the charger is powered on.
2. Place the battery on the charger. Observe LED indicators on the charger base:
a. 1 solid White LED – the battery is fully charged (the charger's LED will turn off automatically after
a short time if the battery is fully charged)
b. 1 flashing White LED – the battery is charging
c. 1 solid Red LED – the battery is in testing mode (charger will automatically switch out of this
mode once testing is complete)
d. 1 flashing Red LED – battery error detected (battery is not functioning properly and needs
to be replaced)
3. If the charger shows no LED indication on the charger base when a battery is inserted, then remove the
battery and reset the charger (unplug for 30 seconds and plug it back in).
a. White and Red LED on the charger base should turn on briefly and then turn off. If charger
shows no brief LED indication when plugged back in, then the charger is defective and needs
to be replaced.

Battery
1. Push the power level indication button on the battery. Power level should light up:
a. 1 flashing LED – battery needs to be charged
b. 1 solid LED – battery at 25% charge
c. 2 solid LED – battery at 50% charged. 3 solid LED – battery at 75% charge
e. 4 solid LED – battery fully charged
2. If the power level indicator does not light up or displays an odd 2-light sequence (1 & 3, or 2 & 4),
then the battery is no longer functioning properly.
a. Place battery on charger to confirm, flashing Red LED will light up on charger indicating
battery error. Replace the battery within the warranty period.
3. If the battery turns off during use in the product with some power level remaining, then the battery is
most likely in temperature suspension mode. This is a normal safety function of the battery pack
to prevent damage to the internal battery cells.
i. Place the battery on the charger to confirm, a solid Red LED will light up on the charger
indicating the testing mode.
ii. Allow battery temperature to stabilize, the charger will automatically switch to
flashing White LED when the correct temperature is reached.
1 year, 7 months ago
by
Posted by: 
HooverUSA
 
 Hoover - WindTunnel 2 Whole Home Rewind - Cobalt Blue &amp; Iron Ore
Hoover - WindTunnel 2 Whole Home Rewind - Cobalt Blue & Iron Ore
Hoover® WindTunnel® 2 Whole House™ Rewind is perfect for Whole Home Cleaning from Floor to Ceiling. The Multi-Floor Brush Roll allows you to turn the brush roll on for optimal cleaning on carpets and off to prevent scattering of debris on hard floors for a more effective clean. Advanced Multi-Cyclonic Technology gives you a continuous cleaning experience with No Loss of Suction,** while WindTunnel® 2 Technology creates 2 channels of suction to lift and remove surface debris and deep down embedded dirt. The hassle-free 25 ft. power cord automatically retracts in seconds, so you never have to wrap a cord again and with up to 16 ft. of cleaning reach you can clean dirt and dust anywhere. Advanced AllergenBlock™ Technology, Filter Made with HEPA Media, odor-absorbing carbon and Pet Turbo Tool make WindTunnel® 2 Whole House™ Rewind great for pet owners.
 

Does this vacuum need bags? If so do you sell them?

No this is bagless
1 year, 7 months ago
by
Posted by: 
HooverUSA
 
 Hoover - WindTunnel 2 Whole Home Rewind - Cobalt Blue &amp; Iron Ore
Hoover - WindTunnel 2 Whole Home Rewind - Cobalt Blue & Iron Ore
Hoover® WindTunnel® 2 Whole House™ Rewind is perfect for Whole Home Cleaning from Floor to Ceiling. The Multi-Floor Brush Roll allows you to turn the brush roll on for optimal cleaning on carpets and off to prevent scattering of debris on hard floors for a more effective clean. Advanced Multi-Cyclonic Technology gives you a continuous cleaning experience with No Loss of Suction,** while WindTunnel® 2 Technology creates 2 channels of suction to lift and remove surface debris and deep down embedded dirt. The hassle-free 25 ft. power cord automatically retracts in seconds, so you never have to wrap a cord again and with up to 16 ft. of cleaning reach you can clean dirt and dust anywhere. Advanced AllergenBlock™ Technology, Filter Made with HEPA Media, odor-absorbing carbon and Pet Turbo Tool make WindTunnel® 2 Whole House™ Rewind great for pet owners.
 

Do you have to buy special vacuum bags or do you just empty the canister?liz

This is bagless, you'll empty out the canister
1 year, 7 months ago
by
Posted by: 
HooverUSA
 
 Hoover - SmartWash+ Corded Upright Deep Cleaner - Teal/Transparent
Hoover - SmartWash+ Corded Upright Deep Cleaner - Teal/Transparent
Wash and dry carpets easily with this Hoover SmartWash+ automatic carpet cleaner. Pushing forward cleans the carpet, while pulling back activates the Auto Dry technology to extract water and apply heat. The AutoMix feature of this Hoover SmartWash+ automatic carpet cleaner mixes and dispenses cleaning solution so you don't have to guess on amounts.
 

Can the cord be replaced

No it can't please reach out to us at SocialSupport@ttifloorcare.com :)
1 year, 7 months ago
by
Posted by: 
HooverUSA
 
 Hoover - WindTunnel 2 Whole Home Rewind - Cobalt Blue &amp; Iron Ore
Hoover - WindTunnel 2 Whole Home Rewind - Cobalt Blue & Iron Ore
Hoover® WindTunnel® 2 Whole House™ Rewind is perfect for Whole Home Cleaning from Floor to Ceiling. The Multi-Floor Brush Roll allows you to turn the brush roll on for optimal cleaning on carpets and off to prevent scattering of debris on hard floors for a more effective clean. Advanced Multi-Cyclonic Technology gives you a continuous cleaning experience with No Loss of Suction,** while WindTunnel® 2 Technology creates 2 channels of suction to lift and remove surface debris and deep down embedded dirt. The hassle-free 25 ft. power cord automatically retracts in seconds, so you never have to wrap a cord again and with up to 16 ft. of cleaning reach you can clean dirt and dust anywhere. Advanced AllergenBlock™ Technology, Filter Made with HEPA Media, odor-absorbing carbon and Pet Turbo Tool make WindTunnel® 2 Whole House™ Rewind great for pet owners.
 

is this vacuum machine bagless

Yes this is bagless
1 year, 8 months ago
by
Posted by: 
HooverUSA