Greetings!
We understand it can be surprising to feel warmth between the refrigerator and freezer. This area, called the center mullion, is actually designed to be warm during regular use. That warmth helps prevent moisture from forming between the doors, supporting optimal performance and a clean appearance.
You may notice it feels warmer than usual during times of heavy use or in warmer environments. This is typically due to the compressor working a bit harder to maintain ideal temperatures inside the unit—it's all part of how the refrigerator keeps your food fresh.
If it ever feels like the refrigerator or freezer isn’t cooling as expected, we’ve included a helpful Samsung link below. It includes step-by-step guidance, quick links for deeper troubleshooting, and a short video you can watch.
Cooling issues with the Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150645072 to help our team pull up your information.
Leo