Samsung
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- Answer Count74095
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- First AnswerApril 24, 2013
- Last AnswerSeptember 4, 2026
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Samsung's Large Capacity Smart Electric Dryer is Wi-Fi connected, so you can get end of cycle alerts, remotely start, schedule and more from your smartphone with the SmartThings App.(Requires wireless network, Samsung account and SmartThings App. Available on Android and iOS devices) It also features Steam Sanitize+, which reduces wrinkles and odors and steams away 95% of pollen from fabric (Testing based on Samsung internal protocols. Results provided to and interpreted by Intertek. Individual results may vary)
Our dryer won't heat. Already checked the breaker, lint tray, cleaned moister sensors, replugged it in, nothing fixes it but it works fine otherwise, it just won't heat. Bought it January last year. Can't find owners manual. HELP
Hi there,
We understand the importance of having a properly functioning dryer. Let us help you with it.
Below is the link to help if the dryer is not heating up or drying your clothes properly. Select the option that best describes your experience, follow the steps and hyperlinks for additional information, and watch the Instructional video included.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Here at Samsung, we encourage our customers to minimise the use of paper, which is why we encourage them to take advantage of accessing the digital copy:
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
However, you can contact our Samsung Parts Team to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday–Friday.
Have a great day.
^Charles
We understand the importance of having a properly functioning dryer. Let us help you with it.
Below is the link to help if the dryer is not heating up or drying your clothes properly. Select the option that best describes your experience, follow the steps and hyperlinks for additional information, and watch the Instructional video included.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Here at Samsung, we encourage our customers to minimise the use of paper, which is why we encourage them to take advantage of accessing the digital copy:
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
However, you can contact our Samsung Parts Team to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday–Friday.
Have a great day.
^Charles
1 year, 4 months ago
by
Posted by:
Samsung
Samsung - 65 Class Q60D Series QLED 4K Smart Tizen TV (2024)
This advanced TV features a bright new world of color and contrast, with 4K upscaling and seamless motion for crisp, smooth content.
When will this model be available for sale and back in stock?
Hi Kimberly - Please contact your local Best Buy for availability or check back on BestBuy.com.
~ Samsung Specialist
~ Samsung Specialist
1 year, 4 months ago
by
Posted by:
Samsung
Samsung~s Energy Star Certified Front Load washer has 4.5 cu. ft. capacity to fit more in every load and cut down on laundry time. It is equipped with Vibration Reduction Technology+ to reduce noise for quiet washing and features Self Clean+ to eliminate 99% of bacteria that can form in the drum.(1) **(1)Based on testing by Intertek of the Self Clean+ cycle on the WF6000R.
Looking for the Samsung washing machine and dryer set in PLATINUM with CHAMPAGNE trim. Do you have this color?
Hi there,
The platinum with champagne trim is not a colour option available for this model.
Please see the colour option for the model on the product page on the upper right section under the Key features section.
Product page
https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu-ft-front-load-washer-with-vibration-reduction-technology-plus-in-white-wf45t6000aw-a5/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148934129) to help our team gather your information.
Have a great day.
^Charles
The platinum with champagne trim is not a colour option available for this model.
Please see the colour option for the model on the product page on the upper right section under the Key features section.
Product page
https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu-ft-front-load-washer-with-vibration-reduction-technology-plus-in-white-wf45t6000aw-a5/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148934129) to help our team gather your information.
Have a great day.
^Charles
1 year, 4 months ago
by
Posted by:
Samsung
Samsung - 65 Class S95D Series OLED 4K Glare-Free Smart Tizen TV (2024)
This premium Samsung AI TV features dramatic detail, reduced glare, and our most powerful brightness. Smooth motion, depth and 4K processing make for a non-stop, breathtaking picture.
How do you add an app to ‘tis TV
Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Specialist
~ Samsung Specialist
1 year, 4 months ago
by
Posted by:
Samsung
Enjoy your favorite shows in high definition, featuring vibrant colors, deep contrast and dynamic audio that flows with the action. Stream 2,700+ free channels including 400+ Samsung TV Plus premium channels, and feel secure with triple-layer protection for your personal data.
Can you cast/mirror from samsung phone without wifi?
Hi,
No, you will need to be connected to the same home internet to Screen Mirror.
~Samsung Advisor
No, you will need to be connected to the same home internet to Screen Mirror.
~Samsung Advisor
1 year, 4 months ago
by
Posted by:
Samsung
Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
33" wide Smart Counter Depth 3-Door French Door Refrigerator with a modern look that blends seamlessly into your kitchen.
Why is my food not staying frozen, the temperature is 0
Hello Doreen,
Thank you for reaching out to us. We're glad to assist you with your refrigerator.
For steps to help with your freezer's temperature, please see page 50 of the manual link below for steps under "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
User manual
https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148932550) so our team can retrieve your information when you message us.
Thank you.
-Kimberly
Thank you for reaching out to us. We're glad to assist you with your refrigerator.
For steps to help with your freezer's temperature, please see page 50 of the manual link below for steps under "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
User manual
https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148932550) so our team can retrieve your information when you message us.
Thank you.
-Kimberly
1 year, 4 months ago
by
Posted by:
Samsung
Equipped with the ActiveWave Agitator, Samsung~s large 4.4 cu. ft. capacity Top Load Washer is designed to reduce noise and vibration while delivering powerful cleaning, and features a premium Soft-Close Lid.
Will this washing machine accommodate a queen-sized comforter?
Yes, the unit can accommodate large items with a few reminders when washing a big, heavy load on pages 28-29 in the manual. and the link for additional details, and clicking the hyperlinks within
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148932427) to help our team gather your information.
Have a great day.
^Charles
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148932427) to help our team gather your information.
Have a great day.
^Charles
1 year, 4 months ago
by
Posted by:
Samsung
Step up to Full HD for a significantly clearer picture than regular HD. Enjoy impressive, fine-tuned colors and deep contrast, all wrapped in a sleek design and secured by triple-layer protection. Virtual 3-D sound is enhanced and tracks movement on screen for a truly immersive experience.
Are the HDMI ports 1.4 or 2.0 or 2.1
Hi Dan,
With HDMI 2.1 being such a complex topic, we feel it’s clearer to highlight the specific features supported by each TV model. The F6000F has 2 HDMI ports, both of which support HDR and HDR10+. HDMI port #2 further supports eARC. If you’re looking for a TV capable of Auto Game Mode, VRR, and 4K@120Hz, please consider our 55-85” Q8F or 42” S90F, both of which support these features in all HDMI ports.
~Samsung Advisor
With HDMI 2.1 being such a complex topic, we feel it’s clearer to highlight the specific features supported by each TV model. The F6000F has 2 HDMI ports, both of which support HDR and HDR10+. HDMI port #2 further supports eARC. If you’re looking for a TV capable of Auto Game Mode, VRR, and 4K@120Hz, please consider our 55-85” Q8F or 42” S90F, both of which support these features in all HDMI ports.
~Samsung Advisor
1 year, 4 months ago
by
Posted by:
Samsung
Designed for tech enthusiasts, hardcore gamers and heavy-workload professionals who want blazing fast speed. The integrated heatsink disperses heat to maintain speed, power, efficiency and thermal control, preventing downtime overheating on consoles and PCs. For console gaming, compatible only with PlayStation 5. Sequential read/write speeds up to 7,450/6,900 MB/s
Is this ps5 ready? No need for updates or anything, just install?
Grumbleydeus:
The 990 PRO with heatsink can be installed directly without needing any updates.
- Samsung Memory
The 990 PRO with heatsink can be installed directly without needing any updates.
- Samsung Memory
1 year, 4 months ago
by
Posted by:
Samsung
Samsung - Galaxy S25 256GB (Unlocked) - Icyblue
Imagine a new phone that truly simplifies your day. Galaxy S25 does more than keep your world all in one place ~it uses AI to intuitively streamline your life. What if you could plan a night out with your friends with one simple ask? Your personal assistant will find the perfect spot and text it to them. Want to keep tabs on your busy day ahead? Galaxy S25 gives you the insights you need before you know you need them with Now Brief. Want to wow with your content? Capture and curate post-worthy shots every time with an incredible high-res camera. Looking for a phone that can truly keep up with you? Galaxy S25 is built with a long-lasting battery. What if you could experience epic tech that brings ease to your everyday? Galaxy S25 does just that.
Hi! Is it global? Could I use it in any country?
Hello Pat, thanks for asking us your question about the Samsung Galaxy S25. The advertised unlocked Galaxy S25 is the U.S. version of this device. It is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out to the carrier of your choosing to inquire if this device would have international services rendered. Feel free to contact Support if you have any other questions or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra
1 year, 4 months ago
by
Posted by:
Samsung