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  • Answer Count
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    April 24, 2013
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    February 6, 2026
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Add a soundbar. Enjoy everything more. From concerts to cooking competitions, for binging shows and streaming music, this soundbar is loaded with clever features that you~ll use every day.
 

Hi, I have a brand new sound bar and the remote just won’t work. I’ve tried everything online and on YouTube and resetting everything and the sound bar remote just won’t work. The TV remote is controlling the volume, but that’s it. Any ideas? Thank you.

Hi Remo! We appreciate your feedback regarding the issues you are experiencing with your remote. Please give us the opportunity to assist you by contacting Samsung Customer Support.

At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions
1 month, 3 weeks ago
by
Posted by: 
Samsung
 
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Upgraded technology makes cooking simple and fun.
 

Does this have child lock?

Hello there,

Yes, this range has a lock to prevent the control panel and door from accidentally opening and/or tipping the product.

Please refer to your user manual for more details. Turn to page 29, "Oven lock."

User manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf

Have a great day.

^Camille
1 month, 3 weeks ago
by
Posted by: 
Samsung
 
Samsung~s new Smart Dryer has integrated Wi-Fi that allows you to remotely start or stop your cycle, schedule laundry on your time, and receive end of cycle alerts and more, right from your smartphone. Also, the Steam Sanitize+ cycle eliminates 99.9% of germs and bacteria while relaxing and smoothing away wrinkles from everyday wear.
 

How do I open the lint compartment? Thanks!

Simon, thank you for asking. Let's get the details you need.

Please refer to your user manual for more details on how to open your lint filter. Turn to page 37, "Lint filter."

User manual
https://downloadcenter.samsung.com/content/UM/202512/20251202161854384/DC68-03784S-04_IB_DV7000_EN_251121.pdf

I have also shared this video for visual details on how to open the lint filter.

Clean the Lint Filter on your Samsung Dryer | Samsung US - YouTub
https://www.youtube.com/watch?v=T5En60U_Uao

Have a great day.

^Camille
1 month, 3 weeks ago
by
Posted by: 
Samsung
 
Extra-large capacity 4-Door French Door Refrigerator with customizable and changeable door panels available in a variety of colors and finishes. A revolution in convenience and design, the concealed Beverage Center features both a water dispenser and AutoFill Water Pitcher. Plus a Dual Ice Maker with cubed ice and Ice Bites.
 

Is this refrigerator garage ready? Or does Samsung sell a garage kit for this refrigerator?

GaryP, thank you for asking. Let's get the information you need.

Yes, this fridge is garage-ready, as long as the garage meets the site requirements to install this refrigerator. Also, we do not sell garage kits; we recommend that you visit a local retailer near you.

Please refer to your user manual for more details. Turn to page 20, "STEP 1 Select a site."

User Manual
https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf

Have a great day.

^Camille
1 month, 3 weeks ago
by
Posted by: 
Samsung
 
Experience a new way to work with the Galaxy Book5 Series, featuring Next Gen AI, Copilot, and the latest AI-enabled Intel processor. Born AI and built premium, this versatile series boosts productivity and efficiency with powerful features, government-grade security and lightweight portability. Seamless Phone to PC Connectivity. Immersive AMOLED touchscreen display. Fast workplace connectivity with Wi-Fi 7 and Long-lasting battery.
 

Is this good for college/ school use

Hello SanDiegoKid, thank you for asking us your question about the Samsung Galaxy Book5 Pro. Yes, the advertised Galaxy Book5 Pro is awesome for college use, offering fantastic battery life, seamless Galaxy ecosystem integration (syncing with phones/tablets), strong performance for academic tasks (research, writing, video calls), and a great AMOLED display for multitasking. If you have any other questions for us, do not hesitate to contact Support. Thanks for being a devoted Samsung customer. - Debra
1 month, 3 weeks ago
by
Posted by: 
Samsung
 
Upgrade your home theater with this stylish 4K TV featuring vibrant colors, rich contrast and an advanced 4K processor. Stay endlessly entertained with thousands of on demand shows and movies for free and enjoy peace of mind as watch thanks to our proprietary triple layer security that protects your personal data across all connected devices at once.
 

Does this have the Fubo tv app

Hi,

Yes, the FUBOTV app is available for download.

~Samsung Advisor
1 month, 3 weeks ago
by
Posted by: 
Samsung
 
Galaxy A16 5G delivers an awesome experience at an awesome value, bringing you everything you need at a great price. Stream your favorite shows on its large 6.7~ display, enjoy smooth performance across all your apps and capture life~s special moments in detail with the triple-lens camera. Power through your day with a reliable Super Fast Charging battery, and stay connected to your family and friends with ultrafast 5G. Enjoy all the awesome perks that come with an A Series phone including Samsung Wallet, Samsung TV Plus and partner offers like three months of free Peacock Premium. Plus, with six years of OS and security updates, your phone helps keep you protected and up to date. Bring home a phone that delivers incredible value and makes your everyday a little easier.
 

Does this a16 have a headphone jack because in the specs they said it has a headphone jack

Hello there SEUS, thanks for taking the time to ask us your question about the Samsung Galaxy A16 5G. Yes, the Galaxy A16 5G offers a USB Type-C ear jack. If you have any other questions for us or if you would like any further assistance, please feel free to reach out to Support. Thanks for being a loyal Samsung customer. - Debra
1 month, 3 weeks ago
by
Posted by: 
Samsung
 
Get a little more out of your everyday with Galaxy Book4. This laptop delivers on all the top features you need with the premium design you want. The gorgeous display, ample processing power and seamless connectivity with your other Galaxy devices make your next laptop choice a no brainer. Powered by the latest Intel Core processor and a long lasting battery, this laptop allows you to stay on top of your inbox, listen to your favorite music and check in on what your friends are up to on social media. Need more storage? You~re in luck! You can expand your storage up to 2TB with a microSD card, so this laptop will support your needs no matter what you decide to take on next. Enjoy browsing the web or streaming video on the gorgeous full HD display that will be sure to spark screen envy wherever you go. And you~ll see every detail of that new movie you~ve been looking forward to on the large 15.6" screen. Plus, you can easily sync with your other Galaxy devices to create a seamlessly connected and aesthetically pleasing premium Galaxy ecosystem. Power and premium design to elevate your world that~s Galaxy Book4.
 

I see this model has an ethernet port. I' m assuming an RJ45 PORT is a regular standard ethernet port to connect to a modem ?

Hello Niccolai, thanks for taking the opportunity to ask us your question about the Samsung Galaxy Book4. Yes, several configurations of the Galaxy Book4 model include a physical RJ45 LAN port, and it is a regular, standard full-size ethernet port designed to connect to a modem or network router. If you have additional questions for us, please feel free to reach out to Support. Thanks for being a faithful Samsung customer. - Debra
1 month, 3 weeks ago
by
Posted by: 
Samsung
 
Hyper-real, 8K picture driven by Quantum Matrix Mini LEDs that unlock stunning detail on a glare-free screen; atmospheric, multi-dimensional sound that comes alive with top channel speakers; new TV experiences that let you get a personalized view of your content - all are powered by the advanced processing behind Samsung Vision AI. Sleek design in a metal frame looks stunning any d~cor.
 

Would it be possible to make it available on the PAL-M system in Brazil? This model is not available in Brazil.

luizloy - This Samsung TV model is designed for use in the U.S. and supports 110-120V power only.
~ Samsung Specialist
1 month, 3 weeks ago
by
Posted by: 
Samsung
 
 Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Design meets function in the most powerful~ 400AW cordless stick vacuum, the Bespoke AI Jet Ultra vacuum. The HexaJet motor and battery deliver up to 100 minutes~ of run time in a single charge that makes this vacuum top of the line. AI Cleaning Mode 2.0 automatically senses floor and carpet type and optimizes suction for efficient cleaning performance on any surface. ~The All-in-One Clean Station auto-empties, charges, and stores your vacuum, for a convenient and seamless solution that's beautifully designed.
 

Can one turn off the brush action while vacuuming delicate antique rugs?

Hello there,

There are no settings that allow the brush action to be turned off independently. The brush operates together with the cleaning mode, and suction level adjustments do not disable the brush by itself.

For more detailed information on available settings and operation, please refer to page 23 of the user manual below. Be sure to click on any embedded links for additional support.

User manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131748074/O_DJ68-00900G-08_IB_VS9700_AA_EN_250930.pdf

Have a nice day!

^Joshua
1 month, 3 weeks ago
by
Posted by: 
Samsung