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    April 24, 2013
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Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Upgraded technology makes cooking with your stove simple and fun.
 

I have Samsung stove and I need a replacement stove knob how do I receive on or do I reach out to samsung

Greetings!

Let us extend our help by providing the details you need for your Samsung range model.

I have shared the website of our authorized distributor for parts and accessories below. Please visit the website to check on the availability of a compatible knob for your range model.

https://samsungparts.com/pages/supports

Leo
1 year, 8 months ago
by
Posted by: 
Samsung
 
Samsung~s new Smart Dryer has integrated Wi-Fi that allows you to remotely start or stop your cycle, schedule laundry on your time, and receive end of cycle alerts and more, right from your smartphone. Also, the Steam Sanitize+ cycle eliminates 99.9% of germs and bacteria while relaxing and smoothing away wrinkles from everyday wear.
 

What is the major difference between this model and DVE55CG7100W

Hi John,

We are glad to answer your question about the difference between this washing machine model and DVE55CG7100W.

I have listed the differences below for your reference.

DVE52A5500W:
Features
• 18 Total Drying Cycles

DVE55CG7100W
Features
• 21 Total Drying Cycles

DVE52A5500W:
Specifications
• 6 Downloadable Drying Cycles:
Wrinkle Away, Eco Normal, Towels, Shirts,
Denim, Rack Dry

DVE55CG7100W
Specifications
• 9 Downloadable Drying Cycles:
Wrinkle Away, Eco Normal, Towels,
Wool, Sanitize, Shirts, Denim, Low Temp, Rack Dry

Leo
1 year, 8 months ago
by
Posted by: 
Samsung
 
Samsung's 5.5 cu. ft. Extra-Large Capacity Top Load Washing Machine is equipped with Super Speed Wash, which powerfully cleans a full load of laundry in just 28 minutes without sacrificing cleaning performance. With Wi-Fi connectivity, you can remotely start, stop, or delay your smart washer from our simple-to use SmartThings App. Active Waterjet, a built-in water faucet, lets you easily pretreat heavily soiled and stained clothes.
 

Can I choose the water level on this machine or does it determine the water level per load?

Hi Niecey,

Yes, this washing machine model will determine the water level, washing time, rinse count, and spin count based on the weight of the items.

Leo
1 year, 8 months ago
by
Posted by: 
Samsung
 
Samsung's 5.5 cu. ft. Extra-Large Capacity Top Load Washing Machine is equipped with Super Speed Wash, which powerfully cleans a full load of laundry in just 28 minutes without sacrificing cleaning performance. With Wi-Fi connectivity, you can remotely start, stop, or delay your smart washer from our simple-to use SmartThings App. Active Waterjet, a built-in water faucet, lets you easily pretreat heavily soiled and stained clothes.
 

How do I know how much detergent to use since I do not know how much water is in the machine?

Hi Eve,

Let us get you the details you are looking for about the detergent amount to use with this Samsung washing machine model.

I have shared a Samsung link below to guide you with what detergent to use (use the right kind of detergent) and how much to use (use the right amount of detergent).

How to use detergent in your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS10001018/

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147387179 to help our team pull up your information.

Leo
1 year, 8 months ago
by
Posted by: 
Samsung
 
This 27" wide pedestal will allow you to lift your Samsung front-load washer or dryer by more than a foot for a more convenient height. Tidy up your laundry space with an easily accessible built-in storage drawer.
 

Will a new Samsung washer fit on an old pedestal (about 5-6 years old)

Hi Peter,

No, newer Samsung washing machine models will not be compatible with the older pedestals from 5 - 6 years ago. Newer models are compatible with newer pedestals.

Leo
1 year, 8 months ago
by
Posted by: 
Samsung
 
Samsung's smart gas range features a stylish and contemporary Bespoke design with a recessed handle that seamlessly blends into your kitchen for an elegant and minimalist look. Air Sous Vide locks in flavor and moisture so you can enjoy gourmet cooking at home and Air Fry built into the oven lets you cook healthier fried food
 

Can I change the bottom panel for a different color?

Hi Ashley,

No, the bottom panel is not interchangeable; however, you can select from three available colors (Stainless Steel, Matte Black Steel, and White Glass).

Leo
1 year, 8 months ago
by
Posted by: 
Samsung
 
Elevate the look of your kitchen with Samsung~s Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around cooktop sides and up through the slim control panel. Upgraded technology makes cooking simple and fun.
 

Can the stove be turned off from the stree

Greetings!

No, the stove/cooktop of this Samsung range model cannot be turned off remotely; however, monitoring is possible. The feature (Smart Control) can disable the oven.

I have shared the user manual link below of this Samsung range model. Please turn to pages 37 - 38 for using the Smart Control Feature.

https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147386861 to help our team pull up your information.

Leo
1 year, 8 months ago
by
Posted by: 
Samsung
 
Elevate the look of your kitchen with Samsung~s Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around cooktop sides and up through the slim control panel. Upgraded technology makes cooking simple and fun.
 

Does this have a lock out feature for safety with children around?

Hi Jm,

Yes, this Samsung range model has a lockout feature for its oven. To activate/deactivate the lock, please turn to page 27 of this model's user manual link shared below.

https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147386797 to help our team pull up your information.

Leo
1 year, 8 months ago
by
Posted by: 
Samsung
 
 Samsung - 7.4 Cu. Ft. Gas Dryer with Sensor Dry - Brushed Black
Samsung - 7.4 Cu. Ft. Gas Dryer with Sensor Dry - Brushed Black
Samsung~s Large Capacity Gas Dryer is equipped with Sensor Dry, which automatically optimizes the time and temperature of your drying cycle to avoid excess energy use and protect your clothes from heat damage
 

does vent opening stick out?

Greetings!

No, this Samsung dryer model vent opening (exterior vent cover or pipe extends from the wall or side of the building) is not recommended to have it stick out.

I have shared this model's user manual link below. Please turn to page 14 for the ducting requirements.

https://downloadcenter.samsung.com/content/UM/202401/20240129152427900/OID55996_IB_DV5100B_EN_231006.pdf

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147386749 to help our team pull up your information.

Leo
1 year, 8 months ago
by
Posted by: 
Samsung
 
The Samsung Bespoke AI Laundry Ventless Combo machine is the industry~s fastest and largest All-in-One Combo washer & dryer.Forget waiting at home to switch clothes to the dryer, this All in One washes and dries in one machine leaving your clothes clean and dry in 98 minutes with the Super Speed cycle Designed to save space and time, it's fast drying performance combined with an intelligent wash system makes laundry day less of a chore. Plug this ventless combo in any standard 120v outlet for easy installation anywhere in your home.
 

What EXACT brands/types does Samsung AUTHORIZE as proper for use in this particular unit? Detergents, Softeners, etc?!?!

Hi J Lenard,

We are glad to answer your question about the type of detergent to use with this Samsung washer-dryer combo model.

There is no particular brand that Samsung recommends for use with the washer-dryer model; however, a specific type is highly recommended. Samsung washing machines require HE (High Efficiency) detergents that do not contain natural ingredients like vinegar or baking soda.

In addition, this washer-dryer model has a cycle called Tide POD Cold, its a wash cycle specifically for use with Tide Pods and uses cold water to wash the laundry.

I have shared the user manual link of this model below. Please turn to page 33 for the correct detergent type guidelines, page 45 for the Tide POD Cold cycle description, and page 47 for the Tide POD cold cycle chart.

https://downloadcenter.samsung.com/content/UM/202407/20240715104812449/OID74251_IB_T-PJT_WD8000D_7LCD_EN_CFR_MES_240712.pdf

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147386562 to help our team pull up your information.

Leo
1 year, 8 months ago
by
Posted by: 
Samsung