Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black

Experience our greatest of all time-level audio synchronized with your TV~s speakers* and customized to your living space. With intelligently tuned, 11.1.4 Ch. True Dolby Atmos Sound, the Q990D stands above the rest.

Purchased almost a year ago, paired with new 85" Samsung TV - wi-fi drops constantly, Bluetooth is delayed from video and there is no sound from rear or bass speakers - why will Samsung not replace this? Yes, I have tried many times too - how to fix?

Best Answer

DG98204, Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.

If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off

If your soundbar fails to update or is experiencing problems, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

1 year, 11 months ago

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Samsung - Galaxy Tab S9 Ultra Book Cover Keyboard Slim - Black

Enhance the shape of your Galaxy Tab S9 Ultra and turn it into a mobile workstation with the Book Cover Keyboard Slim. This lightweight tablet cover features a built-in keyboard with a slim design, allowing you to work wherever you want.

Will it work with s8 ultra.

Thanks for reaching out with your question. We're always ready to assist you. The S9 Ultra Book Cover allows you to boost your productivity with wireless sharing. Through Wireless Keyboard Sharing, you can link up with compatible Galaxy devices and easily type or navigate on them. It's just like seamlessly switching to your phone and using it the same way as your tablet. Regarding your question, the S9 Book Cover is only designed to work with the Galaxy Tab S9 Ultra. If you have any other questions or concerns, feel free to contact us at Support. - Kelvin

1 year, 11 months ago

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Samsung

Samsung - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)

It~s your day ~own it with Samsung Galaxy Watch6. From the gym to the office, our large display keeps you in the know with simple navigation and a super easy-to-read screen. Work out smarter with personalized heart rate zones, and get insights for better rest with Advanced Sleep Coaching. Stay connected by using Galaxy Watch6 to call, text, play music and get notifications on the go. Plus, wherever the day takes you, own your look with a variety of customizable Watch bands and faces. Unlock your day~s full potential with Galaxy Watch6.

Is this watch compatable with a Samsung S series phone ?

Thank you for reaching out to us, Bob. We have noticed that you are inquiring about the compatibility of the Galaxy Watch6. The answer to your question is yes! The Galaxy Watch6 and Galaxy Watch6 Classic are compatible with phones running Android 10.0 and with a minimum of 2.0 GB RAM. Make sure to ensure that your device is up to date. The Watch6 supports calling, texting, and music streaming. Additionally, you can stay connected even without your phone, thanks to LTE connectivity. If you have any further questions, do not hesitate to let us know at Support. -Kelvin

1 year, 11 months ago

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Samsung - Galaxy Ring Size Before You Buy Size 7 - Titanium Gold - (2024)

Get a deeper understanding of your body with the all-new Galaxy Ring. Merging the convenience of a wellness tracker with the timeless elegance of a sleek band, Galaxy Ring helps go-getters track their busy days in style. Packing the latest tracking innovations into a compact design that fits comfortably on your finger, Galaxy Ring tracks the valuable wellness insights you need to keep a pulse on your life, from the conference room to the yoga studio to dinner with family and friends. Enhanced by Galaxy AI,~ Galaxy Ring gives you new ways to feel amazing, like Energy Score ~ just open your phone to learn how ready you are to take on the day. You~ll also get a great night~s rest while Galaxy Ring does its thing ~ this sleep tracker is so comfortable, you~ll hardly know it~s there. The feather light silhouette slips seamlessly into your life with a durable design~ that allows you to wear it confidently from your morning shower to the gym, while a long-lasting battery~ lets you track insights for up to six days~ in between charges. Slip on a new, easier way to keep your health on track ~ Galaxy Ring

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Is it compatible with iOS?

Howdy K8, thanks for taking the available time out of your busy day to ask us your question about the Samsung Galaxy Ring. That's a good question! The Galaxy Ring is currently only supported with Android devices. It needs Android 11.0 or higher in order to be compatible. If you have additional questions for us or if you would like any further assistance, feel free to reach out to Samsung Support. Thanks for being a valued Samsung customer. - Debra

1 year, 11 months ago

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Samsung - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)

Gear up for greatness with Galaxy Watch Ultra, a premium new smartwatch built for top-of-the-line performance. Climb the highest peak. Bike the long way home. The durable titanium design is our toughest yet, able to stand up to the rigors of your workout ~ even ocean swimming.~ Maintain your healthy lifestyle with new features enhanced by Galaxy AI~ that give your performance an edge, including an Energy Score~ that helps you start each day in the know and improved Heart Rate Tracking~ that helps you hone in on your heart health during your favorite cardio activities. Challenge yourself to do better than before on a run or a bike ride with a tracker that compares your current performance to your last one.~ Wherever you decide to go, blaze new trails with an improved GPS~ that makes navigation a breeze and a battery that keeps you moving ~ it~s our longest lasting yet, up to 100 hours.~ Plus, you can stay focused on your workout while keeping in touch with call and text capabilities right on your wrist.~ Get the extra motivation you need to conquer your goals with Galaxy Watch Ultra.

Is this watch compatible with an iphone 13 Pro Max?

Thanks for getting in touch! We appreciate the chance to help you out. The Galaxy Watch7 and Galaxy Watch Ultra are compatible with the following devices: Phones with Android 10.0 and 2.0 GB of RAM or higher are supported. If you need more help, feel free to contact us at Support. -Kelvin

1 year, 11 months ago

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Samsung - Galaxy Watch7 Aluminum Smartwatch 44mm BT - Green - (2024)

Your favorite new health and wellness companion is here ~ Galaxy Watch7. Enhanced with Galaxy AI,~ this Watch has everything you need to keep you moving toward your health goals. Wake up on the right side of the bed every morning with an Energy Score1 that helps you understand your well-being better. Hit your morning workout while staying in touch with your world ~ make calls from your Watch and quickly respond to texts on the go with Suggested Replies.~ Then hone in on your heart health during your workout with improved Heart Rate Tracking,~ and improve each day with personalized Wellness Tips~ viewable right on your Galaxy smartphone.~ Plus, stay in the zone by streaming your favorite playlist or podcast from your Watch to your Galaxy Buds.~ Your ultimate fitness partner is now on your wrist ~ Galaxy Watch7.

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Is this watch compatible with Iphones??

Thank you for reaching out with your question, Carol. We're glad to see that you are interested in the Watch7. The Galaxy Watch7 and Galaxy Watch Ultra: Phones with Android 10.0 and RAM 2.0 GB or higher are supported. If you have any further questions, be sure to let us know at Support. -Kelvin

1 year, 11 months ago

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Samsung - 6.3 cu. ft. Flex Duo Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel

The Samsung Flex Duo Front Control Slide-in Electric Range with Smart Dial and Air Fry is fully Wi-Fi connected and voice enabled, giving you the tools you need to simplify the cooking experience in the kitchen.

Are special pots and pans needed for this stove top than are completely flat?

Greetings!

Let us provide the details you need on this Samsung range model.

Using the proper cookware (Pots and Pans) is highly recommended. I have shared this model's user manual link below. Please visit the link and turn to pages 26 - 27 for guidelines for choosing the cookware.

https://downloadcenter.samsung.com/content/UM/202310/20231023162906972/O_01._DG68_01208A_06_IB_FULL_NE63T8751_AA_EN.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147334752 to help our team pull up your information.

Leo

1 year, 11 months ago

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Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

The Samsung Bespoke AI Laundry Ventless Combo machine is the industry~s fastest and largest All-in-One Combo washer & dryer.Forget waiting at home to switch clothes to the dryer, this All in One washes and dries in one machine leaving your clothes clean and dry in 98 minutes with the Super Speed cycle Designed to save space and time, it's fast drying performance combined with an intelligent wash system makes laundry day less of a chore. Plug this ventless combo in any standard 120v outlet for easy installation anywhere in your home.

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Is this considered a quiet machine? Our current Samsung washer and dryer are very loud.

Hi Lily,

Yes, this Samsung washer-dryer all-in-one combo model is quieter than its predecessors because of Vibration Reduction Technology™ Plus.

Leo

1 year, 11 months ago

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Samsung

Samsung - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)

Gear up for greatness with Galaxy Watch Ultra, a premium new smartwatch built for top-of-the-line performance. Climb the highest peak. Bike the long way home. The durable titanium design is our toughest yet, able to stand up to the rigors of your workout ~ even ocean swimming.~ Maintain your healthy lifestyle with new features enhanced by Galaxy AI~ that give your performance an edge, including an Energy Score~ that helps you start each day in the know and improved Heart Rate Tracking~ that helps you hone in on your heart health during your favorite cardio activities. Challenge yourself to do better than before on a run or a bike ride with a tracker that compares your current performance to your last one.~ Wherever you decide to go, blaze new trails with an improved GPS~ that makes navigation a breeze and a battery that keeps you moving ~ it~s our longest lasting yet, up to 100 hours.~ Plus, you can stay focused on your workout while keeping in touch with call and text capabilities right on your wrist.~ Get the extra motivation you need to conquer your goals with Galaxy Watch Ultra.

Can this watch be used as a stand alone to make calls if you forget your phone?

We appreciate you reaching out regarding the Galaxy Watch Ultra, GP. We're excited to hear about your interest in our Watch Ultra. We have excellent news for you! Samsung offers a Bluetooth and LTE-compatible version of the Galaxy Watch. The LTE model enables you to receive calls and messages without being connected to a phone. However, you will need to activate service for your watch through the same carrier as your mobile phone. Once activated, you can enjoy the freedom of using the watch without needing to carry your cell phone with you, especially during activities like long runs. It's essential to emphasize that you must activate the service for your watch first. Should you have any further questions, don't hesitate to contact Support. -Kelvin

1 year, 11 months ago

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Samsung - Galaxy Ring Size Before You Buy Size 10 - Titanium Silver - (2024)

Get a deeper understanding of your body with the all-new Galaxy Ring. Merging the convenience of a wellness tracker with the timeless elegance of a sleek band, Galaxy Ring helps go-getters track their busy days in style. Packing the latest tracking innovations into a compact design that fits comfortably on your finger, Galaxy Ring tracks the valuable wellness insights you need to keep a pulse on your life, from the conference room to the yoga studio to dinner with family and friends. Enhanced by Galaxy AI,~ Galaxy Ring gives you new ways to feel amazing, like Energy Score ~ just open your phone to learn how ready you are to take on the day. You~ll also get a great night~s rest while Galaxy Ring does its thing ~ this sleep tracker is so comfortable, you~ll hardly know it~s there. The feather light silhouette slips seamlessly into your life with a durable design~ that allows you to wear it confidently from your morning shower to the gym, while a long-lasting battery~ lets you track insights for up to six days~ in between charges. Slip on a new, easier way to keep your health on track ~ Galaxy Ring

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Battery life?

Your outreach is very important to us, Eddie. We always look forward to the chance to assist you. We see that you are interested in the Galaxy Ring and wanted to know about the battery life. You'll be happy to know that you can slip it on and forget it with a seven-day charge that won’t slow you down. With a full cradle charge, you can use Galaxy Ring for up to 14 days without plugging into an outlet. With this ring, you will be able to get a closer read on your body than ever before with improved heart rate tracking from Galaxy Ring. For any additional inquiries, reach out to us at Support. -Kelvin

1 year, 11 months ago

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