Greetings,
Having a washer that is not cleaning the clothes would be an inconvenience for us. We're here to help you.
Here's a link with instructions on how to keep your clothes clean after a cycle. Please read the link below, follow the steps, and then click the hyperlink for additional information.
The clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Here is a link to some tips for keeping your washer's tub clean. Please review the embedded words and watch the included video in full.
How to clean your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00030150/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146945482) to help our team pull up your information when you message us.
Thank you.
-Kimberly