Samsung
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- Answer Count63832
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- First AnswerApril 24, 2013
- Last AnswerJuly 25, 2025
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This essential TV features a range of contrast and color and smart capabilities. Enjoy your content with richer details, brighter images and clearer resolution with 4K Upscaling.
Our most advanced 4K processor powers Samsung Vision AI to upscale both picture and sound for stunning, cinematic excellence along with personalized experiences. Whether your streaming or gaming, this TV sets the tone and maps out every scene to maximize your viewing pleasure with our best Glare Free technology, exceptional motion enhancement up to 4K for crisp visuals, and OLED HDR Pro for bright and beautiful picture contrast. You'll think you're at a movie theater.
This advanced TV features a bright new world of color and contrast, with 4K upscaling and seamless motion for crisp, smooth content.
Plugged in power ok won’t turn on . Screen is dark.
Hi Jay00,
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support at -800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support at -800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
2 months, 2 weeks ago
by
Posted by:
Samsung
This Samsung AI TV features crisp resolution, clear motion and high contrast. It has a brilliant and smooth picture made possible by ultra-fine lighting and brightness ~ all with a 3D-like image and sound to enhance your viewing experience.
Since there is no input button on the remote how to switch inputs?
This premium TV features a detailed image, strong contrast and clear motion. Increased depth and AI-powered 4K upscaling all work to bring clarity to your content.
I turned on my TV for the first time and I have audio but the screen has not turned on during initial set up. I tried multiple different receptacles but all I get is the set up music.
Hi Tv,
If your TV has a black screen even when it's on, it's quite possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Check the One Connect cable for damage and solid connection. Disconnect and firmly reconnect the One Connect cable at both ends.
Note: If the One Connect cable is bent, broken, kinked, pinched, or has a heavy object on top of it, it can cause an issue. The cable needs to be replaced if damaged.
2. Disconnect the One Connect Box (either by disconnecting its power cord, or the One Connect cable) to see if the TV displays an error message.
If you see anything (like a message or picture) on the TV after disconnecting the One Connect Box, the One Connect Box needs to be replaced.
If the TV is plugged into a wall outlet, turned on, and disconnected from the One Connect Box, but no message appears, your TV will need service.
3. Press the Home button on the remote. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
4. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After you've reconnected the external device, turn it off and then back on.
5. Run HDMI Troubleshooting. Using HDMI Troubleshooting, you can check the connection to HDMI cables and external devices (takes approximately 2 minutes). Menu > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting
6. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If the issue persists after these steps, the TV may need service. So we can better investigate your issue and assist you towards a solution or replacement, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
~Samsung Advisor
If your TV has a black screen even when it's on, it's quite possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Check the One Connect cable for damage and solid connection. Disconnect and firmly reconnect the One Connect cable at both ends.
Note: If the One Connect cable is bent, broken, kinked, pinched, or has a heavy object on top of it, it can cause an issue. The cable needs to be replaced if damaged.
2. Disconnect the One Connect Box (either by disconnecting its power cord, or the One Connect cable) to see if the TV displays an error message.
If you see anything (like a message or picture) on the TV after disconnecting the One Connect Box, the One Connect Box needs to be replaced.
If the TV is plugged into a wall outlet, turned on, and disconnected from the One Connect Box, but no message appears, your TV will need service.
3. Press the Home button on the remote. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
4. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After you've reconnected the external device, turn it off and then back on.
5. Run HDMI Troubleshooting. Using HDMI Troubleshooting, you can check the connection to HDMI cables and external devices (takes approximately 2 minutes). Menu > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting
6. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If the issue persists after these steps, the TV may need service. So we can better investigate your issue and assist you towards a solution or replacement, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
~Samsung Advisor
2 months, 2 weeks ago
by
Posted by:
Samsung
This premium TV features a detailed image, strong contrast and clear motion. Increased depth and AI-powered 4K upscaling all work to bring clarity to your content.
My tv goes into screen saver mode every minute , how do I fix this ?
Hi Frustrated,
Thank you for sharing your experience with the Screen Saver on Samsung's S90D TV. First, we'd like you to make sure your TV is running the latest firmware version. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Please also try turning off Data Service by going to: Settings > All Settings > Broadcasting > Data Service, then click to disable. After you've turned this off, please open/play Netflix or YouTube playback full screen.
I hope the above helps. If you need further assistance, Samsung's here to help. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for sharing your experience with the Screen Saver on Samsung's S90D TV. First, we'd like you to make sure your TV is running the latest firmware version. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Please also try turning off Data Service by going to: Settings > All Settings > Broadcasting > Data Service, then click to disable. After you've turned this off, please open/play Netflix or YouTube playback full screen.
I hope the above helps. If you need further assistance, Samsung's here to help. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
2 months, 2 weeks ago
by
Posted by:
Samsung
The whisper-quiet 39dBA Samsung dishwasher with linear wash technology has a one-of-its-kind sliding spray bar that moves in linear motion to provide corner-to-corner coverage for complete cleaning. Whisper-quiet wash cycles allow you to run the dishwasher any time of the day. The AutoRelease door opens automatically to circulate air and help improve drying performance.
Where do I find the serial number on my dishwasher?
Powerful StormWash rotating jets let you skip the pre-rinse, delivering heavy-duty cleaning from every angle. The AutoRelease Door delivers improved drying performance. A convenient 3rd rack enables you to load everything more efficiently.
This dishwasher did not come with mounting brackets! Should there have been ? Is it ok if it is not mounted to the countertop?
Hi Stan,
Yes, there should be 2 installation/mounting brackets included. Yes, it is ok if the dishwasher is not mounted to the countertop.
Please check page 9 of the installation manual for tips on selecting the location for the dishwasher.
https://downloadcenter.samsung.com/content/EM/202407/20240725151429905/DW5000C_DW80CB507012AA_DD68-00260A-01_EN_MES_CFR_231215.pdf
^Rodel
Yes, there should be 2 installation/mounting brackets included. Yes, it is ok if the dishwasher is not mounted to the countertop.
Please check page 9 of the installation manual for tips on selecting the location for the dishwasher.
https://downloadcenter.samsung.com/content/EM/202407/20240725151429905/DW5000C_DW80CB507012AA_DD68-00260A-01_EN_MES_CFR_231215.pdf
^Rodel
2 months, 2 weeks ago
by
Posted by:
Samsung
This 30" under cabinet hood design features a powerful 200 CFM 2-speed ventilation system that quickly and quietly removes heat, steam, and odor. Brilliant dual LED cooktop lighting illuminates your entire cooktop.
What size mesh filters does this use?
Hi Slick,
If you need the mesh filter, you can order it using the link below.
https://samsungparts.com/products/dg81-03607a?variant=49725777641745
To help you with this size, you may reach out to our Samsung Parts Team to get the exact dimensions of the parts needed for your Samsung hood at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung, and have a great day!
^Rodel
If you need the mesh filter, you can order it using the link below.
https://samsungparts.com/products/dg81-03607a?variant=49725777641745
To help you with this size, you may reach out to our Samsung Parts Team to get the exact dimensions of the parts needed for your Samsung hood at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung, and have a great day!
^Rodel
2 months, 2 weeks ago
by
Posted by:
Samsung
Samsung Mega Capacity 4-Door French Door refrigerator with 30 cu. ft. comes with four types of ice and a modern design. Store more groceries, including big and bulky items. The Dual Auto Ice Maker makes two types of ice ~ cubed, or Ice Bites while the external dispenser offers two additional ice options, curved and crushed.
MY DRAWER ICE MAKER IS NO LONGER MAKING THE CUBE ICE. ITS DOING ICE BITES IN BOTH BINS. I CHECKED THE SMART THINGS APP AND CUBED ICE AND ICE BITES ARE ON. ALSO THE DOOR ICE MAKER BASICALLY SHAVES THE ICE. IOS THERE A WAY TO STOP THAT FROM HAPPENING.
Hi Ashley,
To help improve the ice quality you are getting from the unit, please see the link below and follow the hyperlinks for additional details.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149088865) to help our team gather your information.
Have a great day.
^Charles
To help improve the ice quality you are getting from the unit, please see the link below and follow the hyperlinks for additional details.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149088865) to help our team gather your information.
Have a great day.
^Charles
2 months, 2 weeks ago
by
Posted by:
Samsung