Hi JL,

No, this Samsung microwave model does not have one-button cooking with 1, 2, 3, 4, or 5-minute cooking options. The microwave is equipped with a +30 sec button that can be pressed multiple times to get the cooking time desired. e.g., press the +30 sec button four times to get 2 minutes of cook time.

Leo

Hi Greg,

We understand how frustrating it can be when the oven display shows C-31 and none of the buttons respond, especially when you are trying to use the oven. From Samsung’s perspective, this code is a safety indicator. C-31 typically means the cooling fan is not operating as expected, so the oven automatically disables the controls to prevent overheating. While this code is active, the oven will not turn on or respond to button presses.

In some cases, turning the power off at the circuit breaker for a few minutes can reset the system. If the code returns after power is restored, the oven will likely need to be inspected by a qualified technician to restore normal operation.

To help with next steps, we have shared a Samsung link where you can schedule a service appointment:

Repair Services:
https://www.samsung.com/us/support/service/

If you would like assistance with scheduling, you may also reach us through the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

When you message us, please provide us with this reference number 1152010270 to help our team pull up your information.

Leo

Hi Me,

If your TV is having trouble connecting to the network, the following steps may help resolve the issue:

Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.

If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.

~ Samsung Advisor

Hi Bill,

Yes, there are two HDMI ports, one usb and the TV is Bluetooth-enabled. If you are looking for an optical audio out port, then we recommend the Q8F Series and above.

~Samsung Advisor