Samsung
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- Answer Count66153
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- First AnswerApril 24, 2013
- Last AnswerNovember 4, 2025
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18 cu. ft. Top Freezer Refrigerator with Ice Maker is beautifully designed with a modern look that blends seamlessly into your kitchen.
Does it come with water filter?
Samsung's Large Capacity Electric Dryer is equipped with Steam Sanitize+, which removes 95% of pollen from fabric, while Multi- Steam refreshes clothing and relaxes light wrinkles. With Wi-Fi connectivity, you can remotely start, stop, or delay your dryer from our simple-to-use SmartThings App. Sensor Dry automatically optimizes the time and temperature of the drying cycle to help prevent overdrying while avoiding excess energy use.
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Upgraded technology makes cooking simple and fun.
Mine is stuck on demo mode, I don’t know how it got there, is there a way to take it off
Hi Amadeo,
I understand how unexpected it can be when your device stays in demo mode and doesn’t function as usual. Let’s get this sorted so you can enjoy using it fully again.
I have shared this model's user manual link below. Please visit the link and turn to page 30 for the steps to exit Demo mode on this range model.
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151144958 to help our team pull up your information.
Leo
I understand how unexpected it can be when your device stays in demo mode and doesn’t function as usual. Let’s get this sorted so you can enjoy using it fully again.
I have shared this model's user manual link below. Please visit the link and turn to page 30 for the steps to exit Demo mode on this range model.
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151144958 to help our team pull up your information.
Leo
1 week, 1 day ago
by
Posted by:
Samsung
Samsung's 5.5 cu. ft. Extra-Large Capacity Top Load Washing Machine is equipped with Super Speed Wash, which powerfully cleans a full load of laundry in just 28 minutes without sacrificing cleaning performance. With Wi-Fi connectivity, you can remotely start, stop, or delay your smart washer from our simple-to use SmartThings App. Active Waterjet, a built-in water faucet, lets you easily pretreat heavily soiled and stained clothes.
Does this washer have a soak option? I have an older washer and use this feature with almost every wash, but I can't seem to find this on new models?
Greetings!
Thank you for your question about a soak option for this Samsung refrigerator model.
This washer includes a Pre Soak feature that adds 18 minutes of soaking time at the start of the wash cycle when you press the Pre Soak button on the control panel.
If you need to soak clothes for longer than 18 minutes, you can pause the cycle during the soak or wash phase and leave the clothes in the water for your desired amount of time. However, we recommend not leaving the washer paused for too long to help prevent odor or potential fabric damage.
Leo
Thank you for your question about a soak option for this Samsung refrigerator model.
This washer includes a Pre Soak feature that adds 18 minutes of soaking time at the start of the wash cycle when you press the Pre Soak button on the control panel.
If you need to soak clothes for longer than 18 minutes, you can pause the cycle during the soak or wash phase and leave the clothes in the water for your desired amount of time. However, we recommend not leaving the washer paused for too long to help prevent odor or potential fabric damage.
Leo
1 week, 1 day ago
by
Posted by:
Samsung
Samsung's 22 cu. ft. side-by-side counter-depth refrigerator is beautifully designed with a built-in look for a seamless fit. It offers smooth and streamlined exterior design with elegant flat doors, a minimal display dispenser, and easy-to-open recessed handles that blend perfectly into your cabinetry, adding function and style to your kitchen.
Question for Samsung directly: how does a warranty on failed compressor work exactly?
Hi Appia,
We’re happy to provide the details of the warranty coverage for this Samsung refrigerator model.
If the compressor fails, we recommend contacting Samsung Support to schedule a service visit through phone, chat, or social media. A Samsung-authorized technician will inspect the refrigerator to determine whether the compressor has failed due to a manufacturing defect. If the failure is confirmed and the unit is still within the warranty period, Samsung will replace the compressor at no charge for parts. The limited warranty period is as follows:
a. One (1) year parts and labor.
b. Five (5) years parts and labor on the Sealed Refrigeration System only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
c. Ten (10) years parts and Five (5) years labor on the Digital Inverter Compressor only.
If you have additional questions, please feel free to reach out to us through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151144078 to help our team pull up your information.
Leo
We’re happy to provide the details of the warranty coverage for this Samsung refrigerator model.
If the compressor fails, we recommend contacting Samsung Support to schedule a service visit through phone, chat, or social media. A Samsung-authorized technician will inspect the refrigerator to determine whether the compressor has failed due to a manufacturing defect. If the failure is confirmed and the unit is still within the warranty period, Samsung will replace the compressor at no charge for parts. The limited warranty period is as follows:
a. One (1) year parts and labor.
b. Five (5) years parts and labor on the Sealed Refrigeration System only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
c. Ten (10) years parts and Five (5) years labor on the Digital Inverter Compressor only.
If you have additional questions, please feel free to reach out to us through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151144078 to help our team pull up your information.
Leo
1 week, 1 day ago
by
Posted by:
Samsung
Discover a new level of visual and auditory brilliance with our next level smart TV. Powered by Pantone certified color accuracy, witness over one billion authentic hues burst forth in beautiful detail. Quantum HDR takes things further, elevating contrast for lifelike imagery. Add to that our advanced 3D audio system syncing flawlessly with on screen motion, all intelligently powered by Samsung Vision AI. And rest assured, Knox keeps your private info safe and secure.
How many optical outlets are there
Samsung's Large Capacity Smart Electric Dryer is Wi-Fi connected, so you can get end of cycle alerts, remotely start, schedule and more from your smartphone with the SmartThings App.(Requires wireless network, Samsung account and SmartThings App. Available on Android and iOS devices) It also features Steam Sanitize+, which reduces wrinkles and odors and steams away 95% of pollen from fabric (Testing based on Samsung internal protocols. Results provided to and interpreted by Intertek. Individual results may vary)
Looking for a washer only that removes stains and mate a lots oz suds
Hi Linda,
We’re happy to help with your question about which Samsung washing machine removes stains and produces a lot of suds.
All Samsung washing machines rely on detergent to remove stains. Samsung recommends using HE (High Efficiency) detergent, which contains suds suppressors. With fewer suds, your laundry can tumble more effectively, allowing for better cleaning and stain removal.
Leo
We’re happy to help with your question about which Samsung washing machine removes stains and produces a lot of suds.
All Samsung washing machines rely on detergent to remove stains. Samsung recommends using HE (High Efficiency) detergent, which contains suds suppressors. With fewer suds, your laundry can tumble more effectively, allowing for better cleaning and stain removal.
Leo
1 week, 1 day ago
by
Posted by:
Samsung
Step up to Full HD for a significantly clearer picture than regular HD. Enjoy impressive, fine-tuned colors and deep contrast, all wrapped in a sleek design and secured by triple-layer protection. Virtual 3-D sound is enhanced and tracks movement on screen for a truly immersive experience.
Step up to Full HD for a significantly clearer picture than regular HD. Enjoy impressive, fine-tuned colors and deep contrast, all wrapped in a sleek design and secured by triple-layer protection. Virtual 3-D sound is enhanced and tracks movement on screen for a truly immersive experience.
Make sure your mobile devices get the powerful and safe charging support they need with the 25W Power Adapter. Its compact design makes it more travel-friendly, all while delivering Super Fast Charging with a USB Type-C cable. Now you're free to charge ahead wherever your day takes you.
IS IT COMPATIBLE TO GALAXY A16 ?
Hey Victor, thank you for asking us your question about the Samsung 25W Super Fast Charging Wall Charger. The advertised 25W Super Fast Charging Wall Charger is compatible with USB Type-C devices. Feel free to review, "Wall chargers and charging your Galaxy phone or tablet" if you would like to learn more about charging your Galaxy devices. If you have additional questions or if you would like any further assistance, let us know by reaching out to Support. Thanks for being a faithful Samsung customer. - Debra
1 week, 1 day ago
by
Posted by:
Samsung