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  • Answer Count
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    April 24, 2013
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    November 13, 2025
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Your new go-to card + adapter combo, the Micro SD PRO Plus + Adapter makes capturing seamless 4K video on compatible phones or drones a breeze. Plus, the expanded storage provides you the freedom to play more high-performance and intensive games on your tablet or gaming device. It~s all the extra space you need from a brand you can count on.
 

Is the memory card compatible with a Samsung Galaxy 20 phone?

Ann,

Yes, the PRO Plus microSD card is compatible with the Galaxy 20.

~Samsung Pro
3 months, 3 weeks ago
by
Posted by: 
Samsung
 
This essential TV features a range of contrast and color and smart capabilities. Enjoy your content with richer details, brighter images and clearer resolution with 4K Upscaling.
 

Is this tv capable of turning off the display, leaving things like my Xbox or show on in the background while I sleep?

MrMock,

So that we can best assist you, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8 AM - 12 AM EST, seven days a week.

~ Samsung Pro
3 months, 3 weeks ago
by
Posted by: 
Samsung
 
The Samsung Front Control Slide-In Electric Convection Range with Air Fry is fully Wi-Fi connected and voice enabled, making it easy to create delicious and healthier* meals for your family. *As compared to deep frying.
 

I need basic operating directions for this oven. No instructions with oven so where to find? How to set time? How to light up panel? How to turn off cooking time?

Hello there,

We want you to have a better experience using your range. Allow us to help you.

Please refer to pages 28-29 of the range's manual for instructions on how to operate the range (turning on, setting the clock, turning off the cooking time):
https://files.bbystatic.com/GUMI%2FvoH3Exg1JrLoBeD4g%3D%3D/User%2BManual

Should you ever need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with the reference number, 1150023687, to help our team locate your information when you message us.

Have a great day.

-John
3 months, 3 weeks ago
by
Posted by: 
Samsung
 
Samsung Mega Capacity 3-Door French Door refrigerator features 32 cu. ft. capacity, Dual Auto Ice Maker and a modern design. Store more groceries, including big and bulky items. The Dual Auto Ice Maker makes two types of ice ~ cubed, or Ice Bites that chill your drink faster.
 

is this normal? No strong vacuum seal sound when closing opening door

Hi there,

No, it's not necessarily abnormal for a refrigerator not to have a strong vacuum seal sound when closing the door. Inspect the rubber seal, as it may be dirty. You can also check if the door is properly aligned and leveled.

Have a great day.

-John
3 months, 3 weeks ago
by
Posted by: 
Samsung
 
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
 

Why are these so freaking expensive??

Hello there,

We're glad to respond to your inquiry. Let's get you the information you need.

Most customers praise the Samsung water filter for its easy installation, improved taste and water quality, and long-lasting performance. They appreciate that it fits perfectly in their Samsung refrigerators and works effectively for up to 6 months.

Our water filters are NSF* certified to remove many contaminants. You should know that herbicides, pesticides, lead, mercury, asbestos, and even pharmaceuticals like ibuprofen and carbamazepine, as well as a wide range of other chemicals, are all filtered out by Samsung. So you can rest (and drink easily).

Have a great day.

-John
3 months, 3 weeks ago
by
Posted by: 
Samsung
 
Powerful StormWash rotating jets let you skip the pre-rinse, delivering heavy duty cleaning from every angle. The AutoRelease Door delivers improved drying performance. Bespoke is Samsung~s premium line of home appliances, leading the way in design, technology and connectivity.
 

Is the tub plastic cover with stainless steal?

Hi there,

Thank you for your inquiry. Let's get you the details you need.

This dishwasher's tub is made of stainless steel (STSS).

Have a great day.

-John
3 months, 3 weeks ago
by
Posted by: 
Samsung
 
Upgrade your home theater with this stylish 4K TV featuring vibrant colors, rich contrast and an advanced 4K processor. Stay endlessly entertained with thousands of on demand shows and movies for free and enjoy peace of mind as watch thanks to our proprietary triple layer security that protects your personal data across all connected devices at once.
 

Can you turn off the "smart" features and use an AppleTV with CEC instead?

Hi KZ,

Yes, you can turn off Smart Hub and connect an external device using Anynet (HDMI-CEC)

~Samsung Advisor
3 months, 3 weeks ago
by
Posted by: 
Samsung
 
Samsung~s Large 4.5 cu. ft. Capacity Top Load washer fits more in every load and cuts down on laundry time. It is equipped with Vibration Reduction Technology+ to reduce noise for quiet washing and features Self Clean to eliminate bacteria from the drum.
 

Does Samsung top loading WA400 series have a filter that needs to be cleaned ?

Hello Peach,

Yes, this washer model features a mesh filter located on its hose inlet, which is recommended to be cleaned once or twice a year.

Have a great day.

-John
3 months, 3 weeks ago
by
Posted by: 
Samsung
 
Make life easier with an epic phone that really gets you. The intuitive Galaxy S25+ features the latest in AI to help make every day more effortless. Save time with a phone that feels almost like a real live personal assistant. Meeting friends for a night out? Ask your phone to search for the closest vegan restaurant and then text it to them. Galaxy S25+ handles multiple tasks with a single ask, freeing up time so you can focus on your look. Did you get to the restaurant early? Scroll through your feed on a display that enhances images on your screen, making all your favorite photos pop, with ProScaler. Better yet, rack up a few likes of your own with a stunning selfie captured with an improved camera that brings out the best in every face so your true self shines through. Rain expected on your way home? Luckily, your phone let you know before you headed out, keeping you a step ahead. Galaxy S25+ isn~t just an AI-enhanced phone ~it~s a way to take some of the hassle out of your everyday.
 

What is the difference between the SM936U and the model number for this product, SM-S936UZSAXAA? I have a medical device that says it is only compatible with SM936U, but I can't locate any phone for sale anywhere with the exact model number.

Hey there Al, thanks for taking the time to ask us your question about the Samsung Galaxy S25+. SM-S936U XAA refers to the unlocked US version of the advertised Samsung Galaxy S25+ while SM936U refers to the model number of the device itself. If you have any other questions, please feel free to reach out to Support. Thanks for being a faithful Samsung customer. - Debra
3 months, 3 weeks ago
by
Posted by: 
Samsung
 
Get a little more out of your everyday with Galaxy Book4. This laptop delivers on all the top features you need with the premium design you want. The gorgeous display, ample processing power and seamless connectivity with your other Galaxy devices make your next laptop choice a no brainer. Powered by the latest Intel Core processor and a long lasting battery, this laptop allows you to stay on top of your inbox, listen to your favorite music and check in on what your friends are up to on social media. Need more storage? You~re in luck! You can expand your storage up to 2TB with a microSD card, so this laptop will support your needs no matter what you decide to take on next. Enjoy browsing the web or streaming video on the gorgeous full HD display that will be sure to spark screen envy wherever you go. And you~ll see every detail of that new movie you~ve been looking forward to on the large 15.6" screen. Plus, you can easily sync with your other Galaxy devices to create a seamlessly connected and aesthetically pleasing premium Galaxy ecosystem. Power and premium design to elevate your world that~s Galaxy Book4.
 

Is it tough screen

Greetings Peter, thanks for asking us your question about the Samsung Galaxy Book4. No, the advertised Galaxy Book4 does not offer a touchscreen. However, the Galaxy Book4 360, a 2-in-1 convertible version of the laptop, does offer a touchscreen. If you have any other questions for us, feel free to contact Support. Thank you for being a valued Samsung customer. - Debra
3 months, 3 weeks ago
by
Posted by: 
Samsung