Hi Bonnie,
We are glad to hear that you are interested in our Samsung vacuum. We are happy to inform you that the vacuum cleans hardwood, tile, and carpeting.
You may use this link for future reference:
https://www.samsung.com/us/support/answer/ANS00085902/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144979909) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-