Hi,
Great question. We understand and appreciate your inquiry about the meaning of "custom panel ready."
When they say custom panel ready, the unit does not have any panel, but it is ready to receive them (sold separately).
Please note damage caused by unauthorized modification or alteration of the product; product where the original factory serial numbers have been
removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage including scratches, dents, chips, and other damage to the product's finishes; damage caused by abuse, misuse, pest infestations, accident, fire, floods, or other acts of nature or
God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring, or connectors not supplied or authorized by SAMSUNG
LIMITED WARRANTY (U.S.A.) on page 73
https://downloadcenter.samsung.com/content/UM/202209/20220902164840557/FDR_RF8000B_SG_DA68-04540A-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144962682) when you message us to help our team pull up your information.
Have a great day.
^Charles