Samsung
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- Answer Count73518
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- First AnswerApril 24, 2013
- Last AnswerAugust 6, 2026
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Samsung - 5.1.2 Ch Soundbar with Wireless Dolby Atmos/ DTS:X - Black
Enjoy a surround sound experience with Dolby Atmos and skip the need for HDMI cables. Totally immerse yourself in astonishing 3D sound with 5 channels, 1 subwoofer and 2 up-firing channels working together to create a captivating audio experience. Synchronized audio using every speaker in compatible Samsung TV and soundbars. Sound calibrated for your space to perfection.
so just got a new samsung tv and need to hook up a dvd player, cd stereo system and bose accostimass 5 speakers. none of those have hdmi so thinking of replacing the speaker system with a sound bar. will that work to do the sound for dvd/cd player?
Hi roberta,
The HW-Q800B Soundbar has four ways to connect to a TV, Digital Optical, Bluetooth, Wi-Fi, and HDMI (eARC).
Depending on your DVD player you may need to get a third party adapter or replace it with a 4K Player which will also play DVDs.
~Samsung Solutions
The HW-Q800B Soundbar has four ways to connect to a TV, Digital Optical, Bluetooth, Wi-Fi, and HDMI (eARC).
Depending on your DVD player you may need to get a third party adapter or replace it with a 4K Player which will also play DVDs.
~Samsung Solutions
3 years, 11 months ago
by
Posted by:
Samsung
Samsung - HW-Q60B 3.1ch Soundbar with Dolby Audio / DTX Virtual:X - Black
Dolby Atmos creates realistic 3D sound by projecting it from all around you, including from above, while DTS Virtual: X expands your listening experience without having to add extra speakers. Enjoy a cinematic audio experience, with 3 channels, 1 subwoofer and 2 up-firing channels combined to put you at the center of the action.
connected to Samsung UN65MU9000 TV. The soundbar worked for one day. Now no sound. Soundbar says tv arc. Volume up/down works - but no sound. On/OFF on Soundbar AND the remote do not Work. Mute button does no appear to function. TV set to HDMI Any+
Hi LHnTX,
This is definitely not the experience we want you to have with our Soundbars. Please contact Samsung Support and we will be happy to work with you to find a solution.
1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
LiveChat with an agent by clicking the ‘Support’ link on www.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you.
~Samsung Solutions
This is definitely not the experience we want you to have with our Soundbars. Please contact Samsung Support and we will be happy to work with you to find a solution.
1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
LiveChat with an agent by clicking the ‘Support’ link on www.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you.
~Samsung Solutions
3 years, 11 months ago
by
Posted by:
Samsung
Samsung - HW-Q750B 5.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - Black
Take your audio to a higher level with the Q750B with Dolby Atmos sound without requiring HDMI cables. Enjoy a cinematic experience with 5 channels, 1 subwoofer and 2 up firing channels. With Q Symphony, the soundbar sound synchronizes with your compatible Samsung TV. Plus, control your soundbar hands free using Alexa voice controls.
Why can't I find this model (Q750B) on the Samsung website? Mine did not come with a manual and I would like to download one.
Hi David,
To be able to find any manual for the soundbars including the HW-Q750B follow these steps below.
1.) Go to Samsung's website
2.) Hover your mouse over SUPPORT in the top right corner
3.) Click on MANUALS and SOFTWARE
4.) Type in the correct model number
~Samsung Solutions
To be able to find any manual for the soundbars including the HW-Q750B follow these steps below.
1.) Go to Samsung's website
2.) Hover your mouse over SUPPORT in the top right corner
3.) Click on MANUALS and SOFTWARE
4.) Type in the correct model number
~Samsung Solutions
3 years, 11 months ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi, Fingerprint Resistant - Stainless Steel
The new Samsung Front Control Slide-in Electric Range with Convection is fully Wi-Fi connected and voice enabled, making it easy to create delicious meals for your family faster.
Given that the oven vents at the rear of the cooktop surface, do I need a non-flammable backsplash to protect paint and dry wall? I see that the range sits out 1 inch away from the wall: is that far enough to protect the wall surface from vent heat?
Hi Mainer,
This is very interesting. Thank you for bringing it to our attention.
It is appreciated that you raised this question regarding the range.
Yes, having additional protection is an option you can take. This range has been designed to comply with the maximum allowable wood cabinet temperatures of 194 °F. Make sure the range's wall covering, countertops, and cabinets can withstand the range's heat (up to 194 °F). If not, discoloration, delamination, or melting may occur.
Clearances and dimensions / CAUTION on page 2
https://downloadcenter.samsung.com/content/EM/202103/20210302184716714/Install_NE63T8911_AA_DG68-01302A-01_EN-MES_210129b.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144833640) to help our team pull up your information.
Have a great day.
^Charles
This is very interesting. Thank you for bringing it to our attention.
It is appreciated that you raised this question regarding the range.
Yes, having additional protection is an option you can take. This range has been designed to comply with the maximum allowable wood cabinet temperatures of 194 °F. Make sure the range's wall covering, countertops, and cabinets can withstand the range's heat (up to 194 °F). If not, discoloration, delamination, or melting may occur.
Clearances and dimensions / CAUTION on page 2
https://downloadcenter.samsung.com/content/EM/202103/20210302184716714/Install_NE63T8911_AA_DG68-01302A-01_EN-MES_210129b.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144833640) to help our team pull up your information.
Have a great day.
^Charles
3 years, 11 months ago
by
Posted by:
Samsung
Samsung - HW-S60B 5.0ch All in One Soundbar with Wireless Dolby Atmos - Black
Enjoy room filling sound in an all in one design. Hear Dolby Atmos sound from above and around without requiring HDMI cables. Perfectly synchronized TV and soundbar sound brings a new level of immersion. Don't miss a word, thanks to a built in center speaker. Plus, play your favorite songs with Alexa built in.
Is this compatible with the Samsung 43-inch Class Q60B QLED 4K television? Will I get Dolby Amos sound, or should I look for a different Samsung soundbar in that same price range that will give me a better sound?
Hi Rick,
The HW-S60B Soundbar will definitely be compatible with the Q60B TV, either through Digital Optical, HDMI or Bluetooth connection.
To get Dolby Atmos, make sure you are using a HDMI cable, and on the TV you will navigate to Settings, and then select Sound. Select Expert Settings, and then select Digital Output Audio Format. Next, choose Dolby Digital+ and this will give you the ability to have Dolby Atmos.
Don't forget you also can connect the SWA-9200S Wireless Rear Speaker Kit and SWA-W510 Subwoofer to add a larger sound stage.
~Samsung Solutions
The HW-S60B Soundbar will definitely be compatible with the Q60B TV, either through Digital Optical, HDMI or Bluetooth connection.
To get Dolby Atmos, make sure you are using a HDMI cable, and on the TV you will navigate to Settings, and then select Sound. Select Expert Settings, and then select Digital Output Audio Format. Next, choose Dolby Digital+ and this will give you the ability to have Dolby Atmos.
Don't forget you also can connect the SWA-9200S Wireless Rear Speaker Kit and SWA-W510 Subwoofer to add a larger sound stage.
~Samsung Solutions
3 years, 11 months ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Our stainless steel design completely covers all cooktop and backguard surfaces. Upgraded technology makes cooking with your oven simple and fun.
The stove appears-SE- what does that mean
Hi Muneca,
We appreciate your question about an SE/5E error code. We realize this situation is difficult since the range is used regularly in preparing meals in the household.
The error SE/5E (Defective key) will appear if any of the keys on the control panel are unresponsive or defective.
I have shared a Samsung link for steps in resolving your concern with the range.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144833559 and it will help our team pull up your information.
Leo
We appreciate your question about an SE/5E error code. We realize this situation is difficult since the range is used regularly in preparing meals in the household.
The error SE/5E (Defective key) will appear if any of the keys on the control panel are unresponsive or defective.
I have shared a Samsung link for steps in resolving your concern with the range.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144833559 and it will help our team pull up your information.
Leo
3 years, 11 months ago
by
Posted by:
Samsung
Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
This Samsung 26 cu. ft. French door refrigerator stores up to 26 bags of groceries in a sleek 33"-wide model.Twin Cooling Plus locks in freshness while CoolSelect Pantry provides optimal temperature control for your food storage needs.
Is this samsung model counter depth
Hi There!
Glad that you ask if this Samsung Refrigerator model is counter depth. This refrigerator model is a narrow-width model. Refer to our website on the right corner to check for the size options: https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/33-wide-26-cu-ft-capacity-3-door-french-door-refrigerator-with-coolselect-pantry-stainless-steel-rf26j7500sr-aa/#benefits.
You may also refer to this link about "Compare Size Options on Samsung Refrigerators": https://www.samsung.com/us/support/answer/ANS00080613/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144833434), which will help our team pull up your information.
Have a great day.
Melardo
Glad that you ask if this Samsung Refrigerator model is counter depth. This refrigerator model is a narrow-width model. Refer to our website on the right corner to check for the size options: https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/33-wide-26-cu-ft-capacity-3-door-french-door-refrigerator-with-coolselect-pantry-stainless-steel-rf26j7500sr-aa/#benefits.
You may also refer to this link about "Compare Size Options on Samsung Refrigerators": https://www.samsung.com/us/support/answer/ANS00080613/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144833434), which will help our team pull up your information.
Have a great day.
Melardo
3 years, 11 months ago
by
Posted by:
Samsung
Samsung - T7 500GB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Secure your critical data and projects with this titan gray Samsung T7 portable solid state drive. The slim, lightweight design easily fits in your bag or pocket, while the USB 3.2 interface offers blazing-fast transfers. This Samsung T7 portable solid state drive has an ultra-durable metal framework that survives falls of up to 6 feet.
What is the country of origine of this ssd?
Hi there! Samsung does have SSD manufacturing facilities in Korea and in China. Country of origin does not affect performance – all drives will perform to specification.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
~ Samsung Memory
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
~ Samsung Memory
3 years, 11 months ago
by
Posted by:
Samsung
Samsung - Jet Battery - Jet 90 Complete and Jet 75 Complete
Samsung Jet~ battery for the Jet~ 75 Complete and Jet~ 90 Complete has a 60 minute run time~ before recharge is needed. ~ Stated run time applies to the minimum power level with a nonmotorized tool attached.
Folks, Looking for a replacement battery VCA-SBTA60. According to this website this battery is not available at this time. Is there another available battery that will work in its place or if not when will this battery become available?
Hi MikeG66,
This is very interesting. Thank you for bringing it to our attention.
It is appreciated that you raised this question regarding the vacuum.
You can get in touch with our Samsung Parts Team at (800) 627-4368Mon - Fri 9:00 AM ~ 6:30 PM EST. They can check for availability and compatibility for your device.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144832125) to help our team pull up your information.
Have a great day.
^Charles
This is very interesting. Thank you for bringing it to our attention.
It is appreciated that you raised this question regarding the vacuum.
You can get in touch with our Samsung Parts Team at (800) 627-4368Mon - Fri 9:00 AM ~ 6:30 PM EST. They can check for availability and compatibility for your device.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144832125) to help our team pull up your information.
Have a great day.
^Charles
3 years, 11 months ago
by
Posted by:
Samsung
Get a built-in finished look with our easy-to-install trim kit. It~s so easy no tools are required! After determining position and placement, simply peel, stick and press firmly against the countertop for a seamless look, resulting in no gaps between your range and cabinetry.
WHERE can I find the back trim piece for ranges mounted against the wall. The trim kit directions just say "sold separately"
Hi tiffany,
We appreciate your question about where to purchase the back trim piece also called a filler kit.
You may visit our authorized distributor for parts and accessories website. I have shared their website below.
https://www.samsungparts.com/Default.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144831827 and it will help our team pull up your information.
Leo
We appreciate your question about where to purchase the back trim piece also called a filler kit.
You may visit our authorized distributor for parts and accessories website. I have shared their website below.
https://www.samsungparts.com/Default.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144831827 and it will help our team pull up your information.
Leo
3 years, 11 months ago
by
Posted by:
Samsung