Samsung
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- Answer Count73539
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- First AnswerApril 24, 2013
- Last AnswerAugust 7, 2026
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Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Upgraded technology makes cooking with your stove simple and fun.
The knobs have started to break off 2 of the burners. Where do I get replacements. Have only had this 5 months
Hello Kayte,
Thank you for reaching out and sharing your experience with our product. We are saddened that you have issues with our product, such as the knobs being broken. Please know that we value your feedback as this will help us improve our product in the future.
To help you with this, I am providing this link where you can purchase your new knobs.
https://www.samsungparts.com/Default.aspx
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144723873
Thank you for choosing Samsung.
^Ross
Thank you for reaching out and sharing your experience with our product. We are saddened that you have issues with our product, such as the knobs being broken. Please know that we value your feedback as this will help us improve our product in the future.
To help you with this, I am providing this link where you can purchase your new knobs.
https://www.samsungparts.com/Default.aspx
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144723873
Thank you for choosing Samsung.
^Ross
4 years ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Our stainless steel design completely covers all cooktop and backguard surfaces. Upgraded technology makes cooking with your oven simple and fun.
When I turn the oven on the display reads door. Like the door is open but it is not. So it stops it from heating up.
Hello freeman50,
Thank you for sharing your experience with us about our product. We apologize for having issues with your range oven door. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing this link to guide you on the issue.
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Samsung range, oven or cooktop will not turn or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144723842
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your experience with us about our product. We apologize for having issues with your range oven door. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing this link to guide you on the issue.
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Samsung range, oven or cooktop will not turn or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144723842
Thank you for choosing Samsung. Have a great day.
^^Ross
4 years ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Our stainless steel design completely covers all cooktop and backguard surfaces. Upgraded technology makes cooking with your oven simple and fun.
Can non-Stick cooking spray be used on the Samsung gas oven grill?
Hello Dannyboy1908,
Thank you for showing interest in our product Samsung - 6.0 Cu. Ft. Freestanding Gas Convection+ Range with WiFi and No-Preheat Air Fry - Stainless steel. To answer your question, Can nonstick cooking spray be used on the Samsung gas oven grill?
The griddle is nonstick coated. Yes, you may still use cooking spray.
but after using please make sure to clean it properly; here's how to clean it
https://www.samsung.com/us/support/answer/ANS00049945/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144723590
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for showing interest in our product Samsung - 6.0 Cu. Ft. Freestanding Gas Convection+ Range with WiFi and No-Preheat Air Fry - Stainless steel. To answer your question, Can nonstick cooking spray be used on the Samsung gas oven grill?
The griddle is nonstick coated. Yes, you may still use cooking spray.
but after using please make sure to clean it properly; here's how to clean it
https://www.samsung.com/us/support/answer/ANS00049945/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144723590
Thank you for choosing Samsung. Have a great day.
^^Ross
4 years ago
by
Posted by:
Samsung
Samsung - The Freestyle FHD HDR Smart Portable Projector - White
Take the big screen experience to go with The Freestyle. This smart theater to go moves to where the action is. Just point and p lay on the wall, ceiling or even your table. The Freestyle automatically sets up your best picture experience, adjusting focus, keystone and leveling at the image size you want. You~ll be set to stream your shows using the Smart TV capabilities, check your social feed, play games, and hear it all in rich 360 sound. Gather your friends, your content is going places~. ~Includes Samsung SmartHub by Wi Fi; additional external content by Micro HDMI port and compatible devices with AirPlay 2, SmartThings~ Tap View.
Hi I have Bose soundbar 300. Is there a way I can use HDMI arc (audio returning cable) for connecting audio to soundbar or any 5.1 channel audio system ? Bluetooth is not giving best audio output ..
Hi Don - The Freestyle can output multi-channel audio as long as the content supports multi-channel sound sources and Digital Audio Output is enabled under Settings > All Settings > Sound > Expert Settings. ^Gina
4 years ago
by
Posted by:
Samsung
Samsung - BESPOKE 6.0 cu. ft. Smart Slide-in Gas Range with Smart Dial, Air Fry & Wi-Fi - White Glass
The Bespoke Smart Front Control Slide-in Gas Range features a Smart Dial, Air Fry and Wi-Fi. Bespoke kitchen appliances are now available in three complementary colors to the Bespoke 4-Door Flex Refrigerator.
Do I need to season the grates and griddle before using?
Hi WifaCook,
Thank you for raising your question about our Samsung - 6.0 cu. ft. Smart BESPOKE Slide-in Gas Range with Smart Dial, Air Fry & Wi-Fi - White Glass
To answer your question, Do you need to season the grates and grill before using them?
Properly seasoning your cooking grates before their first use—and periodically after every subsequent use—will protect them from rust and create a non-stick cooking surface that will make it easier to grill and achieve a good sear with perfect grill marks
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144722868
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for raising your question about our Samsung - 6.0 cu. ft. Smart BESPOKE Slide-in Gas Range with Smart Dial, Air Fry & Wi-Fi - White Glass
To answer your question, Do you need to season the grates and grill before using them?
Properly seasoning your cooking grates before their first use—and periodically after every subsequent use—will protect them from rust and create a non-stick cooking surface that will make it easier to grill and achieve a good sear with perfect grill marks
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144722868
Thank you for choosing Samsung. Have a great day.
^^Ross
4 years ago
by
Posted by:
Samsung
Samsung - PRO Plus 256GB microSDXC UHS-I Memory Card With Adapter
Your new go-to card + adapter combo, the Micro SD PRO Plus + Adapter makes capturing seamless 4K video on compatible phones or drones a breeze. Plus, the expanded storage provides you the freedom to play more high-performance and intensive games on your tablet or gaming device. It~s all the extra space you need from a brand you can count on.
I just purchased a DJI Mini 3 Pro. Would this be a good Micro SD card for my new drone?
Hi OCANGEL,
The Samsung PRO Plus 256GB microSDXC card can be used with your DJI Mini 3 Pro.
^Nicole
The Samsung PRO Plus 256GB microSDXC card can be used with your DJI Mini 3 Pro.
^Nicole
4 years ago
by
Posted by:
Samsung
Samsung - 7.6 cu. ft. Kimchi & Specialty 2-Door Chest Refrigerator - Silver
Samsung~s 7.6 cu. ft. Kimchi & Specialty 2-Door Chest Refrigerator features super precise cooling to store, preserve and ferment specialty foods at their optimal temperature.
What is the difference between freezer cold, freezer cold+, and freezer cool mode?
Hi dcc,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 7.6 cu. ft. Kimchi & Specialty 2-Door Chest Refrigerator - Silver.
I have shared the optimal mode(differences) for the type of Kimchi (salinity).
a. Cold+: Salty kimchi
b. Cold: Normal kimchi
c. Cool: Watery kimchi
d. Low salt kimchi: Special low salt kimchi
I have shared the user manual that will give you a table for better understanding. Please access the link below and turn to page 12 for the table and the differences.
https://downloadcenter.samsung.com/content/UM/202102/20210208103948291/DA68-02594B-00_UM_RP3000_NA_EN-CFR-MES_201113.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144722823
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 7.6 cu. ft. Kimchi & Specialty 2-Door Chest Refrigerator - Silver.
I have shared the optimal mode(differences) for the type of Kimchi (salinity).
a. Cold+: Salty kimchi
b. Cold: Normal kimchi
c. Cool: Watery kimchi
d. Low salt kimchi: Special low salt kimchi
I have shared the user manual that will give you a table for better understanding. Please access the link below and turn to page 12 for the table and the differences.
https://downloadcenter.samsung.com/content/UM/202102/20210208103948291/DA68-02594B-00_UM_RP3000_NA_EN-CFR-MES_201113.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144722823
Leo
4 years ago
by
Posted by:
Samsung
Samsung - 22.6 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with FlexZone Drawer - Black Stainless Steel
A counter depth refrigerator that is beautifully designed, with a modern dispenser, polished door, and sleek handles. The FlexZone Drawer helps keep a variety of food organized.
Does it have a dispenser light if so how do I turn it on?
Hi Danielle,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 22.6 cu. ft. 4-Door French Door Counter Depth Refrigerator with FlexZone™ Drawer - Black stainless steel.
The refrigerator is equipped with a dispenser light. The light turns on each time the dispenser is used. I have shared the specification sheet below that shows the feature is available.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf24r7201sr-aa/new_spec_sheet_062519/newly_uploaded_specsheet_062519/RF24R7201SR.pdf
I have also shared the user manual link below. Please access the link and turn to page 53 for the dispenser panel.
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144722301
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 22.6 cu. ft. 4-Door French Door Counter Depth Refrigerator with FlexZone™ Drawer - Black stainless steel.
The refrigerator is equipped with a dispenser light. The light turns on each time the dispenser is used. I have shared the specification sheet below that shows the feature is available.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf24r7201sr-aa/new_spec_sheet_062519/newly_uploaded_specsheet_062519/RF24R7201SR.pdf
I have also shared the user manual link below. Please access the link and turn to page 53 for the dispenser panel.
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144722301
Leo
4 years ago
by
Posted by:
Samsung
This 1.6 cu. ft. capacity Over-the-Range Microwave with Auto Cook takes the guesswork out of cook time with pre-programmed settings. Its powerful 2-speed 300 CFM ventilation system quickly and quietly reduces unwanted cooking odors.
Is this unit 30 inches wide and how many watts
Hi Gpareg!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Microwave (ME16A4021AS/AA). I understand you want to know how wide and how many watts is your Samsung Microwave.
This Samsung Microwave has a dimension of 29 7/8" W x 16 1/2" H x 15 1/8" D and 1000W (Watts). Refer to our website for information under the "Specs" tab: https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-6-cu--ft--over-the-range-microwave-with-auto-cook-in-stainless-steel-me16a4021as-aa/#specs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144722321
Have a great day.
Melardo
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Microwave (ME16A4021AS/AA). I understand you want to know how wide and how many watts is your Samsung Microwave.
This Samsung Microwave has a dimension of 29 7/8" W x 16 1/2" H x 15 1/8" D and 1000W (Watts). Refer to our website for information under the "Specs" tab: https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-6-cu--ft--over-the-range-microwave-with-auto-cook-in-stainless-steel-me16a4021as-aa/#specs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144722321
Have a great day.
Melardo
4 years ago
by
Posted by:
Samsung
Samsung - 32" Class Q60A Series QLED 4K UHD Smart Tizen TV (2021)
Enjoy ultra-intense 4K vivid color and sharpened clarity with the Q60A / Q60AB. It combines Quantum Dot Technology with the power of 100% Color Volume to deliver a billion of shades for colorful, razor-sharp visuals. The ultra-smart Quantum Processor 4K Lite automatically upscales and transforms your content into 4K. Dual LED backlighting adjusts and coordinates with content in real time to enhance contrast and detail. Plus, with the rechargeable SolarCell Remote, you can easily access and control Smart TV and all your connected devices.
Wanting to get this tv and a matching soundbar with rear speakers and a subwoofer that would fit in tv cabinet that is 34 inches wide on the inside. Which soundbar surround systems would fit inside my cabinet? Thanks.
RJT1986 - For assistance in choosing a Samsung Soundbar that best fits your needs, we recommend directly contacting or visiting your local Best Buy store. ^Gina
4 years ago
by
Posted by:
Samsung