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- First AnswerApril 24, 2013
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Samsung - 30 in. Wide 4 Elements 6.3 cu. ft. Slide-in Induction Range with Smart Dial, WiFi & Air Fry - Stainless Steel
The Samsung Smart Slide-In Induction range with Smart Dial and Air Fry is fully Wi-Fi connected and voice-enabled, giving you the tools you need to simplify the cooking experience in the kitchen. This Slide-In range features Virtual Flame technology giving the visual of gas cooking, with the precision of induction cooking.
Is the virtual flame on this model on all burners? I just installed and the virtual flame only lights on the largest burner. Is this normal?
Hi TJohns,
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
Yes, it is normal as the Virtual Flame is only available to the biggest burner.
Virtual FlameTM technology on page 25
https://downloadcenter.samsung.com/content/UM/202206/20220613144931414/NE9000T_NE63T8911SS_AA-03_EN_MES_CFR_220414.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838386) to help our team pull up your information.
Have a great day.
^Charles
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
Yes, it is normal as the Virtual Flame is only available to the biggest burner.
Virtual FlameTM technology on page 25
https://downloadcenter.samsung.com/content/UM/202206/20220613144931414/NE9000T_NE63T8911SS_AA-03_EN_MES_CFR_220414.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838386) to help our team pull up your information.
Have a great day.
^Charles
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry & Convection+ - Stainless Steel
The Samsung Smart Instant Heat Slide-in Induction Range with Air Fry and Convection+ is powered by induction, making it hyperfast, which means less waiting and more cooking. Air Fry mode lets you enjoy healthier fried foods fast. Air Fry tray included.
The features say this stove has five elements but there are only four pictured. Does it have five elements? Can you send a picture of the stovetop with five elements?
Hi Carol,
We appreciate your question about the elements on the cooktop of the range.
This range has 4 elements instead of 5 elements as stated under Specifications (Key Specs). Please refer to page 23 of the user manual I have shared below.
https://downloadcenter.samsung.com/content/UM/202206/20220613144426238/NE63B8611-01_EN_MES_CFR_220414.pdf
Thanks for letting us know about this. The information will be updated the soonest time.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144838325 and it will help our team pull up your information.
Leo
We appreciate your question about the elements on the cooktop of the range.
This range has 4 elements instead of 5 elements as stated under Specifications (Key Specs). Please refer to page 23 of the user manual I have shared below.
https://downloadcenter.samsung.com/content/UM/202206/20220613144426238/NE63B8611-01_EN_MES_CFR_220414.pdf
Thanks for letting us know about this. The information will be updated the soonest time.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144838325 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Upgraded technology makes cooking simple and fun.
Is there any possible chance of changing my griddle for a grate? If so where can I buy one? The griddle was not what I thought. I prefer a grate and using it for big pots instead of making such a big mess when using the griddle. Please someone help.
Hi Help,
We appreciate your question about getting a grate to replace the griddle for your range. I understand your reasons for wanting to change the griddle for a grate.
You may visit the website of our authorized distributor for parts and accessories. I have shared their website below.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144838263 and it will help our team pull up your information.
Leo
We appreciate your question about getting a grate to replace the griddle for your range. I understand your reasons for wanting to change the griddle for a grate.
You may visit the website of our authorized distributor for parts and accessories. I have shared their website below.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144838263 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 22.6 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with FlexZone Drawer - Stainless Steel
A counter depth refrigerator that is beautifully designed, with a modern dispenser, polished door, and sleek handles. The FlexZone Drawer helps keep a variety of food organized.
Is there a light on the water/ice dispenser of the door?
Hi TA,
Thank you for asking about the light on the water and ice dispenser of the Samsung refrigerator. Yes, there's a dispenser light.
You can check it on the Samsung link under specification.
Here's a link: https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/23-cu--ft--counter-depth-4-door-french-door-refrigerator--2019--in-fingerprint-resistant-stainless-steel-rf24r7201sr-aa/#specs
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144838218.
^Rainly
Thank you for asking about the light on the water and ice dispenser of the Samsung refrigerator. Yes, there's a dispenser light.
You can check it on the Samsung link under specification.
Here's a link: https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/23-cu--ft--counter-depth-4-door-french-door-refrigerator--2019--in-fingerprint-resistant-stainless-steel-rf24r7201sr-aa/#specs
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144838218.
^Rainly
4 years, 1 month ago
by
Posted by:
Samsung
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
Do you carry the water filter in stock for Model #RF23M8070SRAA - Serial #093K43BJBO11892
Hi Patty!
Glad that you ask if HAFCU1 Water Filter is available for Samsung Refrigerator (RF23M8070SRAA). As per checking, this water filter is available on the Samsung parts website. I shared the link directly on this model: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA97-17376B.aspx?model=RF23M8070SR/AA.
You may also want to check this link about "Replace the Water Filter in your Samsung Refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838191), which will help our team pull up your information.
Have a great day.
Melardo
Glad that you ask if HAFCU1 Water Filter is available for Samsung Refrigerator (RF23M8070SRAA). As per checking, this water filter is available on the Samsung parts website. I shared the link directly on this model: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA97-17376B.aspx?model=RF23M8070SR/AA.
You may also want to check this link about "Replace the Water Filter in your Samsung Refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838191), which will help our team pull up your information.
Have a great day.
Melardo
4 years, 1 month ago
by
Posted by:
Samsung
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
Will this water filter work on Samsung model RF28T5101SR/AA ?
Hi There!
Glad that you ask if the HAF-CIN water filter fits your Samsung Refrigerator (RF28T5101SR/AA). Yes, this will fit your refrigerator. You may refer to our parts website to order. I shared the link directly on this model: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA97-17376B.aspx?model=RF28T5101SR/AA.
You may also want to check this link about "Replace the Water Filter in your Samsung Refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838101), which will help our team pull up your information.
Have a great day.
Melardo
Glad that you ask if the HAF-CIN water filter fits your Samsung Refrigerator (RF28T5101SR/AA). Yes, this will fit your refrigerator. You may refer to our parts website to order. I shared the link directly on this model: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA97-17376B.aspx?model=RF28T5101SR/AA.
You may also want to check this link about "Replace the Water Filter in your Samsung Refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838101), which will help our team pull up your information.
Have a great day.
Melardo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 30 in. Wide 4 Elements 6.3 cu. ft. Slide-in Induction Range with Smart Dial, WiFi & Air Fry - Stainless Steel
The Samsung Smart Slide-In Induction range with Smart Dial and Air Fry is fully Wi-Fi connected and voice-enabled, giving you the tools you need to simplify the cooking experience in the kitchen. This Slide-In range features Virtual Flame technology giving the visual of gas cooking, with the precision of induction cooking.
Does this model have the blue lights that simulate gas flames.
Hi MagicChef,
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
This model does not have the Virtual Flame (blue light simulating flame) feature available.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144836344) to help our team pull up your information.
Have a great day.
^Charles
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
This model does not have the Virtual Flame (blue light simulating flame) feature available.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144836344) to help our team pull up your information.
Have a great day.
^Charles
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range - Stainless Steel
The Samsung Smart Instant Heat Slide-in Induction Range is powered by induction, making it hyperfast, which means less waiting and more cooking. The induction cooktop responds immediately to heat adjustments and cools quickly, making it easy to clean.
Does this model have blue lights to simulate gas flames.
Hi MagicChef,
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
This model does have the virtual flame feature, but it is only available to the biggest burner.
Virtual FlameTM technology on page 25
https://downloadcenter.samsung.com/content/UM/202206/20220613144931414/NE9000T_NE63T8911SS_AA-03_EN_MES_CFR_220414.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144836496) to help our team pull up your information.
Have a great day.
^Charles
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
This model does have the virtual flame feature, but it is only available to the biggest burner.
Virtual FlameTM technology on page 25
https://downloadcenter.samsung.com/content/UM/202206/20220613144931414/NE9000T_NE63T8911SS_AA-03_EN_MES_CFR_220414.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144836496) to help our team pull up your information.
Have a great day.
^Charles
4 years, 1 month ago
by
Posted by:
Samsung
This Top-Freezer Refrigerator features FlexZone with versatile freezer and fridge convertible zones and Twin Cooling, maintaining the humidity level of the refrigerator and keeping foods fresher longer.
Just got this unit today how long does it take to get the ice maker to fill the bucket?
Hi Json,
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the fridge.
The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. The ice maker can approximately make two trays of ice every 3 hours.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144836892) to help our team pull up your information.
Have a great day.
^Charles
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the fridge.
The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. The ice maker can approximately make two trays of ice every 3 hours.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144836892) to help our team pull up your information.
Have a great day.
^Charles
4 years, 1 month ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Our stainless steel design completely covers all cooktop and backguard surfaces. Upgraded technology makes cooking with your oven simple and fun.
What are the operational differences in selecting convection bake, convection roast or air fry? Do changing these settings make any difference in how the oven functions? What is the difference in functionality?
Hi MagicChef,
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
This model does have the virtual flame feature, but it is only available to the biggest burner.
Virtual FlameTM technology on page 25
https://downloadcenter.samsung.com/content/UM/202206/20220613144931414/NE9000T_NE63T8911SS_AA-03_EN_MES_CFR_220414.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144836496) to help our team pull up your information.
Have a great day.
^Charles
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
This model does have the virtual flame feature, but it is only available to the biggest burner.
Virtual FlameTM technology on page 25
https://downloadcenter.samsung.com/content/UM/202206/20220613144931414/NE9000T_NE63T8911SS_AA-03_EN_MES_CFR_220414.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144836496) to help our team pull up your information.
Have a great day.
^Charles
4 years, 1 month ago
by
Posted by:
Samsung