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- First AnswerApril 24, 2013
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Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Fingerprint Resistant Double Oven Electric Convection Range - Black Stainless Steel
Cook food faster and more evenly with the Flex Duo oven's dual convection system. It allows the single oven to split into two ovens with the Smart Divider and also use convection cooking in both ovens. Two temperature controls cook dishes simultaneously at different temperatures.
My Samsung Flex Oven Door does not stay shut and heat escapes, light comes on. I don't want to pay hundreds of dollars to fix this. Also to add, . I do not recommend buying the double door unit. It does not cook properly unless the divider is out.
Hi LIZMORRIS,
We realize that this situation is difficult since doors are there to keep the heat in to ensure food is cooked properly.
I have shared a Samsung link that will help with your oven door.
Samsung oven door will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01209248/
I have also shared a Samsung link that can help with your concern about the oven not cooking properly.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144839274 and it will help our team pull up your information.
Leo
We realize that this situation is difficult since doors are there to keep the heat in to ensure food is cooked properly.
I have shared a Samsung link that will help with your oven door.
Samsung oven door will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01209248/
I have also shared a Samsung link that can help with your concern about the oven not cooking properly.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144839274 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
Bring style and innovation to your kitchen. This Samsung electric range lets you cook two dishes at different temperatures simultaneously to speed up the cooking process. Plus, the steam clean system takes care of grease, oil, and stuck-on food.
I have a new Samsung Flex Duo Free Standing Induction Range. When I press the dial on the display, the upper and lower oven buttons don't light up. When when I press them, nothing happens. How do I turn on and control the upper and lower ovens?
Hi Jill,
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
Here is the link on how to maximize the twin cooking mode for the oven.
Twin cooking mode temperature setting ranges on page 29
Oven rack positions (twin mode) 30
https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144839173) to help our team pull up your information.
Have a great day.
^Charles
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
Here is the link on how to maximize the twin cooking mode for the oven.
Twin cooking mode temperature setting ranges on page 29
Oven rack positions (twin mode) 30
https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144839173) to help our team pull up your information.
Have a great day.
^Charles
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 5.8 Cu. Ft. Slide-In Electric Range with Flex Duo Oven - Stainless Steel
This Samsung slide-in range is designed to fit seamlessly with your kitchen cabinets. Its intuitive programmable controls are built into the front, giving your cooktop a clean look.The oven features dual True Convection system and can be used either as a large single oven or split into two ovens with individual temperature controls.
having difficulty regulating temperature when using a griddle on bridge mode,can you please advise what each knob should be on for a medium ?
would also like to know what to place controls on for medium high?
Hi, codymom.
Glad you ask about your range on how to regulate the bridge mode. The Bridge surface unit control knob (left front) regulates this by following the steps:
1. Push the knob in.
2. Turn in either direction to the setting you want.
• To use the single surface unit, turn the control knob to the single burner setting.
• To use the bridge surface unit, turn the control knob to the bridge burner setting.
Also, the Recommended settings SETTING TYPE OF COOKING
HIGH Starting most foods, bringing water to a boil, pan broiling
MEDIUM HIGH Continuing a rapid boil, frying, deep fat frying
MEDIUM Maintaining a slow boil, thickening sauces, and gravies, steaming vegetables
MEDIUM LOW Keeping foods cooking, poaching, stewing
LOW Keeping foods warm, melting, simmering
I suggest you check this link to your user manual for assistance. Please go to pages 36 to 37.
https://downloadcenter.samsung.com/content/UM/201903/20190314220034725/NE58F9710WS_AA_AC_DG68-00506A-13_EN-MES-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144839139) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Glad you ask about your range on how to regulate the bridge mode. The Bridge surface unit control knob (left front) regulates this by following the steps:
1. Push the knob in.
2. Turn in either direction to the setting you want.
• To use the single surface unit, turn the control knob to the single burner setting.
• To use the bridge surface unit, turn the control knob to the bridge burner setting.
Also, the Recommended settings SETTING TYPE OF COOKING
HIGH Starting most foods, bringing water to a boil, pan broiling
MEDIUM HIGH Continuing a rapid boil, frying, deep fat frying
MEDIUM Maintaining a slow boil, thickening sauces, and gravies, steaming vegetables
MEDIUM LOW Keeping foods cooking, poaching, stewing
LOW Keeping foods warm, melting, simmering
I suggest you check this link to your user manual for assistance. Please go to pages 36 to 37.
https://downloadcenter.samsung.com/content/UM/201903/20190314220034725/NE58F9710WS_AA_AC_DG68-00506A-13_EN-MES-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144839139) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Slide-In Induction Range with WiFi, Flex Duo, Smart Dial & Air Fry - Stainless Steel
The Samsung Smart Slide-In Induction range with Flex Duo, Smart Dial and Air fry is fully Wi-Fi connected and voice-enabled, giving you the tools you need to simplify the cooking experience in the kitchen. This Slide-In range features Virtual Flame technology giving the visual of gas cooking, with the precision of induction cooking.
Do the other burners (not the one with blue flame technology) turn color when the are on? Or do you just know they are on from the knobs?
Hi,
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
The Virtual Flame is only for the biggest burner; the other burner will be identified by the knobs corresponding to the burners.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144839107) to help our team pull up your information.
Have a great day.
^Charles
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
The Virtual Flame is only for the biggest burner; the other burner will be identified by the knobs corresponding to the burners.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144839107) to help our team pull up your information.
Have a great day.
^Charles
4 years, 1 month ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Our stainless steel design completely covers all cooktop and backguard surfaces. Upgraded technology makes cooking with your oven simple and fun.
Whats the product depth without the handle?
Hi boijimmy3,
We appreciate your question about the dimension of the range.
The depth of the range without the handles is 26 7/16 inches. Please refer to page 11 of the installation guide I have shared below for the complete dimension of the range.
https://downloadcenter.samsung.com/content/EM/202103/20210317173440561/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144839051 and it will help our team pull up your information.
Leo
We appreciate your question about the dimension of the range.
The depth of the range without the handles is 26 7/16 inches. Please refer to page 11 of the installation guide I have shared below for the complete dimension of the range.
https://downloadcenter.samsung.com/content/EM/202103/20210317173440561/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144839051 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Cook with variety. This Samsung over-the-range microwave lets you create quick, healthy meals, crispy fried foods, baked or roasted dishes, and much more. Convection and Slim Fry technologies heat food faster and more evenly than traditional microwave cooking.
what size lamp base for the cooktop lighting
I need to know what size bulb base for the cooktop lighting? Is it mini, candelabra, intermediate, medium?
Hi djf864.
Glad you ask about your microwave bulb. You need a 40-watt incandescent bulb.
I suggest you check this link to your user manual for assistance. Please go to page 45.
https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144839058) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Glad you ask about your microwave bulb. You need a 40-watt incandescent bulb.
I suggest you check this link to your user manual for assistance. Please go to page 45.
https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144839058) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years, 1 month ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around cooktop sides and up through the slim control panel. Upgraded technology makes cooking simple and fun.
How deep is this range when the oven door is open? Does Samsung make any ovens where the oven door can slide back into the range above the storage drawer?
Hi LadyBlu,
We appreciate your question about the dimension of the door and how it opens.
The depth of the range is 49 1/4 inches when the door is fully open. Please refer to page 1 of the installation guide I have shared below for the complete dimension of the range.
https://downloadcenter.samsung.com/content/EM/202103/20210317173816090/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf
At this point, the doors of Samsung ranges do not slide back into the range above the storage drawer. I will be sure to pass on what you mentioned about the door to our product team for current and future product development.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144838963 and it will help our team pull up your information.
Leo
We appreciate your question about the dimension of the door and how it opens.
The depth of the range is 49 1/4 inches when the door is fully open. Please refer to page 1 of the installation guide I have shared below for the complete dimension of the range.
https://downloadcenter.samsung.com/content/EM/202103/20210317173816090/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf
At this point, the doors of Samsung ranges do not slide back into the range above the storage drawer. I will be sure to pass on what you mentioned about the door to our product team for current and future product development.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144838963 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range - Stainless Steel
More convenient cooking. This Samsung range has a 5-burner cooktop so you can prepare multiple dishes at the same time. Plus, its smooth ceramic surface and steam clean option make it easy to keep spotless.
how to clean the cooktop
I have been reading a lot of reviews and I am ready to purchase. But, one customer image has made me nervous! does the cooktop clean easily? does it scratch easily? what do you use to clean it?
Thanks
Thanks
Hi Kat.
Glad you ask about your glass cooktop on how you can be able to clean this. Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard.
I suggest you check this link to help you on cleaning the cooktop
How to clean your Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838961) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Glad you ask about your glass cooktop on how you can be able to clean this. Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard.
I suggest you check this link to help you on cleaning the cooktop
How to clean your Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838961) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Flex Duo Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Black Stainless Steel
The Samsung Flex Duo Front Control Slide-in Electric Range with Smart Dial and Air Fry is fully Wi-Fi connected and voice enabled, giving you the tools you need to simplify the cooking experience in the kitchen.
Does this oven come in a downdraft to vent under floor?
Hi downdraft,
We appreciate your question on how the oven vents.
Currently, Samsung ranges are not equipped with a downdraft exhaust. The oven vent is located above the right rear surface unit. This area could become hot during oven use. Never block this vent or place plastic or heat-sensitive items on it.
Please refer to page 21 of the user manual I have shared below for an overview of the range.
https://downloadcenter.samsung.com/content/UM/202107/20210716111032090/NE63T8751_AA_DG68-01208A-05_EN-MES-CFR_210702.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144838919 and it will help our team pull up your information.
Leo
We appreciate your question on how the oven vents.
Currently, Samsung ranges are not equipped with a downdraft exhaust. The oven vent is located above the right rear surface unit. This area could become hot during oven use. Never block this vent or place plastic or heat-sensitive items on it.
Please refer to page 21 of the user manual I have shared below for an overview of the range.
https://downloadcenter.samsung.com/content/UM/202107/20210716111032090/NE63T8751_AA_DG68-01208A-05_EN-MES-CFR_210702.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144838919 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
The Samsung over-the-range microwave with sensor cooking makes it easy to heat and is simple to clean.
What are the space requirements between the top of the cooktop and bottomof the microwave?
Hello there.
Glad you ask about your microwave space requirement from the cooktop to the microwave. The range will likely require you to provide more than the 13.5˝ shown between the range and the bottom of the microwave.
I suggest you check this link to your user manual for assistance. Please go to page 7.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838853) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Glad you ask about your microwave space requirement from the cooktop to the microwave. The range will likely require you to provide more than the 13.5˝ shown between the range and the bottom of the microwave.
I suggest you check this link to your user manual for assistance. Please go to page 7.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838853) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years, 1 month ago
by
Posted by:
Samsung