Samsung
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- First AnswerApril 24, 2013
- Last AnswerAugust 7, 2026
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Samsung's Family Hub side-by-side large capacity refrigerator is beautifully designed with a minimal display dispenser, modern design that blends beautifully into your kitchen, and a finish that withstands everyday smudges.
Is this item fingerprint less?
Hello Rich,
Thank you for reaching out. We appreciate you letting us know your inquiry if this Samsung refrigerator is fingerprint less. We understand how important this information is for you, and we're here to help.
Yes, this refrigerator is fingerprint-resistant, as per checking.
You may also check the user manual to learn more about the product.
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551263
-Angelica
Thank you for reaching out. We appreciate you letting us know your inquiry if this Samsung refrigerator is fingerprint less. We understand how important this information is for you, and we're here to help.
Yes, this refrigerator is fingerprint-resistant, as per checking.
You may also check the user manual to learn more about the product.
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551263
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung
Samsung 27.4 cu. ft. large capacity Side-by-Side refrigerator that is beautifully designed with a minimal display dispenser, modern design that blends beautifully into your kitchen, and a finish that withstands everyday smudges.
We had our fridge installed not quite 48 hours. I was wondering how often the ice bin fills. We emptied it twice. Last time was few hours ago. I'm a little confused on the reset thing and the lock. Just wanting to be sure all is good.
Hello Icey,
Thank you for reaching out. We appreciate you letting us know your inquiry on how often the ice bin fills. We understand how important this information is for you, especially since you just installed your fridge. We're here to help.
After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:
1. Let the refrigerator operate for at least 24 hours to ensure optimal performance.
2. Dispense the first 4 to 6 ice cubes into a glass.
3. Wait another 8 hours and dispense another 4 to 6 ice cubes.
4. Then, wait another 16 hours and dispense the first glass full of ice.
You may also check page 35 of the user manual to learn more about your Samsung refrigerator's ice making.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551258
-Angelica
Thank you for reaching out. We appreciate you letting us know your inquiry on how often the ice bin fills. We understand how important this information is for you, especially since you just installed your fridge. We're here to help.
After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:
1. Let the refrigerator operate for at least 24 hours to ensure optimal performance.
2. Dispense the first 4 to 6 ice cubes into a glass.
3. Wait another 8 hours and dispense another 4 to 6 ice cubes.
4. Then, wait another 16 hours and dispense the first glass full of ice.
You may also check page 35 of the user manual to learn more about your Samsung refrigerator's ice making.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551258
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung
Large capacity Smart Side-by-Side Refrigerator with In-Door Ice Maker is beautifully designed with a modern look that blends seamlessly into your kitchen and a finish that withstands everyday smudges.
Is a deli drawer available?
Hello Mike,
Thank you for reaching out. We appreciate you letting us know your inquiry if a deli drawer is available. We understand how important this information is for you, and we're here to help.
Yes, a deli drawer is available as per checking.
You may visit samsungparts.com should you wish to purchase it.
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551205
-Angelica
Thank you for reaching out. We appreciate you letting us know your inquiry if a deli drawer is available. We understand how important this information is for you, and we're here to help.
Yes, a deli drawer is available as per checking.
You may visit samsungparts.com should you wish to purchase it.
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551205
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung
Counter Depth 4-Door French Door Refrigerator is a revolution in convenience and design, the concealed Beverage Center features both a water dispenser and AutoFill Water Pitcher. Plus a Dual Ice Maker with cubed ice and Ice Bites.
Are the sides black or stainless steel?
Hello Mjk,
Thank you for reaching out. We appreciate you letting us know your inquiry if the sides of this Samsung refrigerator are black or stainless steel. We understand how important this information is for you, and we're here to help.
As per checking, the sides are stainless steel.
You may also check the user manual to learn more about the product.
https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551173
-Angelica
Thank you for reaching out. We appreciate you letting us know your inquiry if the sides of this Samsung refrigerator are black or stainless steel. We understand how important this information is for you, and we're here to help.
As per checking, the sides are stainless steel.
You may also check the user manual to learn more about the product.
https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551173
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 27.8 cu. ft. 4-Door Flex French Door Refrigerator with Food ShowCase - Stainless Steel
Make this sleek Samsung refrigerator the center of your kitchen. Access on-the-go items quickly, get filtered water and ice right from the door, and keep ingredients fresh and cool, just the way they should be.
My freezer is not working. Will i be reimbursed for any food spoilage till geek squad comes to check it? Up to how much?
Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific question.
Thank you, and stay safe!
Your Reference Ticket Number: 1144550772
-Angelica
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific question.
Thank you, and stay safe!
Your Reference Ticket Number: 1144550772
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 25 cu. ft. Large Capacity 4-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Samsung~s 25 cu. ft. large capacity 4-Door French Door refrigerator is beautifully designed, with SpaceMax Technology, EZ-Open Handle and a fingerprint resistant finish that withstands everyday smudges.
Why are the doors hard to close? Especially the one with the ice and water dispenser
Hello,
Thank you for reaching out. We appreciate you letting us know your inquiry on why the doors of this Samsung refrigerator are hard to close. We understand how important this information is for you, and we apologize for the inconvenience this has caused you. We're here to help.
If the doors haven't closed correctly since the last time they were reattached or adjusted, they may have been reattached or adjusted incorrectly.
Attached is a link to a guide you can check when you have an issue with the door of your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550764
-Angelica
Thank you for reaching out. We appreciate you letting us know your inquiry on why the doors of this Samsung refrigerator are hard to close. We understand how important this information is for you, and we apologize for the inconvenience this has caused you. We're here to help.
If the doors haven't closed correctly since the last time they were reattached or adjusted, they may have been reattached or adjusted incorrectly.
Attached is a link to a guide you can check when you have an issue with the door of your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550764
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 27 cu. ft. 3-Door French Door Refrigerator with External Water & Ice Dispenser - Black Stainless Steel
Samsung's 27 cu. ft. large capacity 3-door French door refrigerator is beautifully designed with a minimal dispenser, sleek-edge doors, and modern handles. The clean lines and modern form blend beautifully into your kitchen, while the fingerprint-resistant finish withstands everyday smudges.
Does this fridge come with all the parts to install it? specifically does it include the waterline install kit and does it include a filter or do those need to be purchased seperately?
Hello abcd,
Thank you for reaching out. We appreciate you letting us know your inquiry if this refrigerator comes with all the parts to install it, specifically the waterline install kit and a filter. We understand how important this information is for you, and we're here to help.
Per checking, water line installation kits are available at extra cost from your retailer, but this refrigerator comes with a filter.
You may check pages 32-33 of the user manual for information about installing the water supply line to the refrigerator for future reference.
https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550629
-Angelica
Thank you for reaching out. We appreciate you letting us know your inquiry if this refrigerator comes with all the parts to install it, specifically the waterline install kit and a filter. We understand how important this information is for you, and we're here to help.
Per checking, water line installation kits are available at extra cost from your retailer, but this refrigerator comes with a filter.
You may check pages 32-33 of the user manual for information about installing the water supply line to the refrigerator for future reference.
https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550629
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 28 cu. ft. 3-Door French Door Refrigerator with AutoFill Water Pitcher - Black Stainless Steel
Samsung~s 28 cu. ft. large capacity 3-Door French Door refrigerator is beautifully designed, with sleek-edge doors and AutoFill Water Pitcher. The clean lines and modern form blend beautifully into your kitchen while the fingerprint resistant finish withstands everyday smudges.
Why ice maker makes ice slow? Not full ice bin after week
Hello JaeH,
Thank you for reaching out. We appreciate you letting us know your inquiry about why the ice maker makes ice slow. We apologize for the inconvenience this has caused you, especially since the bin is still not full after a week. We're here to help.
As per checking, there are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Attached is a link to the troubleshooting guide to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
The link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550595
-Angelica
Thank you for reaching out. We appreciate you letting us know your inquiry about why the ice maker makes ice slow. We apologize for the inconvenience this has caused you, especially since the bin is still not full after a week. We're here to help.
As per checking, there are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Attached is a link to the troubleshooting guide to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
The link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550595
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Keep your fresh and frozen foods organized in this Samsung French door refrigerator that features a 21.8 cu. ft. capacity, 6 gallon-size door bins and 2 humidity-controlled crispers to provide plenty of storage space.
Does this refrigerator show fingerprints?
Hi Lynn.
Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator if this refrigerator shows fingerprint. Regarding your concern, the panel is not fingerprint resistant; hence fingerprint will show.
I suggest you check this link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/30-wide-22-cu-ft-french-door-refrigerator-stainless-steel-rf220nctasr-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144550539
^Camille
Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator if this refrigerator shows fingerprint. Regarding your concern, the panel is not fingerprint resistant; hence fingerprint will show.
I suggest you check this link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/30-wide-22-cu-ft-french-door-refrigerator-stainless-steel-rf220nctasr-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144550539
^Camille
4 years, 2 months ago
by
Posted by:
Samsung
This Samsung Gas Cooktop offers a full range of burners for all of your cooking needs. Its 19K BTU power burner with two heat options quickly boils water or maintains a simmer. Use the griddle to cook breakfast foods, grill sandwiches or saut~ vegetables. Blue LED illuminated knobs visually let you know your cooktop is on even at a distance.
Do all of the burners on this cooktop have both high and low flames? I just bought a new cooktop and can only turn one burner low enough to simmer. On the other 4 burners, the low flame is almost as high as the high flame.
Hello,
Thank you for reaching out. We appreciate you letting us know your inquiry if all the burners on this cooktop have high and low flames. We understand how important this information is for you, and we're here to help.
As per checking, this cooktop has high and low flames on all burners. Incorrect placement of a burner head or cap will result in poor ignition or uneven flames.
Attached is a link to the troubleshooting steps to try when you have flame issues on your Samsung gas cooktop.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550527
-Angelica
Thank you for reaching out. We appreciate you letting us know your inquiry if all the burners on this cooktop have high and low flames. We understand how important this information is for you, and we're here to help.
As per checking, this cooktop has high and low flames on all burners. Incorrect placement of a burner head or cap will result in poor ignition or uneven flames.
Attached is a link to the troubleshooting steps to try when you have flame issues on your Samsung gas cooktop.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550527
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung