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- Answer Count74667
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- First AnswerApril 24, 2013
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Samsung - 32" Class Q60A Series QLED 4K UHD Smart Tizen TV (2021)
Enjoy ultra-intense 4K vivid color and sharpened clarity with the Q60A / Q60AB. It combines Quantum Dot Technology with the power of 100% Color Volume to deliver a billion of shades for colorful, razor-sharp visuals. The ultra-smart Quantum Processor 4K Lite automatically upscales and transforms your content into 4K. Dual LED backlighting adjusts and coordinates with content in real time to enhance contrast and detail. Plus, with the rechargeable SolarCell Remote, you can easily access and control Smart TV and all your connected devices.
I get sound on my new Q60A on cable but not on my Direct TV stations. What’s wrong?
Hi there,
First, let's ensure the Samsung TV speaker is chosen when you are using DIRECT TV. To do so head to Settings> Sound> Sound Output and select TV Speaker.
If that does not solve your issue, then we will need to test the sound. To do so navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test.
If the test reveals a problem, navigate to Settings > Sound > Expert Settings, and then select Reset Sound.
Next, let's check your firmware. Navigate to Settings > Support > Software Update. Update if needed.
If you are still having issues please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
^Brie
First, let's ensure the Samsung TV speaker is chosen when you are using DIRECT TV. To do so head to Settings> Sound> Sound Output and select TV Speaker.
If that does not solve your issue, then we will need to test the sound. To do so navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test.
If the test reveals a problem, navigate to Settings > Sound > Expert Settings, and then select Reset Sound.
Next, let's check your firmware. Navigate to Settings > Support > Software Update. Update if needed.
If you are still having issues please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
^Brie
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel
Elevate the look of your kitchen with Samsung~s Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around cooktop sides and up through the slim control panel. Upgraded technology makes cooking on your stove simple and fun.
Do the burners keep a steady temperature or do they turn on and off to try and maintain the temperature?
Hi Kevin,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel.
Yes, the element will cycle on and off to maintain the selected setting. I have shared the user manual link below. Please access the link and turn to page 23 to learn more about the radiant surface element.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144664557
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel.
Yes, the element will cycle on and off to maintain the selected setting. I have shared the user manual link below. Please access the link and turn to page 23 to learn more about the radiant surface element.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144664557
Leo
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 70 Class Q60B QLED 4K Smart Tizen TV (2022)
Leap into the world of bold contrast and vivid color with QLED 4K. Together, cool and warm Dual LEDs shine a billion shades of Quantum Dot color for a natural looking picture. Enjoy it all upscaled to glorious 4K, in details and colors that stay true even in bright scenes, thanks to 100% Color Volume.~ ~QLED televisions can produce 100% Color Volume in the DCI P3 color space, the format for most cinema screens and HDR movies for television.
What is the weight of the tv
Hi Ruma,
The 70" Q60B weight:
TV WITHOUT STAND: 62.8 lbs
TV WITH STAND: 64.2 lbs
^Brie
The 70" Q60B weight:
TV WITHOUT STAND: 62.8 lbs
TV WITH STAND: 64.2 lbs
^Brie
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 75 Class QN85B Neo QLED 4K Smart Tizen TV (2022)
Get next-level premium 4K experiences powered by Quantum Matrix. By using precision Mini LEDs, color and contrast come alive for details that shine. For all you watch, AI-processing refines your Smart TV Hub and sound, while upscaling your content to 4K - for a brilliant picture, even in bright daylight.
what is better QN 90A 75" or QN85B 75",Thanks,
Hi Mailman,
The Samsung 2022 QN85B TV adds new features like Real Depth Enhancer which increases depth and dimension on the screen to bring content to life, and EyeComfort Mode which automatically adjusts the amount of blue light to help keep your eyes more comfortable.
For gamers, you’ll gain Motion Xcelerator Turbo+ enhancements like HDMI 2.1, Game Motion Plus, and 4K @ 120Hz support on all ports, and additional settings adjustments with Game Bar 2.0. You’ll also get built-in Dolby Atmos audio for an enhanced cinematic surround sound experience.
^Brie
The Samsung 2022 QN85B TV adds new features like Real Depth Enhancer which increases depth and dimension on the screen to bring content to life, and EyeComfort Mode which automatically adjusts the amount of blue light to help keep your eyes more comfortable.
For gamers, you’ll gain Motion Xcelerator Turbo+ enhancements like HDMI 2.1, Game Motion Plus, and 4K @ 120Hz support on all ports, and additional settings adjustments with Game Bar 2.0. You’ll also get built-in Dolby Atmos audio for an enhanced cinematic surround sound experience.
^Brie
4 years, 2 months ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around cooktop sides and up through the slim control panel. Upgraded technology makes cooking simple and fun.
Anyone else notice there is a lighting issue? The touch face is hard to see and no light on the panel? I have to use my I phone flash light to program my stove. Very inconvenient.
Hi Adolfoc1,
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the control panel isn't ideal and working as intended to your standards. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below to address your concerns with the control panel of the range.
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I have also shared the user manual link below. Please access the link and turn to page 53 for additional steps not part of the first link I shared.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144664448
Leo
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the control panel isn't ideal and working as intended to your standards. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below to address your concerns with the control panel of the range.
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I have also shared the user manual link below. Please access the link and turn to page 53 for additional steps not part of the first link I shared.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144664448
Leo
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 75 Class QN90B Neo QLED 4K Smart Tizen TV (2022)
Dive into our most brilliantly intense 4K experience, powered by Quantum Matrix Technology. By using precision Mini LEDs to create a wide range of color and contrast, rich details are revealed. Marvel at all that emerges from your darkest and brightest scenes thanks to 14 bit processing for deep blacks and over a billion shades of color. From daytime sports to movie night, your picture amazes in any light with AI processing that expertly upscales content to 4K and refines your Smart Hub and sound.
Will the Sonos Arc soundbar sit below the screen when the tv is placed on a stand?
Hi Rusty,
The Samsung QN90B TV when on the stand will provide you with a clearance of 2.5". According to their website, the Sonos Arc soundbar has a height of 3.4 inches which means it would likely cover the screen.
A soundbar such as our HW-Q800B/ZA directly would fit great underneath your TV! Our Q-Series Soundbars (such as the HW-Q800B) feature Q-Symphony which will synchronize with the speakers of your Q-Series TV (QN90B) for an immersive 3D sound experience. Check it out here at Best Buy: https://www.bestbuy.com/site/samsung-hw-q800b-za-5-1-2-ch-soundbar-with-wireless-dobly-atmos-dtsx-black/6505154.p?skuId=6505154
^Brie
The Samsung QN90B TV when on the stand will provide you with a clearance of 2.5". According to their website, the Sonos Arc soundbar has a height of 3.4 inches which means it would likely cover the screen.
A soundbar such as our HW-Q800B/ZA directly would fit great underneath your TV! Our Q-Series Soundbars (such as the HW-Q800B) feature Q-Symphony which will synchronize with the speakers of your Q-Series TV (QN90B) for an immersive 3D sound experience. Check it out here at Best Buy: https://www.bestbuy.com/site/samsung-hw-q800b-za-5-1-2-ch-soundbar-with-wireless-dobly-atmos-dtsx-black/6505154.p?skuId=6505154
^Brie
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 65 Class S95B OLED 4K Smart Tizen TV (2022)
Samsung OLED TV changes the game again with 8.3 million self lit pixels and ultra powerful 4K AI Neural Processing, all for a picture so real, it~s surreal. Add on Dolby Atmos ~ sound built in, the latest Smart TV apps, and a LaserSlim design and get a viewing experience that~s intensely cinematic.
I have the LG 65C2, tweaked the settings and the PQ is excellent, 3D-esque..I watch MOSTLY CABLE TV on it, SPORTS & news broadcasts...I am wondering IF this QD-OLED can SHINE in that environment, or will the big difference show up only in HDR movie mode?
Hi Tiger,
The S95B has Motion Xcelerator Turbo+ which makes action movies, sports, and games look smooth and fluid up to 4K at120Hz.
^Brie
The S95B has Motion Xcelerator Turbo+ which makes action movies, sports, and games look smooth and fluid up to 4K at120Hz.
^Brie
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 65 Class S95B OLED 4K Smart Tizen TV (2022)
Samsung OLED TV changes the game again with 8.3 million self lit pixels and ultra powerful 4K AI Neural Processing, all for a picture so real, it~s surreal. Add on Dolby Atmos ~ sound built in, the latest Smart TV apps, and a LaserSlim design and get a viewing experience that~s intensely cinematic.
Can I download streaming service apps (Paramount+, Hoopla, Kanopy, Crackle TV.) not initially included?
Hi Pete,
Samsung offers hundreds of apps that are available to download through the built-in App Store located within the Media Home Screen.
In reference to the apps you mentioned, Paramount+ and Crack TV are included. Hoopla and Kanopy are not available.
^Brie
Samsung offers hundreds of apps that are available to download through the built-in App Store located within the Media Home Screen.
In reference to the apps you mentioned, Paramount+ and Crack TV are included. Hoopla and Kanopy are not available.
^Brie
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry & Convection+ - Stainless Steel
The Samsung Smart Instant Heat Slide-in Induction Range with Air Fry and Convection+ is powered by induction, making it hyperfast, which means less waiting and more cooking. Air Fry mode lets you enjoy healthier fried foods fast. Air Fry tray included.
Does this require a neutral wire? Where on the wall behind the range should the 240 outlet be located?
Hi Philip,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry & Convection+ - Stainless steel.
Yes, this range will require a neutral wire or ground wire for the power cord. You may use a 3 or 4-wire power cord for this electric range.
The location of the power cord connection would be on the lower left-hand side facing the back portion of the range. I have shared the installation guide below. Please access the link and turn to pages 3 - 6 for the electrical guidelines.
https://downloadcenter.samsung.com/content/EM/202103/20210302184716714/Install_NE63T8911_AA_DG68-01302A-01_EN-MES_210129b.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number:1144663539
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry & Convection+ - Stainless steel.
Yes, this range will require a neutral wire or ground wire for the power cord. You may use a 3 or 4-wire power cord for this electric range.
The location of the power cord connection would be on the lower left-hand side facing the back portion of the range. I have shared the installation guide below. Please access the link and turn to pages 3 - 6 for the electrical guidelines.
https://downloadcenter.samsung.com/content/EM/202103/20210302184716714/Install_NE63T8911_AA_DG68-01302A-01_EN-MES_210129b.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number:1144663539
Leo
4 years, 2 months ago
by
Posted by:
Samsung
Cook two dishes at different temperatures with Samsung~s Flex Duo Freestanding Gas Range. Use the full oven for a large roast or split it into two smaller ovens that can cook at different temperatures. Our stainless steel design completely covers all cooktop and backguard surfaces. Upgraded technology makes cooking simple and fun.
Can this model be slid into a countertop space instead of free standing?
Hi Kimberly,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Smart Freestanding Gas Range with Flex Duo™, Stainless Cooktop & Air Fry - Stainless steel.
Yes, you may have this range slid or installed into a countertop space. The main difference between freestanding and slide-in ranges is installation. While freestanding ranges can stand alone or be installed between cabinets, slide-in ranges are specifically designed to sit between cabinets for a seamless look as their sides are unfurnished (wouldn't look well if left on their own).
I have shared the installation guide below. Please access the link and turn to pages 12 - 13 for the dimension and clearance needed for your range and cabinets.
https://downloadcenter.samsung.com/content/EM/202103/20210317173440561/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144663481
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Smart Freestanding Gas Range with Flex Duo™, Stainless Cooktop & Air Fry - Stainless steel.
Yes, you may have this range slid or installed into a countertop space. The main difference between freestanding and slide-in ranges is installation. While freestanding ranges can stand alone or be installed between cabinets, slide-in ranges are specifically designed to sit between cabinets for a seamless look as their sides are unfurnished (wouldn't look well if left on their own).
I have shared the installation guide below. Please access the link and turn to pages 12 - 13 for the dimension and clearance needed for your range and cabinets.
https://downloadcenter.samsung.com/content/EM/202103/20210317173440561/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144663481
Leo
4 years, 2 months ago
by
Posted by:
Samsung