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The Samsung Electric Cooktop offers fine tuned power to address a wide range of cooking needs. The Rapid Boil burner has precise control to make quick adjustments between boiling and a low even simmer. There's a burner for all of your needs, whether you're boiling water, melting chocolate or simmering sauce. Distinctive Blue LED Illuminated Knobs let you know if your cooktop is on, even from a distance.
what does the WiFi do? Don't understand. Thanks
Hi madasahatter.
Thank you for reaching out regarding your Samsung - 30" Electric Cooktop with WiFi and what does the WIFI does. Regarding your concern, The cooktop has a built-in WiFi module you can use to sync the cooktop with the SmartThings app. On the smartphone app, you can monitor the operating status of the cooktop. Functions that can be operated from the SmartThings app may not work smoothly if communication conditions are poor or the product is installed in a place with a weak WiFi signal.
Here is the link to the user manual for further assistance. Please go to page 20.
https://downloadcenter.samsung.com/content/UM/201904/20190417163432368/NZ30K6330R_DG68-00821A-05_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144277375
^Camille
Thank you for reaching out regarding your Samsung - 30" Electric Cooktop with WiFi and what does the WIFI does. Regarding your concern, The cooktop has a built-in WiFi module you can use to sync the cooktop with the SmartThings app. On the smartphone app, you can monitor the operating status of the cooktop. Functions that can be operated from the SmartThings app may not work smoothly if communication conditions are poor or the product is installed in a place with a weak WiFi signal.
Here is the link to the user manual for further assistance. Please go to page 20.
https://downloadcenter.samsung.com/content/UM/201904/20190417163432368/NZ30K6330R_DG68-00821A-05_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144277375
^Camille
4 years, 5 months ago
by
Posted by:
Samsung
Free up space above your cooktop with the new beautifully designed Smart SLIM Microwave. This combination microwave with ventilation hood fits into the same space as an under-the-cabinet hood, but despite its slim size it has a sizeable 1.1 cu ft capacity. The SLIM Microwave packs in the powerful performance you need with all the technology that you love in a slim, space efficient size.
Ok does this also vent inside, I don't have access to outside vent as this is going into an apartment,. It is unclear in the info unless I missed it
Hi Hutch,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless steel.
This over-the-range microwave can recirculate (non-vented ductless). I have included the installation guide link below. Please click on the link and turn to page 12 for the ventilation types.
https://downloadcenter.samsung.com/content/EM/202202/20220223181502042/Install_ME11A7510DS_AA_DE68-04709A-01_EN-MES_220120.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144277287
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless steel.
This over-the-range microwave can recirculate (non-vented ductless). I have included the installation guide link below. Please click on the link and turn to page 12 for the ventilation types.
https://downloadcenter.samsung.com/content/EM/202202/20220223181502042/Install_ME11A7510DS_AA_DE68-04709A-01_EN-MES_220120.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144277287
Leo
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
The Samsung Grill Cooking Countertop Microwave makes preparing multiple dishes effortless with 1.1 cu. Ft. capacity. The grilling element allows you to enjoy crispy food in minutes. Additionally, the Ceramic Enamel interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple
Why is it so noisy?
Hello dano,
Thank you for reaching out and for sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave being noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144276999.
-Noraina
Thank you for reaching out and for sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave being noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144276999.
-Noraina
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Add this versatile appliance to your kitchen and discover your inner chef. With a multitude of convenient features, like dual convection technology and an app for remote control, this freestanding Samsung range provides a high-performance cooking experience.
Can you open the bottom door by itself to do you have to open the entire door just to get to the bottom when using both
Hello,
Thank you for reaching out and letting us know your inquiry if you can open the bottom door by itself or if you have to open the entire door to get to the bottom when using both. We understand that it is essential for you to know where to get it since it didn't come with the open box microwave you purchased. We're here to help.
As per checking, this oven has a unique Dual Door™ that is hinged in the middle. If you have inserted the Smart Divider and divided the oven in two (in Twin Mode), you only need to open the top half to access the upper cavity. When using the Flex Duo™ capability, you can easily access the entire oven space with greater energy efficiency.
Attached is a link to the user manual containing additional information about the product. See page 14 for the Dual Door and how to use it.
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144276976
-Angelica
Thank you for reaching out and letting us know your inquiry if you can open the bottom door by itself or if you have to open the entire door to get to the bottom when using both. We understand that it is essential for you to know where to get it since it didn't come with the open box microwave you purchased. We're here to help.
As per checking, this oven has a unique Dual Door™ that is hinged in the middle. If you have inserted the Smart Divider and divided the oven in two (in Twin Mode), you only need to open the top half to access the upper cavity. When using the Flex Duo™ capability, you can easily access the entire oven space with greater energy efficiency.
Attached is a link to the user manual containing additional information about the product. See page 14 for the Dual Door and how to use it.
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144276976
-Angelica
4 years, 5 months ago
by
Posted by:
Samsung
Cook two dishes at different temperatures with Samsung~s Flex Duo Freestanding Gas Range. Use the full oven for a large roast or split it into two smaller ovens that can cook at different temperatures. Our stainless steel design completely covers all cooktop and backguard surfaces. Upgraded technology makes cooking simple and fun.
Do each of the ovens operate separately in terms of temperature control? I own a single gas oven currently but am in need of a double for independent/separate baking. What are the inside dimensions of the oven?
Hi Andrea,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 6.0 cu. ft. Smart Freestanding Gas Range with Flex Duo™, Stainless Cooktop & Air Fry - Stainless steel.
The inside dimensions of the oven are as follows:
Width: 24 13/16 inches
Height: 21 5/8 inches
Depth: 19 5/8 inches
The oven can be operated on separate temperature control. I have included the user manual link below. Please click on the link and turn to pages 22 - 31 for more information on twin mode feature.
https://downloadcenter.samsung.com/content/UM/202107/20210712122318123/NX60A6751SS_AA_DG68-01379A-00_EN_MES_CFR_210527.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144277000
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 6.0 cu. ft. Smart Freestanding Gas Range with Flex Duo™, Stainless Cooktop & Air Fry - Stainless steel.
The inside dimensions of the oven are as follows:
Width: 24 13/16 inches
Height: 21 5/8 inches
Depth: 19 5/8 inches
The oven can be operated on separate temperature control. I have included the user manual link below. Please click on the link and turn to pages 22 - 31 for more information on twin mode feature.
https://downloadcenter.samsung.com/content/UM/202107/20210712122318123/NX60A6751SS_AA_DG68-01379A-00_EN_MES_CFR_210527.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144277000
Leo
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Crush workouts and all your health goals with Samsung Galaxy Watch4. Be your best with the watch that knows you best.
Can I use with my iPhone
Hi Jackie!
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Watch4 works with iPhone. We apologize; the Galaxy Watch4 and Galaxy Watch4 Classic are not compatible with iOS devices.
You may visit this link under "iOS Phone Compatibility" if you have other Galaxy Watches that work with your iPhone: https://www.samsung.com/us/support/answer/ANS00082502/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144276980
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Watch4 works with iPhone. We apologize; the Galaxy Watch4 and Galaxy Watch4 Classic are not compatible with iOS devices.
You may visit this link under "iOS Phone Compatibility" if you have other Galaxy Watches that work with your iPhone: https://www.samsung.com/us/support/answer/ANS00082502/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144276980
Have a great day.
Melardo
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
This four-door counter depth refrigerator features a Triple Cooling System designed to maintain optimal conditions within the stainless steel refrigerator and help keep your perishable fruits and vegetables fresher longer. FlexZone provides the ability to switch between cooling and freezing to maximize fresh food storage space. Plus, Ice Master ice machine, high-efficiency LED lighting, and Power Freeze and Power Cool for dropping the temperature in a compartment within minutes for quick chilling.
what type of freon does this unit use ?
seems that earlier models had problems (could not be recharged or repaired )
Hi john.
Thank you for reaching out regarding your Samsung - 23 cu. ft. Counter-Depth 4-door with Cool Select Plus Fingerprint Resistant Refrigerator on what type of freon this unit uses. Regarding your concern, R-600a or R-134a is used as a refrigerant. Check the compressor label on the appliance's rear or the rating label inside the fridge to see which refrigerant is used for your refrigerator. If this product contains flammable gas (Refrigerant R-600a), contact your local authority regarding safe disposal of this product.
Here is the link to the user manual for further assistance. Please go to page 2.
https://downloadcenter.samsung.com/content/UM/201908/20190819221657190/DA68-03194D_EN_ES_FR-07_181206.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144276920
^Camille
Thank you for reaching out regarding your Samsung - 23 cu. ft. Counter-Depth 4-door with Cool Select Plus Fingerprint Resistant Refrigerator on what type of freon this unit uses. Regarding your concern, R-600a or R-134a is used as a refrigerant. Check the compressor label on the appliance's rear or the rating label inside the fridge to see which refrigerant is used for your refrigerator. If this product contains flammable gas (Refrigerant R-600a), contact your local authority regarding safe disposal of this product.
Here is the link to the user manual for further assistance. Please go to page 2.
https://downloadcenter.samsung.com/content/UM/201908/20190819221657190/DA68-03194D_EN_ES_FR-07_181206.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144276920
^Camille
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy A12 32GB(Unlocked) - Black
Connecting with the people and things you love is essential. So is keeping those memories close at hand. Galaxy A12 gives you our sought after multi camera system at a fraction of the price, along with expandable storage to fit all your favorite memories. With a long lasting battery that charges up quick, a beautifully vivid display and a processor you can count on, Galaxy A12 is here to help you capture the awesome in your every day.
Can this phone work in any foreign country?
Hi Will,
Thank you for reaching out and raising your query regarding if the Galaxy A12(Unlocked) works Internationally. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144276899
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out and raising your query regarding if the Galaxy A12(Unlocked) works Internationally. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144276899
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab S7 FE - 12.4" 128GB - Wi-Fi - with S-Pen - Mystic Green
Strike a perfect balance between study time and play time with Samsung Galaxy Tab S7 FE, the tablet designed to bring your projects to life.
How weight is it?
Hi There!
Thank you for reaching out to us. We appreciate your interest in knowing the weight of the Galaxy Tab S7 FE. This tablet model weighs 610g.
For more information about the tablet, you may visit our website under the "Specs" tab, click on "See All Specs": https://www.samsung.com/us/mobile/tablets/galaxy-tab-s/galaxy-tab-s7-fe-64gb-mystic-black-wifi-sm-t733nzkaxar/#specs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144276869
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing the weight of the Galaxy Tab S7 FE. This tablet model weighs 610g.
For more information about the tablet, you may visit our website under the "Specs" tab, click on "See All Specs": https://www.samsung.com/us/mobile/tablets/galaxy-tab-s/galaxy-tab-s7-fe-64gb-mystic-black-wifi-sm-t733nzkaxar/#specs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144276869
Have a great day.
Melardo
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
Samsung's 1000-Watt Over the Range Microwave gives you the convenience of traditional microwave cooking plus the added PowerGrill feature that allows you to grill up to 1500 watts, just like you would with your outdoor grill. Glass Touch Bottom Controls provide precise touch control with a premium look. Keep the microwave spotless and avoid scratches with Ceramic Enamel Interior. Plus, 2.1 cu. ft. of capacity provides big space for big results.
Does this microwave come with a glass turn table ? I saw the circular mount with 3 wheels to rotate table but there was no glass turn table in the open box microwave I purchased. Not was there a mounting template. Any idea where to get both?
Hello Louie,
Thank you for reaching out and letting us know your inquiry if this Samsung microwave comes with a glass turntable. We understand that it is essential for you to know where to get it since it didn't come with the open box microwave you purchased. We're here to help.
Per checking, a glass tray comes with the brand new Samsung microwave.
Attached is a link to the user manual of the product. You may check page 10 to see the parts included with the product.
https://downloadcenter.samsung.com/content/UM/202010/20201023135734924/2017.12.22_ME21K7010DG_AA_EN-MES.pdf
Please visit samsungparts.com should you wish to purchase accessories for your Samsung microwave.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144276870
-Angelica
Thank you for reaching out and letting us know your inquiry if this Samsung microwave comes with a glass turntable. We understand that it is essential for you to know where to get it since it didn't come with the open box microwave you purchased. We're here to help.
Per checking, a glass tray comes with the brand new Samsung microwave.
Attached is a link to the user manual of the product. You may check page 10 to see the parts included with the product.
https://downloadcenter.samsung.com/content/UM/202010/20201023135734924/2017.12.22_ME21K7010DG_AA_EN-MES.pdf
Please visit samsungparts.com should you wish to purchase accessories for your Samsung microwave.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144276870
-Angelica
4 years, 5 months ago
by
Posted by:
Samsung